ColorWow Reviews 

268
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about expensive prices and poor quality, noting that the items left their hair dry, damaged, or brittle instead of improving it as promised. People also experienced deeply frustrating issues with completely unhelpful customer support when trying to resolve problems or ask for basic assistance. Some reviewers were happy with specific items like the curl cream or styling spray that actually worked wonderfully for their hair type. These customers found that certain treatments successfully left their hair feeling shiny, smooth, and full of very noticeable volume.

What people talk about most

Product

Customers had ambiguous experiences with product, noting mixed results ranging from salon-like outcomes to... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment after paying high prices for... See more

Price

Clients share negative opinions on price, expressing widespread dissatisfaction and feeling that the items... See more

Value for money

Customers consistently note negative experiences with value for money, describing products as totally useless... See more

Customer service

Users describe negative interactions with customer service, noting that support staff ignore emails and fail... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute joke of a company . I’ve e mailed several times and get the same generic e mail that makes no sense. Asking if I want a replacement sent. Be great to get something, anything that I’ve ordere... See more

Rated 1 out of 5 stars

I have used colour wow products for years and loved them so I was excited to try the new money laundering shampoo and conditioner which claims to leave hair with a glossy finish. I spent £56 and have... See more

Rated 1 out of 5 stars

I have been left withbthe most itchiest scalp imaginable , so bad i had to sit with ice packs on my head for days, I don't have a sensitive scalp or are usually allergic to anything , but this experie... See more

Rated 1 out of 5 stars

I ordered a few things from colour wow, the hairspray smells like a soiled baby nappy. Totally unusable, the smell is horrific. Using the xl spray and style on steroids caused so much breakage... See more


Company details

  1. Hair product shop
  2. Beauty product supplier

Information provided by various external sources

Get the best selling products for color-treated hair. Stop color from fading, cover roots, keep texture smooth and shiny, & prevent hair loss. Free shipping.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(268)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hair loss and damage

I bought the "Cleanse & Quench Wash Day Duo for Curly Hair" shampoo and conditioner and used them for over a month. I can categorically say they are awful products and caused significant hair loss, dullness and damage to my hair. Please don't buy these products. I've switched back to using pureology and my hair feels completely different after just one wash. I hope it hasn't done any long term damage to my hair.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

I received my package with the products but damaged …

I received my package with the products that they said I needed for my type of hair after they send you through the questionnaire so I thought I should give it a try but when I received my product it was damaged one of the conditioners was busted open and all over the box and the other products after trying many times to reach out to you i haven’t been able to speak to anyone apparently you have no good customer service skills totally ignoring customers like me you better believe I will not buy your product again

26 February 2025
Unprompted review
Rated 1 out of 5 stars

I believe that colour wow is actually…

I believe that colour wow is actually creating more hairloss. So much falls out when using its very worrying! I have spent £80 plus on these products and it has damaged my hair, shampoo, conditioner the serum that you put on your roots and the volume song spray! I don’t know why it’s doing this but I would not recommend any of it, be careful.

23 February 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Ordered an item, Evri have messed up and never delivered the item and have sent the item back to Color Wow and now Color wow and Evri are both not helping and responding to voicemails or emails. Clearly states on Color Wows website to email or call, emails are not responded to and the answer phone message has been on all day saying that they are not taking calls. Very disappointing and poor service from both

19 February 2025
Unprompted review
Rated 1 out of 5 stars

I have very fine

I have very fine, very straight hair. I have tried all types of products to add volume. Some expensive, some less so. I'm a boomer so I have many years of "experience" when it comes to my own hair. The Wow Xtra Large Bombshell Volumiser was a very BIG disappointment. I bought the 50ml to give it a try. The bottle says apply 2/3 pumps of product, even on my hair that was never going to be enough as the amount dispensed is so small. I achieved no extra fullness and my hair would not grip the brush or tongs. I've returned back to tigi Bed Head Queen for a Day thickening spray which I find, gives much better results. Cross with myself for believing the hype.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

No wow involved- do not buy

Wow indeed- poor customer service, had a massive allergic reaction to the product was advise to seek medical advice- spent £80 on products from a store and told that they wouldn’t do anything to support a refund after one use because I didn’t buy direct- why sell to stockists and not honour your product or customers if they have a genuine issue. Looking at other reviews I’m one of many to have had this issue, do not try and spend all this money as it’s not worth it

