Colourbank Reviews 

329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, providing excellent advice and service from the showroom to fitting. Many highlight the efficiency and skill of the fitters, who often arrive on time, work quickly, and leave the area tidy, ensuring a smooth installation process. People appreciate the wide selection of quality products, including carpets, flooring, and beds, often finding them at fantastic and competitive prices, contributing to overall satisfaction. However, some customers also noted concerns regarding pricing, with a few mentioning that quotes were substantially higher than competitors or that prices felt like a 'rip off'.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent service from start to... See more

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their purchases,... See more

Price

Customers had positive experiences with price, often finding a wide range of flooring and beds at reasonable... See more

Quality

Reviewers consistently express satisfaction with the quality of products and services, often highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

No problems at all. Everything went very smoothly from ordering to payment to the actually laying of our flooring. Mick and Dan who laid the flooring were excellent, fast and thorough workers. Would... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(329)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and price.

Very helpful in the shop with some great advice. Found a lovely carpet at a fantastic price, even sorted out the fitter at a very reasonable rate. Overall, really happy.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

I had a really disappointing experience…

I had a really disappointing experience with this company. There were multiple errors made on their side – including an incorrect payment amount, wrong address, and incorrect contact number. Instead of taking accountability, their staff member turned up unannounced at my doorstep twice, which felt harassing and completely unprofessional.

Despite raising my concerns, the company has shown no responsibility for their mistakes. I would advise others to be cautious when dealing with them and ensure all details are double-checked in writing.
I have always shopped from here even though it’s a rip off - never again!

8 October 2025
Unprompted review
Colourbank logo

Reply from Colourbank

Trusha,
The incorrect amount was taken from you in store. We had no other means of contact other than hand-delivering a letter.
You have still refused to pay the balance, despite agreeing that the money is owed.

Rated 5 out of 5 stars

From start to finish amazing Alex and…

From start to finish amazing Alex and Daniel friendly quick efficient helpful they even put my fridge freezer back without me asking they hoovered tidied everything away you wouldn’t even know they had been apart from my beautiful new floor

9 October 2025
Unprompted review
Rated 5 out of 5 stars

A great service all round

A great service all round
We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters were fantastic too, friendly, efficient and very helpful.

We then had the upstairs fitted with new carpets and the experience was just as good. Overall would highly recommend.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Accired laminate flooring from colourbank ,sales man very helpful , chose a colour, agreed a good price , just like to say the floor layer was outstanding done a fabulous job , and very nice man , so big thanks Stu ( floor layer ) highly recommend colourbank

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great job

Arrived before the time they were supposed to be at our address, polite on arrival, got on with fitting the carpet, they clean and tidy and did a great job with the fitting.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn't go anywhere else

Wouldn't go anywhere else. Super company. They came out to measure up and then I went in last week to order a new stair runner. Really welcoming and gave me really good advice as to what to choose and helped me through the process. Very competitive prices and got a great deal. Haven't got the carpet and runner fitted yet but have used before and my mum hasn't long had her whole house carpeted with them and they did a super job. Everyone there is really professional but friendly. So much nicer using a family run business.

22 July 2025
Unprompted review

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