collectmyparcel.comReviews 

518
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY, I booked and paid for a parcel to be collected on a Wednesday and delivered on a Saturday (which I paid extra for) Collection Day They didn't turn up so I contacted t... See more

Rated 1 out of 5 stars

I ordered a collection online on Monday 1st Feb for a pick up the following day. I did not recieve an email confirmation but luckily did a screen grab of the order. The following day...no pickup so... See more

Rated 1 out of 5 stars

WHAT A BAD SERVICES SHOULD HAVE DONE MY HOMEWORK ON THIS COMPANY ALL OVER THE NET DONT USE COLLECTMYPARCEL.COM BUT I DID WHAT A MISTAKE NEVER AGAIN NEVER MIND THE STAFF MUST B ON GOOD PAY TO WORK TH... See more

Company replied

Rated 1 out of 5 stars

Still waiting..... I arranged a collection on Monday 9th, for collection Tuesday 10th. Payment went through but no confirmation email. No one turned up. Emailed them Wednesday 11th had an email back... See more

Company details

  1. Courier service

About collectmyparcel.com

Information provided by various external sources

We are a booking agent for:
Collect+, UPS, DHL and FedEx

Compare our carriers and get an instant quote to book on-line. You decide which carrier collects your parcel, they can collect from your home or place of work; no need to go the Post Office or a depot.
Track your parcel delivery straight after collection on our website. Inc £50 worth of cover (subject to T&C)

READ REVIEWS
OPEN ACCOUNT
READ OUR BLOG

Contact info

1.8

Poor

TrustScore 2 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(518)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good price, collection within the selected time and very cheerful collector!

I had to return a parcel for my Mum and Royal Mail charge would have been 50% more plus I would have had to take to the post office. It was quite a bulky heavy parcel so I was delighted to find on the internet this collection company and was pleased with the price and efficiency. In additon to the person who collected the parcel was really cheerful and pleasant. I would use this service againe

3 December 2011
Unprompted review
Rated 5 out of 5 stars

could not be simpler

parcel was picked up and and delivered the next working day from the midlands to Cornwall, could not ask for a better service for the price

2 December 2011
Unprompted review
Rated 5 out of 5 stars

Everything went like clockwork

My parcel was picked up and delivered in the right time frame. It was the cheapest price I could find and I REALLY search through all the sites! Would definitely recommend this company.

2 December 2011
Unprompted review
Rated 5 out of 5 stars

Brilliant experiance!!!

I was very impressed with how easy it was to arrange to have my item collected and delivered to the buyer.
The site is really easy to understand and it took just minutes to arrange everything, would definitely recommend to anyone who needs an item collected and delivered at a reasonable price.

2 December 2011
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic

Highly recommended service. Fast and reliable, easy to use and gives a great choice of carriers to handle your parcel.

Very pleased and will use again for my future shipping needs!

2 December 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic, Fantastic, Fantastic...

I think the service provided was great, the cost also brilliant. Had pottery items delivered, a few broken but due to poor packing rather than delivery.

Would use this courier again, in fact I'm looking to get stuff delivered from Holland... I wonder if they can do that as cheap!?

2 December 2011
Unprompted review
Rated 1 out of 5 stars

POOR POOR SERVICE

Please see my comment sent to collect my parcel regarding their very poor and embarrassing service, I would advise everyone to be very wary of these crooks who state lies on their info page regarding deliveries being made when they blatantly haven't been.

I placed the above order for a collection on the 24/11/11 which took place, I paid for a 2 day delivery and the goods have still not been delivered, when I check your webpage it claims it was delivered today which is not the case, and when I check CITY LINKS (ref CMP119117)website it states collection was cancelled by account holder on the 26th (which I have never done), which as you are the account holder I would like to be informed why, when I had paid up front. It then goes on to say that, This consignment is now being delivered on consignment number RVT01637 on the 1/11/11.

When I try to track the new consignment number, it doesn't exist. I have tried to call City link on their expensive number but after about 5mins on phone they eventually tell me they are closed.

This was 1 of 2 parcels that I sent with you, and in all I am very disappointed,and to make matters worse I have got a dispute going on through ebay which will inevitably leave me with bad feedback through no fault of my own and probably out of pocket.

I would like a fast answer to this as I am extremely unhappy with the poor service from My Parcel, so much so I have reverted back today to 'Parcels to go' to send 5 items tomorrow.

it is appalling that you have to send an email to them as they are not big enough to speak on a one to one basis

1 December 2011
Unprompted review
collectmyparcel.com logo

Reply from collectmyparcel.com

Your first e-mail to us was at 10:26pm on Thursday, we replied at 10:31pm (before you wrote this review). This is the first time you have contacted us regarding an issue with your City Link delivery and if we don't know, we can't help you.

Update: We spoke Friday morning and City Link tracking implied this would be out for delivery on Friday. This has not happened and we will continue to chase this for you Monday morning.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look