I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof. The quality of their bedding is always remarked on by... See more
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Review summary
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Cologne and Cotton never disappoints. Another beautiful duvet, fitted sheet and pillow for my daughter. The yellow houndstooth is so soft and the pop of colour just makes her room feel so happy. Great... See more
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My towels are so beautiful I love them quality excellent so light but dry you in a second I will definitely use this company again also delivery so quick 19/06/2026 Kind regards Pauline Mascolo
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I have been a satisfied return customer to the Cologne and Cotton website and its services. A decent selection of of quality products . I regularly buy Wibergs pine bath essence and their range of it... See more
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Company details
- #32 of 85 best companies in Bedding Shop
About Cologneandcotton.com
Written by the company
At Cologne & Cotton our ethos has always been to offer gorgeous and exclusive pure cottons and linens for your bedroom, bathroom, dining room & kitchen at great prices with no compromise to the quality and design.
Our own collection of colognes has a devoted following, together with home fragrances, soaps and bath products from around the world.
Still very much a family business, owned and run personally by Vicky and Jenny, Cologne & Cotton shops have developed a unique style and character of their own.
Cologne and Cotton Details
Written by the company
Contact info
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Company fine, product not
Company fine, product not so much. Garment - night shirt - practically transparent , smelt very strange on arrival so I washed it and then it shrank by about 30 %. Just as well I ordered a size up.
9 March 2026
Reply from Cologneandcotton.com
Thank you for taking the time to share your feedback. The Amelia nightshirt is one of our bestselling styles, so we’re genuinely sorry to hear it hasn’t met your expectations. We haven’t received similar concerns about this range, but we completely understand how disappointing it can be when you’re not satisfied with a purchase.
Amelia is part of a collection that is hand blocked using a traditional Indian printing technique. Each design is carved into a wooden block and using vibrant dyes, the pattern is then hand pressed onto fine cotton cloth. This artisanal process means every garment is unique, but it also makes them more delicate than mass produced alternatives.
To help preserve both the fabric and the fit, we include detailed care instructions with every order. We recommend laundering with care, washing at 30 degrees, and avoiding tumble drying.
Kind regards,
Cologne and Cotton
Beautiful Bathmat…
I’m extremely happy with my bathmat purchase and the customer service team provided an exceptional service.
2 March 2026
Reply from Cologneandcotton.com
Thank you for your wonderful review.
Kind regards, Cologne and Cotton
Lovely duvet covers
Lovely duvet covers, so soft! Great service as always from Cologne & Cotton
27 February 2026
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We’re delighted to hear that you’re happy with our products and service.
Kind regards, Cologne and Cotton
Brilliant product
Brilliant product. Top quality. Delivered 2 days from ordering.
Highly recommend.
26 February 2026
Reply from Cologneandcotton.com
Thank you for reviewing your experience with us.
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your wonderful review.
Kind regards, Cologne and Cotton
Beautiful jazmín Cologne
The products are beautiful and many with heritage . Delivery was 2 days after placing the order even though it was expected to take up to 5 working days as I selected the slower service , that was excellent , also they kindly wrapped the cologne I ordered in a lovely logo paper with an equally lovely ribbon . Love the attention to details , a great place to buy great gifts and treat oneself . Thanks cologne and Cotton x
25 February 2026
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We’re delighted to hear that you’re happy with our products and service.
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
Many thanks for your review.
Kind regards, Cologne and Cotton
Excellent service
Excellent service, easy to order and competitive pricing. Will definitely order from them again
23 February 2026
Reply from Cologneandcotton.com
Thank you for your wonderful review. We are thrilled that you are pleased with your order.
Kind regards, Cologne and Cotton
Superb green gingham bedding set
Superb green gingham bedding set - so fresh and luxurious to sleep in. Also, Ikat bedcover looks wonderful and is warm and comforting
17 February 2026
Reply from Cologneandcotton.com
We are delighted to hear that you’re pleased with your purchases. The green gingham is a great choice and feels just right for spring.
Kind regards, Cologne and Cotton
I found it easy to find what I wanted…
I found it easy to find what I wanted on the website. My parcel arrived quickly, beautifully packaged, and the gown was just what I wanted. It’s good quality, and fairly priced. I love it
16 February 2026
Reply from Cologneandcotton.com
Thank you for your wonderful review! We’re thrilled to hear that you’re happy with both our products and our service. Thank you for taking the time to share your experience.