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Awful product.Been using this since…

Awful product.Been using this since Christmas.I’ve no colour or bleach on my hair and was in very good condition.This leaves my hair with a greasy oily film on it no matter how often you shampoo it also makes your hair break.stopped using dreamcoat now praying it’s not left lasting damage

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Iv washed my hair in the shampoo and…

Iv washed my hair in the shampoo and conditioner 3 times now , it feels wonderful the first day but next day very flat and greasy feeling , after 2 weeks now my thick dry hair feels way too soft and very thin , my daughter commented how thin it looked so I’m going back to my previous products which is anything Fri dry hair from my local hairdressing warehouse as I’m a hairdresser of 30 yrs so disappointed, altho I love the style in steroids hairspray

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Great product, great service


I can only speak from my own experience. Not only is this a great product, their customer service dealt quickly with a mix up over my order.
Will definitely use again.

17 January 2025
Unprompted review
Rated 2 out of 5 stars

ALL SORTED

Well its still on going expected a delivery 28hrs ago and paid for next day delivery which has been refunded but i still have no product! so watch this space as going away tomorrow with seems no product as did not offer to sent me one for delivery tomorrow Friday the 17 jan maybewas asking to much WELL FOLKS GREAT NEWS A FULL REFUND

14 January 2025
Unprompted review
Rated 1 out of 5 stars

No WOW in customer service

I ordered product from WOW on December 11. Being around the holidays, I felt that the order would most likely take longer than normal. But I still did not receive it as of January 7. I have contacted customer service now a total of 3 times. The agent actually put the blame on me for not calling them sooner about the issue. She told me she would expedite the order. Still I have no product and still UPS says they have not received the package. Terrible customer service. I shouldn’t have to contact them a total of three times and still have no answers or product. This is very unfortunate since their hair product is exceptional but the customer service is terrible and therefor does not make the product worth buying.

11 December 2024
Unprompted review
Rated 2 out of 5 stars

WOW not so WOW !

Colour wow shampoo and conditioner. Tried these products made my hair flat dull and lifeless. Products were in a beauty advent calendar I received as a gift. I certainly wouldn’t buy these products myself. If I was going out after washing my hair with above products, I would have to start again with my usual branded shampoo and conditioner. The colour security conditioner states that it leaves your hair silky and full bodied - this is certainly not the case. It’s not great to write a negative review but this is my honest opinion.

4 January 2025
Unprompted review
Rated 1 out of 5 stars

AVOID‼️

AVOID‼️
I purchased carb cocktail. I have used it a few times to give it a chance.
It’s rubbish, it leaves the hair feeling brittle and full of static.
I am now experiencing breakage!
Their marketing campaigns are miss leading,the results are not just from blowing drying,they are from styling with rollers too.
I’m ashamed I got sucked into this hype to be honest😔
VERY over priced further ,I believe there is something in their stuff causing breakage (as I’ve read others who have experienced the same )
There is much better out there at a FAR more reasonable price.
I think some reviews left on fb and instagram are fake … are they paying people to write this stuff?
Avoid ‼️at all costs unless you want to be ripped off and have your hair snapping!

20 December 2024
Unprompted review
Rated 2 out of 5 stars

I bought a product after seeing a post…

I bought a mousse-like product after seeing a post on Color Wow’s Instagram. It works reasonably well and I had a positive view of the company. Then I realised that the model in the before/after on Instagram had had her hair put in massive rollers (I saw this on the model’s own Instagram). I left a comment asking whether rollers were necessary to achieve the look, which was deleted. I tried again - deleted again, and again. It’s disingenuous at best and dishonest at worst…and just really bad social media policy to rile your customers instead of engaging. So now I have a poor perception of the company and won’t be buying their products again.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

So sad it didn't work for others ...

I bought Color Wow products after my hairdresser used them on my hair, and i was immediately impressed.
So I have been using their shampoo, conditioner, dream coat for over 6 months now and LOVE IT!
It made my seriously thinning post menopausal hair (im 58 on 31st December) feel wonderful again!
I even go 3-4 days without washing, which is something I never could do before with supermarket bought products.
Obviously, different products work differently on different people, but I have to admit, I LOVE the Color wow products I use and won't be using anything else going forward!!! ⭐️⭐️⭐️⭐️⭐️

26 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look