Cologneandcotton.com Reviews 

4,251
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products like bed linen and towels, noting their durability and luxurious feel. People frequently highlight the exceptional delivery service, with orders arriving quickly and often sooner than expected. The ordering process is described as straightforward and efficient, with many appreciating the careful packaging of purchases. Reviewers also value the helpful customer service and the wide selection of beautiful products, from home scents to unique gifts. Overall, consumers consistently find the company reliable and its offerings excellent, making it a preferred choice for many.

What people talk about most

Product

People report positive experiences with product quality, consistently praising items like bed linen, towels,... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products like bed... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting the speed... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Service

Customers consistently note positive experiences with service, often highlighting promptness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a blue Mirabelle top sheet and pillowcases and they arrived the next day which was fantastic. The quality of the bed linen is lovely and the designs so pretty. I’ve been buying Cologne and C... See more

Rated 5 out of 5 stars

I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof. The quality of their bedding is always remarked on by... See more

Company replied

Rated 5 out of 5 stars

Cologne and Cotton never disappoints. Another beautiful duvet, fitted sheet and pillow for my daughter. The yellow houndstooth is so soft and the pop of colour just makes her room feel so happy. Great... See more

Company replied

Rated 5 out of 5 stars

My towels are so beautiful I love them quality excellent so light but dry you in a second I will definitely use this company again also delivery so quick 19/06/2026 Kind regards Pauline Mascolo

Company replied



Company details

  1. #32 of 86 best companies in Bedding Shop

About Cologneandcotton.com

Written by the company

At Cologne & Cotton our ethos has always been to offer gorgeous and exclusive pure cottons and linens for your bedroom, bathroom, dining room & kitchen at great prices with no compromise to the quality and design.

Our own collection of colognes has a devoted following, together with home fragrances, soaps and bath products from around the world.

Still very much a family business, owned and run personally by Vicky and Jenny, Cologne & Cotton shops have developed a unique style and character of their own.

Cologne and Cotton Details

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(4,251)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous products

Fabulous products, website easy to navigate, gift wrapped for, no fuss delivery, what’s not to like . First class!

22 September 2025
Cologneandcotton.com logo

Reply from Cologneandcotton.com

Thank you for reviewing your experience with us.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Excellent

Excellent. Easy to use website order. Arrived 48 hours later with delivery updates etc.

17 September 2025
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Reply from Cologneandcotton.com

Thank you for reviewing your experience with us.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Karen

Karen, who arranged for the items to be sent out to me was lovely. She was so helpful and even although the item I was interested was out of stock online she still managed to find me one. I also received 10% off as a new customer she said and she also sent me some lovely cotton bags and samples too.

11 September 2025
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Reply from Cologneandcotton.com

Many thanks for your review. I'll be sure to pass on your comments to Karen in our customer service team.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Great products

Great products, as always, and swift delivery which was great.

9 September 2025
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Reply from Cologneandcotton.com

Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Wonderful service from Karen

Wonderful service from Karen, item arrived quickly.

5 September 2025
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Reply from Cologneandcotton.com

Thank you for reviewing your experience with us.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

An excellent and quick service for…

An excellent and quick service for quality products.
Lovely website that is easy to use.
Absolutely a great company.

4 September 2025
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Reply from Cologneandcotton.com

Thank you for the wonderful review! We're thrilled that your order arrived quickly and that you're happy with our products. We appreciate you taking the time to share your experience!

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Although the products Great service over the phone.were out of…

Although the products were out of stock, Karen made sure to call me when they came in and was very friendly and helpful.

1 September 2025
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Reply from Cologneandcotton.com

Many thanks for your review. We're pleased we were able to help, and I'll be sure to pass on your comments to Karen in our customer service team.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful website and beautiful…

Beautiful website and beautiful products. Lovely quality.prompt delivery and products you don’t see in other stores.

29 August 2025
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Reply from Cologneandcotton.com

Thank you for your review, our customer feedback is very important to us.

Kind regards, Cologne and Cotton

Rated 1 out of 5 stars

It isn’t about the quality of the goods…

It isn’t about the quality of the goods it’s for the bad experience I had with the carrier.They didn’t come near my address and the computer generated messages kept continuing being adamant that the driver hadn’t been able to deliver the parcel because there wasn’t anyone at the address,which wasn’t true,it went on for 2 days.But on Monday the parcel was delivered at the time stated by a driver in à DPD van.I wonder if the original communication was a scam?

28 August 2025
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Reply from Cologneandcotton.com

We're very sorry that, on this occasion, your delivery experience didn’t meet expectations. After reviewing the details, our records show that DPD attempted delivery on 30th August but no one was available at the address. The parcel was then successfully delivered on 1st September.

If you ever receive a delivery message for an order with us that you're unsure about, please don’t hesitate to contact our customer service team. We're always happy to liaise with DPD on your behalf and confirm the status of any delivery, ensuring everything is clear and accurate.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Top rate service

Great service and extremely helpful on the phone.

26 August 2025
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Reply from Cologneandcotton.com

We are delighted you are pleased with your experience with us. Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Happy Shopper

Beautiful fragrance smells divine had many compliments while wearing Cinna Great packaging and fast deliver

15 August 2025
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Reply from Cologneandcotton.com

Thanks so much for the kind words! We're so happy you love Cinna — it's one of our favourites too.

Kind regards,
Cologne and Cotton

Rated 5 out of 5 stars

Excellent customer service

I purchased two orders online, they arrived within 24 hours. So efficient, just brilliant. I also rang one of the shops to check if an item was in stock, it wasn’t but she offered to check all the other shops and was incredibly helpful and pleasant. The customer service in this company is superb, the best I have ever come across.

18 August 2025
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Reply from Cologneandcotton.com

Thanks so much for the lovely review!
We're glad your orders arrived quickly and that our team was helpful. It means a lot to hear our customer service made such a great impression.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful Silk Pillowcase

I ordered the silk pillowcase online as recommended by a friend & was delighted on the quick turnaround.
The product is beautiful in colour (pink) & the silk so soft.
Very happy customer.😀

18 August 2025
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Reply from Cologneandcotton.com

Thanks for the great review! We're so pleased the order arrived quickly and that you're happy with the silk pillowcase. We appreciate you sharing your experience!

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautifully made products & reasonable…

Beautifully made products & reasonable prices , very happy with the quality of my bath mat.

14 August 2025
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We are delighted you are pleased with our products.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Gorgeous!

Easy to order. Lovely product!

13 August 2025
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Reply from Cologneandcotton.com

Thank you for your review, our customer feedback is very important to us.

Kind regards, Cologne and Cotton

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