Coloplast Charter Reviews 

I regularly receive ostomy supplies from Coloplast Charter.

Today, I used the online chat to ask that an item I had a forgotten was added to the order I placed yesterday.

I also asked if it was possible to change the delivery timeframe or location of delivery, as I would be unexpectedly away from home during the following week.

The customer adviser was extremely helpful. She added the missing item to my order and changed the delivery date to when I was back at home. She was quick, kind, patient and knowledgeable.

Thank you.

I use coloplast customer services frequently as my GP surgery keep forgetting to send my prescription direct to coloplast delaying supply to me, This is frustrating and causes me distress. Luckily the service from coloplast is much more efficient and they have always managed to help me. Thanks today to Teghan who has hopefully been able to sort a Saturday delivery for me.

Very helpful, supportive staff providing a great service.

Great customer support service. Very happy with their services.

A lovely customer service and always on time with your products and keep you up to date.

Amazing Company we have dealt with for yrs but pulled out all the stops a while back when we ran out of equipment. With us within 24 hrs and the kindness and empathy of their staff second to none. A million thanks

Always efficient, always helpful. Today, Kathryn sorted out my order with courtesy and kindness!

I've always had quick service and the people who work there are very friendly and knowledgeable.

Overall positive experience with Coloplast so far. We were left in a bit of a situation of running out a vital piece of equipment for my new born son after discharge from hospital. We had been looking everywhere for someone to fill the prescription. Ordered via the website and was waiting for dispatch but decided to follow up because of the urgency. I was lucky enough to be connected to Teghan on the online chat who sorted my problem quickly and efficiently. They did not have the stock to supply the full prescription but were able to send a small supply to cover us until the next delivery. Thank you Teghan for getting us out of a pickle.

I always have the easiest communication with this company. It’s a breath of fresh air and takes so much stress out of living a medical life

Fabulous service and so helpful. Thank you so much for your help in my hour of need. Very much appreciated

When ordering products over the telephone all the staff have been very pleasant, kind and helpful. Delivery of the products was made within a couple of days of ordering. A very efficient organisation with which it has been a pleasure to deal with.

First class service from Tom today. He sorted everything out for me and finished with getting my order placed for me. Very many thanks Tom. John

Coloplast provide my father's stoma and catheter supplies. Everyone that we have spoken to has been, without exception, so helpful, friendly and professional. Knowing that we can speak to anyone if we are at all concerned is really reassuring. Thank you for for providing such a great service

Always great support and service when needed to contact them. Always fast prompt delivery too which is great. Overall the best delivery company i have been with for my cathater suppliers

I contacted Coloplast Charter, Northern Ireland earlier today regarding an issue with my father’s prescription order. The staff were very polite, knowledgeable and extremely helpful.

I’ve been well served by Coloplast for over a year . First class service. But recently I had a difficult caused by my GP practice resulting in a delay and me running out of catheters.

Samantha intervened and was most helpful. My order is now winging its way to me.

4.7 score Coloplast Charter have looked after me extremely well for 11 years now. Normally easy ordering and prompt delivery. No complaints except for the IT department. Since they changed their website over a year ago, I’ve NEVER been able to order online. I always have to call to give my order. I keep telling them to solve the problem and they never do. It’s so frustrating!

Quick efficient service from this company. I have used both the telephone help and the online chat and they have always answered my queries to my satisfaction.

Because of confusion in my original access route for catheters, I only discovered very close to a travelling deadline that I had been transferred to Coloplast Charter - and then my GP took ages to deliver the necessary prescription. Panic loomed.

But everyone I dealt with at Coloplast Charter was reassuring, preparing for a timing emergency that actually didn't arise, suggesting alternative routes forward, etc. The whole atmosphere was so wonderfully supportive. And I got what I needed in plenty of time!