ColorWow Reviews 

268
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about expensive prices and poor quality, noting that the items left their hair dry, damaged, or brittle instead of improving it as promised. People also experienced deeply frustrating issues with completely unhelpful customer support when trying to resolve problems or ask for basic assistance. Some reviewers were happy with specific items like the curl cream or styling spray that actually worked wonderfully for their hair type. These customers found that certain treatments successfully left their hair feeling shiny, smooth, and full of very noticeable volume.

What people talk about most

Product

Customers had ambiguous experiences with product, noting mixed results ranging from salon-like outcomes to... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment after paying high prices for... See more

Price

Clients share negative opinions on price, expressing widespread dissatisfaction and feeling that the items... See more

Value for money

Customers consistently note negative experiences with value for money, describing products as totally useless... See more

Customer service

Users describe negative interactions with customer service, noting that support staff ignore emails and fail... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute joke of a company . I’ve e mailed several times and get the same generic e mail that makes no sense. Asking if I want a replacement sent. Be great to get something, anything that I’ve ordere... See more

Rated 1 out of 5 stars

I have used colour wow products for years and loved them so I was excited to try the new money laundering shampoo and conditioner which claims to leave hair with a glossy finish. I spent £56 and have... See more

Rated 1 out of 5 stars

I have been left withbthe most itchiest scalp imaginable , so bad i had to sit with ice packs on my head for days, I don't have a sensitive scalp or are usually allergic to anything , but this experie... See more

Rated 1 out of 5 stars

I ordered a few things from colour wow, the hairspray smells like a soiled baby nappy. Totally unusable, the smell is horrific. Using the xl spray and style on steroids caused so much breakage... See more


Company details

  1. Hair product shop
  2. Beauty product supplier

Information provided by various external sources

Get the best selling products for color-treated hair. Stop color from fading, cover roots, keep texture smooth and shiny, & prevent hair loss. Free shipping.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

268 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(268)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Doesn’t live up to it’s advertising

I bought the shampoo, volumizer and mousse product. They worked no better than anything else I’ve tried. The volume wasn’t anything special and certainly didn’t last nearly as long as they purported. Would not buy again

21 December 2024
Unprompted review
Rated 1 out of 5 stars

Don’t use the Money Masque…

I have been using WOW products and highly recommended them until I bought the Money Masque. I am again noticing that every time I use it I have a handful of hair when rinsing. I contacted colorwow and ecwn sent pictures asking if anyone is complaining about this. I got a short reply, that everyone responds differently. This product is not cheap and after a month, I try using it again and again handful of hair. This product has some thing in it. That causes hair loss. Sad that the company is not willing to look into this or acknowledge this as an issue.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

****Do NOT use this product****

****Do NOT use this product****
This has made my previously healthy hair dry, brittle and snapped in patches with some snapped to within a few inches from the scalp. Although colour treated2/3 times a year, my hair was alway strong and healthy until using this product. Wish I'd never touched it. Now have terrible fly aways and snapped hair that I'm scared to colour/blow dry at risk of causing further damage. Going to be a long growing out process.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Colorwow root and voluminzer

I bought this product after the TikTok ads. It's a SCAM! My hair is NOT a big and beautiful it's flat and breaking off everywhere. I went thru the 90s where I used a can of hairspray every 2 days and never broke off this bad. I spent more than I normally do. I wish I would have known before hand and will be throwing it away!

29 November 2024
Unprompted review
Rated 1 out of 5 stars

All I can say is WOW---did I get…

All I can say is WOW---did I get screwed. Their web site is NOT safe. Moments after making my purchase, my credit card info was stolen and gift cards starting popping up. The product is WAY overrated. It's just hair spray, folks.

12 November 2024
Unprompted review
Rated 1 out of 5 stars

Does Not Work as Advertised

If something sounds too good to be true, it probably is. And their advertising on Instagram got me. I have fine hair and was excited to get some volume and thickness like they advertise for their Carb Cocktail and Bombshell Volumizer. Sad to say, they do not work as advertised. Not at all. Save your money and try a different brand.

29 November 2024
Unprompted review
Rated 1 out of 5 stars

"Dream Cocktail"

I bought the "Dream Cocktail" for it's leave in thickening treatment because I have fine limp hair. It literally does nothing. No small amount or large amput of product does anything different. It's terrible.

