I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof. The quality of their bedding is always remarked on by... See more
Company replied
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Review summary
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Cologne and Cotton never disappoints. Another beautiful duvet, fitted sheet and pillow for my daughter. The yellow houndstooth is so soft and the pop of colour just makes her room feel so happy. Great... See more
Company replied
My towels are so beautiful I love them quality excellent so light but dry you in a second I will definitely use this company again also delivery so quick 19/06/2026 Kind regards Pauline Mascolo
Company replied
I have been a satisfied return customer to the Cologne and Cotton website and its services. A decent selection of of quality products . I regularly buy Wibergs pine bath essence and their range of it... See more
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Company details
- #32 of 85 best companies in Bedding Shop
About Cologneandcotton.com
Written by the company
At Cologne & Cotton our ethos has always been to offer gorgeous and exclusive pure cottons and linens for your bedroom, bathroom, dining room & kitchen at great prices with no compromise to the quality and design.
Our own collection of colognes has a devoted following, together with home fragrances, soaps and bath products from around the world.
Still very much a family business, owned and run personally by Vicky and Jenny, Cologne & Cotton shops have developed a unique style and character of their own.
Cologne and Cotton Details
Written by the company
Contact info
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
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Super fast efficient service
Super fast efficient service. Product is exactly as I wanted. My previous travel pillow from the same company lasted my 20+ years and went all round the world with me before giving up the ghost. Here's hoping for some great adventures with this one.
3 November 2025
Reply from Cologneandcotton.com
That’s wonderful to hear! We’re so pleased your last travel pillow served you well.
Many thanks for your review, and happy travels with your new pillow.
Kind regards,
Cologne and Cotton
Amazing delivery experience.....
We needed extra bedding for our glamping business. Ordered on Monday - arrived Wednesday. Amazing!
28 October 2025
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
I am extremely happy with both of my…
I am extremely happy with both of my pijamas and my set of 6 napkins!
23 October 2025
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We are delighted you are pleased with our products.
Kind regards, Cologne and Cotton
Superb service from C&C
Superb service from C&C. Immediate response to my query, every help and consideration was extended to me by Linda, making this buying experience a real pleasure. As always the bed linen is of supreme quality. Without hesitation I would highly recommend Cologne and Cotton.
23 October 2025
Reply from Cologneandcotton.com
Many thanks for your wonderful review! We're pleased we were able to help and I'll be sure to pass on your comments to Linda in our customer service team.
Kind regards, Cologne and Cotton
Fast efficient service
17 October 2025
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Quick delivery and beautifully presented
Good website, photos and descriptions are accurate. Items well packed, beautifully presented, and delivered quickly.
14 October 2025
Reply from Cologneandcotton.com
Thank you for reviewing your experience with us.
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
Staff can be rude
I've been shopping with this company for many years, in both the Marylebone and Kensington branches. They sell gorgeous, luxurious toiletries and linens and everything I've bought from them has been top quality. However, the attitude of some of their staff is unpleasant. I do get the impression that I am not from the demographic they expect to see in their shops. I asked the person who served me to repeat what she'd said because I am deaf and need to lipread and she clearly thought this was unreasonable. If I'm honest, I think it's the height of bad manners not to face the person you're speaking to in any case. I commented that was I was buying is hard to find and she shrugged. Am not likely to shop there again.
3 October 2025
Unprompted review
Reply from Cologneandcotton.com
Thank you for taking the time to share your experience with us. We're grateful for your longstanding support and kind words about the quality of our products, it means a great deal to hear that you've enjoyed shopping with us over the years.
We're deeply sorry to learn that your recent visit left you feeling disappointed and unwelcome. This is not the experience we want any of our customers to have. Respect, attentiveness, and inclusivity are values we hold in the highest regard, and it's clear from your account that unfortunately we fell short on this occasion. Your feedback about the interaction, particularly around communication and sensitivity to your needs, is extremely important, and we will be addressing this with our team.
Please know that your comments will help us improve, and we’re committed to making sure our service reflects the warmth and professionalism our customers deserve.
Kind regards, Cologne and Cotton
Quick easy and arrival at time expected
7 October 2025
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Ordered and delivery was swift.
6 October 2025
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
I thought I had already reviewed this…
I thought I had already reviewed this product = the disgusting diffuser. Why ask me again? My opinion is still the same and paying for its return is absolutely disgusting.
1 October 2025
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Excellent service as usual for something a Little Different
I always love shopping with Cologne and Cotton, their products are excellent and a pleasure to receive.
30 September 2025
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We’re thrilled to hear that you’re happy with your purchases from us.
Kind regards,
Cologne and Cotton
Entire process was easy
Wanted more than 1 style of nightdress. You had multiple styles. The shipping to the US can be a nightmare, but was easy from the way you filled out the paperwork.
26 September 2025
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We are delighted you are pleased with our service.
Kind regards, Cologne and Cotton
Always satisfied
I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof.
The quality of their bedding is always remarked on by any friends or family who come to stay. And for me, it feels like enjoying some well deserved luxury every day. With the colder nights, I'm luxuriating in my set of Solden brushed cotton bedding. I have 2 sets - if they did it in pink too I'd buy another 2 sets.
26 September 2025
Reply from Cologneandcotton.com
Thank you so much for your wonderful review! We're absolutely delighted to hear that you're enjoying our bedlinen. I'll be sure to pass on your suggestion regarding offering the Solden in pink. It's always great to hear what our customers would love to see next!
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
It's actually a pleasure to look…
It's actually a pleasure to look through the website and finding what I wanted was easy. Payment straightforward and delivery reasonably swift.
Wish they had a branch in Harrogate.
25 September 2025
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
Always satisfied
I have ordered nightdresses from you many times. They always arrive on time and the product is lovely of good quality.
No bad surprises. I trust your company. You're very reliable.
25 September 2025
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We’re thrilled to hear that you’re happy with your purchases from us.
Kind regards,
Cologne and Cotton
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