collectmyparcel.com Reviews 518

DO NOT USE THIS COMPANY,
I booked and paid for a parcel to be collected on a Wednesday and delivered on a Saturday (which I paid extra for)
Collection Day
They didn't turn up so I contacted them, the only way you can via chatbot on their site, no phone you can't speak to anyone. Their response was "technical issues"and they would rearrange for the next day.
Day 2
No one came to collect again and I couldn't get hold of anyone to find out what was happening
Day 3 Its now Friday I managed to chatbot with someone and again their excuse "Technical issues"
By this time as they couldn't deliver on time I lost the sale. I'm now waiting for a refund which they say will take at least 7 working days
Totally rubbish service i won't be using them again

I ordered a collection online on Monday 1st Feb for a pick up the following day. I did not recieve an email confirmation but luckily did a screen grab of the order. The following day...no pickup so I opened a ticket and recieved an automated response pointing me to the website FAQ. I have sent multiple requests for re-planning a collection via the ticketing system, email and twitter and still no reply. Please contact me as this is urgent. I paid for a service that you have not honoured so issue a refund if you cannot collect tomorrow (Feb 3rd). Thanks

I have received no email confirmation - and the store in Italy is a very professional store. I told them the pick-up guy would be there today Monday 16 November 2020, and no one turned up. VERY unhappy what's next?

also, what's with all the invited reviews of 5 stars? this is VERY suspicious.

Still waiting.....
I arranged a collection on Monday 9th, for collection Tuesday 10th. Payment went through but no confirmation email. No one turned up. Emailed them Wednesday 11th had an email back late in the day saying they were sorry they would collect that day - still did not collect and no correspondence. I have tried the order number I was given in the tracking system and it isn't registering. I have emailed on Thursday and Friday and still no response! It is now Saturday and I am really miffed - my emails are being ignored yet they still have my money and I still have a parcel that needs collecting. Last email requested it be escalated as a complaint and a refund - still no correspondence! I am in fact disgusted and was shocked to see all the positive reviews they have. If I could give them zero star rating I would have!

Ordered some boxes for moving. They arrived promptly and as described. Great service.

Great service provided - it's making my life so much easier. Thank you very much.

The links to get a consignment label produce gibberish.
The courier must have this apparently, great,

The address label and invoice etc are fine but I don't need those.

It's the same in all browsers, just nonsense characters starting
PDF-1.3 3 0 obj endobj 4 0 obj stream x

So I try to use the contact us form and it tells me a field must be
supplied (a mystery field), when all fields are filled in.
(Same in all browsers).

So now I have a booked collection, no consignment label and no
way to contact them.

Rubbish.Rubbish.Rubbish.

UPDATE: In fairness, this review was quickly noticed and I was sent a label and advised the issue had been fixed.

Easy and efficient service. Thought returning this package was going to be a nightmare but absolutely no problems at all

Great service, and very efficient, thanks would definitely use again.

I had a helmet that I had sold on e-bay and I needed to post off. I didn't have chance to get to the post office because of being quite busy at work, so it kept putting it off and the buyer even started to chase me up.
I eventually took it to work with me one day, found collectmyparcel.com online, and booked a collection.
They literally arrived at my workplace within the hour to collect it. It was so quick that I hadn't even finished sealing the box yet (he kindly waited for me).

Great service, and this saved me having to find time to get to the postoffice whilst busy at work.

Well done, brilliant idea.

All good, but could perhaps do with more drop-off points

Thanks for the refund and great communications.

Very helpful and good value from start to finish. Instructions could have been a little clearer though we're pretty good. I hadn't realized that with next day delivery I should have stated the drop off day not the delivery day. I contacted collect my parcel over the weekend and they contacted UPS first thing on Monday to check what to do and it turned out I could just take it to the drop of point a day early and could use the same label. The gentleman at UPS drop off in Bromsgrove was pleasant and helpful. The tracking worked well. The delivery was made on time and only cost £26 including insurance for a £250 18kg bulky parcel. The driver carried the parcel into the house for my Mum who is in her 70s. Thank you very much. Would use again.

Have used them many times, with no problems.

After accidentally leaving some of my belongings in a hotel room, I contacted collectmyparcel to organise their collection. And despite not knowing the exact weight or size of the package, a helpful chap named Richard gave me a very reasonable price and facilitated the collection and delivery of my belongings. I'd certainly recommend collectmyparcel to anyone who needs a courier.

I was a little concerned that I had never heard of them before but I was also anoyed that parcel wanted to charge me a lot more to collect my parcel.It was a PC so it was bulky.Although a collection time could not be specified it was collected early in the day agreed.All in all I am very pleased with the service received

great service, and excellent prices

parcel collected on time and delivered as stated

no fuss and no trouble

first place i will go to send parcel

collected as arranged and delivered on time does what it says on the tin

Its does exactly what it says on the time , I ordered a a historic motorcycle seat from a scottish ebay seller got it sent to a friend in Bedfordshire, you guys picked it up from his work and in less than a week i had it at home in sydney Australia..

would definitely use again