Coloplast Charter Reviews 

Great staff delivery came earlier than. Expected would recommend to those who need a rader key

Coloplast customer services always look after me in a kind, compassionate and efficient way. They take the burden out of prescription problems with my GP Surgery and I know they will always sort any problems out for me

Samantha was very helpful on our online chat today. I could not find the dry wipes on the website so she added them to my template for future orders and placed my order for me. All this happened very quickly and I was sorted within 5 minutes.

Always brilliant service. No problem is ever too big. They always go out their way to rectify any issues ive ever had. Everyone ive ever spoken to have always been so kind, understanding and the most helpful people.

First time using Coloplast Charter which was a breath of fresh air in these days of automated client contact.
Samantha provided me with excellent advice and responded to my queries in a friendly and professional manner.

My name is Les Williams I have used charter for at least 7 years and it never ceases to amaze me the efficiency of their service. I can place a order on a Monday and my order is with me by Wednesday.Other companies take a leaf from their book.

Great service. Easy to contact when needed and items always delivered within a reasonable amount of time.

Easy for me to order for my dad

It's the people who make this company. Nothing is too much trouble, fantastic service always, treat you like a real person and fully listen and in my experience always sort out an issue. So polite, so friendly, I can't praise the staff enough..

Highly recommended service. Ordered Wednesday morning, arrived Thursday 13.30. Doesn't come much better.

I have found Colorplast very helpful. I inadvertently ran out of catheters and they did a marvellous job getting them to me very quickly. I have every confidence in this company and can recommend them in every way.

it is very easy to order what you need and the people are very helpful and thank you very much for all the help

I've used Coloplast Charter for many years and they are always helpful. Teghan was particularly helpful on my last interaction. Excellent products and staff - for me they are so much better than the competition - very responsive.

I have had the support and assistance from Cololast Charter for some time now and I have found their service over the years, to be excellent.
After a minor 'hicup' I contacted Coloplast and was looked after by Samantha. Samantha was excellent in how I was dealt with, compassion, politeness and respect, which has made an old Man happy. Thank you Samantha for your kind help and understanding.

Teghan very responsive and helpful. Having recently been in hospital it's a great relief to know my order will be submitted to GP and supplies will arrive soon.

The team at Coloplast Charter are so helpful and polite. They are amazing

Always friendly & helpful, makes life a lot easier ordering my items i need, i ordered my first online order last week as i normally phone my order through, was helped sorting my order out by Kathryn who works for Coloplast Charter, thanks for all your help 🏆

John Thomson

I can only say what everyone else has already said. This company is excellent in every way. I've now had my stoma for two and a half years and never had a problem thanks not only to the day to day service of Coloplast Charter but also to the way they go about operating their service. My recent experience led to the company needing to contact me by telephone. The gentleman I spoke to was understanding, courteous, helpful, solved my problems and took whatever time I needed without me feeling that there was any rush to sort things out. Thank you Coloplast Charter. That was such a good experience to talk things through with someone who would listen. The result was that I received my new bags the very next day.

Very helpful polite not rushed answer even though a Friday 5pm before bank holiday . I used the chat system on my account .

Coloplast Charter is the company that ALL other companies... universally... need to emulate.
I was having issues with the delivery company and wrote to them and Coloplast to make sure the deliveries were 'handed' to me at the front door.
Three months on the trot, my delivery was simply left on the doorstep and could've been removed/stolen.
To those who use Coloplast, they will agree that monthly deliveries are essential to enable us to live productive lives. Losing the items would cause huge disruption and annoyance at the very least.
However, when the delivery company FAILED to ensure hand to hand delivery Coloplast made contact and gave instructions that ALL deliveries to my address were to be handed to their client.
My last order was handed to me by the delivery driver who apologised for the previous driver(s) and ensured me that he was the regular driver for the area and would hand the box to me EVERY time.
I cannot recommend the service from Coloplast enough. They are the only company I have had dealings with in almost all of my life, that gives exceptional customer service.
I could say, "keep it up." but that would be a waste of time because I KNOW they will.