Kind regards, Cologne and Cotton
I found just what I was looking for
I found just what I was looking for; the cologne arrived promptly (before I was expecting it); one star subtracted because an additional amount for tax was added on top of marked price.
12 February 2026
Reply from Cologneandcotton.com
Thank you for your review. We would like to clarify that all prices displayed on our website already include tax. The tax breakdown shown on your invoice is provided for transparency only and is not added to the total amount. The amount you paid is simply the product price displayed on the website plus postage.
Kind regards, Cologne and Cotton
Fantastic customer service
Fantastic customer service, excellent quality and amazing choice
10 February 2026
Reply from Cologneandcotton.com
Thank you for your review. We are delighted that you are pleased with our products and service.
Kind regards, Cologne and Cotton
speedy delivery
speedy delivery, and a lovely light weight warm duvet just as the weather turned colder again!
9 February 2026
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Lovely pillow and cover, unfriendly service
I went into Kensington Church Street branch of Cologne and Cotton yesterday to ask about a display of small pillows piled up in the window. Admittedly it was 15 minutes before closing time, but the welcome was pretty chilly.
I asked politely about the price of the smallest pillow and the next size up - "they're the same size," said the saleslady unhelpfully. "Oh I thought the second one was bigger," I said. "No they're the same," she said firmly.
I had another look and they clearly were two different sizes so I picked up the second, larger size, "Oh sorry - yes," the saleslady said in an irritated way.
I bought the larger size pillow, and also a very pretty Amalfi cotton pillowcase, and I'm delighted with both of my purchases.
I've just had a look today at my receipt, and although what I bought is clearly labelled "Cluster Fill Ball Fibre Cot Pillow 57x35," what I've been invoiced for is
"18" x 18" feather pad (45cm)" priced £12.50.
The fact that I've been overcharged by 50 pence is not really the point, and if the saleslady had been agreeable I might not have even mentioned it - mistakes happen. But she was ungracious and unhelpful. There were two sales staff in the shop and the other lady who went to the stockroom to find the pillow and the cover was lovely, but the lady who actually was at the till was neither friendly nor helpful. I left the shop before 5.00pm so I didn't make her late - I don't think that was the trouble! Anyway I'm delighted with my purchase, the little pillow is just what I wanted, and the Amalfi cover is beautiful.
8 February 2026
Unprompted review
Reply from Cologneandcotton.com
Thank you so much for taking the time to share your experience with us and for your kind words regarding the pillow and the Amalfi pillowcase. We’re delighted to hear that you’re enjoying them.
I’m very sorry, however, that your visit to our Kensington Church Street store didn’t feel as welcoming as it should have. We always want our customers to feel comfortable, valued, and well looked after, and it’s clear that on this occasion we fell short.
We will be addressing this with our team to ensure our service reflects the standards we set for ourselves.
Regarding the pricing error, many apologies for the mistake. We would like to put this right, when you are next passing the store, please pop in so the team can refund you for the overcharge.
Kind regards, Cologne and Cotton
Beautiful bed linen of a high quality
Beautiful bed linen of a high quality, great customer service, easy to order and prompt delivery
3 February 2026
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We’re delighted to hear that you’re happy with your bedlinen.
Kind regards, Cologne and Cotton
Super fast efficient service
Ordered on Sunday afternoon. Standard postage. Received item before 9am next morning. Amazing service!
2 February 2026
Reply from Cologneandcotton.com
Thank you for your review, we are thrilled that you are happy with our service.
Kind regards, Cologne and Cotton
Very good quality and love the print
Very quick delivery and love the fabric and print.will buy again .
26 January 2026
Reply from Cologneandcotton.com
Thank you for reviewing your experience with us.
Kind regards, Cologne and Cotton
Wonderful bedding
I have purchased two beautiful bedding sets for the first time. They are quality and look wonderful on the bed.
20 January 2026
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We’re delighted to hear that you’re happy with your bedlinen.
Kind regards,
Cologne and Cotton
Lovely high quality bedding.
20 January 2026
Reply from Cologneandcotton.com
Thank you for your review!
Kind regards, Cologne and Cotton
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