25 November 2024
Unprompted review
Rated 1 out of 5 stars

My hair has been breaking off all…

My hair has been breaking off all throughout my hair at different lengths since using Color Wow. I have always had healthy hair and just wanted extra curl with no frizz. Tried deep conditioning treatments and nothing has helped the damage. I have stopped using the wow products. Will have to get hair cut short.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

Do not use if you have tape hair…

Do not use if you have tape hair extensions - it says its fine for extensions but when i got mine changed the other day it took 2 hours to take them all out (usually takes an hour to take out and refit) the glue on the tapes had broken down so much and become extremely tacky and sticky that they were impossible to remove. I was left with sticky residue all over my hair. It has never happened before and the only difference this time is that i had used colour wow.

19 November 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE!

TERRIBLE!! I cannot even get the information on how to return. Their customer service link is not working. AWFUL!!!! All I want to do is get my refund and move on with my life!! Maybe someone will reach out to me, please!!~!

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Awful stuff

Awful stuff, bought the colour security shampoo and conditioner, dried my scalp causing painful sores, hair feels dry and brittle and very flat avoid

16 November 2024
Unprompted review
Rated 5 out of 5 stars

ColourWOW

ColourWOW

Amazing products I use multiple products, including the iconic dreamcoat which is fantastic! I highly recommend the pop and lock serum, the one minute miracle cream and the cult favourite flex and hold spray is the best on the market.

I’ve recently dealt with Annabelle in customer service and they are fantastic. I can’t see myself trusting another brand like I do with Colour Wow!

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Wish I had read these reviews

Wish I had read these reviews!
Complete waste of money.
Had to rewash and style my hair after using this rubbish. Flat and greasy . So disappointed that I fell for the hype.

12 November 2024
Unprompted review
Rated 1 out of 5 stars

I can not tell you how many times I…

I can not tell you how many times I have received color wow products and everytime a whole bottle of whatever I have ordered the pump stops working. Wasting the whole bottle. Rip off. I’m over it and will never order again. Doesn’t work that great any way

3 November 2024
Unprompted review
Rated 1 out of 5 stars

Awful Expensive Products

What a waste of £84
I purchased shampoo/conditioner/steroid lift and root colour.
The shampoo & conditioner left my hair flat.
The steroid lift useless it gave a lift for all of 5 mins then fell flat.
The Root colour what a shock it turned my scalp was orange, I had to wash out.
It’s annoying when your trying to find products for thinning hair and do their own test to see which are best for you, I really wish I’d read the reviews on here first and not the ones on their own website, I’d have stayed well clear, now I’m £84 down money no one can afford to lose.

10 October 2024
Unprompted review
Rated 2 out of 5 stars

Awful product

Awful product. I used the MoneyMist and it’s made absolutely no difference to my hair. A waste of money. Ignore the hype and clever instagram marketing.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

Not a Fan of All the Hyped UP Promises of Beautiful Hair

I purchased a few items a couple of weeks ago. At first the Dream Coat Iconic looked great on my hair. I also, purchased the root lifter which seems to be pretty good so far. However, this week the Dream Coat Iconic seems to have made my hair very dry. I purchased the one if you want to wear your hair curly or wavy and it did nothing. The hair spray with the steroids seems to make it frizzy. I will be bringing these back to Sephor. They give you 30 days to return! I am not going to pay or keep something that is not working. Olaplex was hyped up to and I returned that. The one that works best for me and always has is Nexus. I then put a little Argan oil to help my hair. All these new shampoos and conditions are a money racket! I tried Briogio too! I did get stuck not returning the deep moisturing condition $30 on time. The products for a few uses work great, but then the hair gets use to it and does nothing. Not a fan!

18 October 2024
Unprompted review
Rated 5 out of 5 stars

What a fabulous company and so…

What a fabulous company and so refreshing to see one that is so customer focused in today's marketplace. I love their products (and I have Dreamcoat etc) as I've got older and my hair has become more wiry. Plus they look great in my dressing room! A friend visiting saw them and said she had been told how good they were too. I then ordered a travel set for her birthday. I typed in the last digit on the postcode incorrectly and the delivery went we know not where as there was not another house with her name in the area. I contacted Color Wow and Annabelle responded instantly, and then sent a replacement at their cost. I was completely bowled over by this and thank you so much. I will continue using their products as they are well worth the money and last well too. Cannot recommend them highly enough.

11 October 2024
Unprompted review

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