Columbia Sportswear Reviews 

I will never buy from Columbia again. I realised I had ordered the wrong thing and they wouldn't cancel it even though it didn't get sent for 4 days. Every step of this process has taken so long. I only got one tracking update about where it was(in UK or France). And customer services were not very helpful. If you value your sanity, don't buy from Columbia sportswear!

I wish I could give 0 to my experience. I bought winter jacket for myself and my daughter. They were too small so I've returned them. UPS lost my package but I personally couldn't start an investigation. They told me it's Columbia's responsibility to start an investigation. I called maybe 7-8 times and emailed them about that endlessly. At the end of 2 months I threaten them to start a lawsuit. I prepared all of the documents that needed for and they suddenly started an investigation. 15 days later of investigation they returned my money. To sum up they keeped my 300 pounds for almost 3 months. This was the far most worst customer experience I had. Basically don't buy anything from columbia uk.

If only 0 was an option l. I made a purchase at the end of November from Columbia Sport for ski pants. I returned the item unworn and with tags on in compliance with their policy. I received no correspondence from them about the return so I chase about it over the Christmas period. I finally heard in the beginning of January confirming receipt of the enquiry and stating they would respond within a week. 9 days later I chased again and they said they were investigating. The following day they said the package had been received and it was dirty having been used and attached a picture that was difficult to see - I could see one white hair on them. They said as it didn’t comply with their returns policy they would not refund me. I have called and emailed to explain something must have happened at their warehouse and they refuse to listen - often citing various different products (and brands!!) and allegations I have not even raised. This is clearly a scam - do not buy!

Dreadful experience. I tried to return a jacket I bought in November 2024. Their chosen courier didn’t collect it, despite me waiting in for them to collect. I was eventually told (end January 2025) to return it by post with proof of delivery. I did this. They have now told me that I will not be reimbursed for postage costs. Despite having received the returned jacket, they have not reimbursed me the purchase price despite having received the return. The have revoked the discount previously offered and are no longer replying to my emails. Don’t buy from them unless you have money to burn.

I have ordered a number of times without any issues, but this is the first time I have tried to return an item, and the customer service is appalling. I ordered a sweater which arrived with a very visible mark on the front along with another item which I kept. I went through the returns process and returned the item the following day.

6 weeks later after chasing for a refund they tell me the the return is not in accordance with their policy and won’t be refunded due to it being dirty, I assume the dirty is the mark it originally arrived with. Then quoted some garbled statement:

‘Our team rejected the return because of the Jumper being dirty and the return label not being marked "Agreed Ecomm", which means according to the warranty policies. ‘

I haven’t a clue what that means!

I thought Columbia was a reputable brand, how wrong could I have been.

Most definitely buyer beware this lot! Which is a shame as their products are usually pretty good.

Ordered a fleece for my daughter before Christmas. They sent a man’s fleece instead! Retuned and received by them on 30th Dec and still not received a refund. Apparently I will receive this in next two days. Customer service is absolutely shocking! Don’t order online with this company!!

Probably the worst customer experience I’ve ever encountered. Ordered a product on 26th December which is now sold out online, still not dispatched item. Have spoken to 4 customer service assistants telling me it’s coming and nothing. Gutted that I’ve now seen its nearly impossible to get a refund as well. Avoid at all costs!

I’m absolutely fed up with Columbia’s service. I returned my order on 6th December because the size was too big. I actually really liked the parka and was planning to reorder the right size after getting my refund. But weeks later, I still haven’t received it. No updates, no communication—just silence.

It’s beyond frustrating to feel ignored like this. I expected much better from a brand like Columbia. This experience has completely put me off shopping with them again.

NEVER RECEIVED THE ORDER OR MY REFUND FOR FAILED DELIVERY!!!

Very similar experience to others sadly. I ordered on the 7th Decemeber 2024, The tracking said out for delivery for weeks and then UPS status said sending back to retailer. Upon multiple emails, I was told it is policy that all customers can only receive a delivery once the parcel has been received back to them. They debited my money the day I placed the order and it is now 16th January. Now they ignore my emails when I chase the refund! Very shady and believe they do this on purpose! Such as shame, when people work hard to earn money and they get scammed like this. I never leave bad reviews but want to warn others.

Excellent quality boots and shipped in reasonable time AAA+

Awful online experience with Columbia. I was unsure which size to order in my hiking boots and ordered a 9 as they advised they have a returns policy for undamaged boots. When they didn’t fit me, I could not simply exchange them for a larger size, so I had to order larger ones and return the smaller ones. I had never worn them apart from trying them on inside and I was told that this "did not meet their return requirements" they were completely brand new and had never been worn outside. Complete joke will never but from Columbia again.

I had a frustrating experience with Columbia regarding a refund. It took far too long to receive my money back, which was disappointing. At first, I blamed customer service, but I’ve come to realize they were not at fault. The representatives were patient, professional, and did their best to assist me.

Columbia’s products are excellent, and their customer service team does what they can, but the company’s management needs to be more transparent about their refund policy. Additionally, customer service should be given the authority to process refunds directly rather than just acting as intermediaries.

Initially, I rated my experience 1 star, but after finally receiving my refund, I’m updating it to 3 stars because I do appreciate the quality of their products.

Offered the item in my size on their website.. I ordered over the festive period so waited while before raising a query as to non-delivery and it took them 2 days to respond to say item out of stock and they would refund.

I wonder whether they would have ever got back to me if I had not raised the query. I am told the refund which I am still waiting for (£216, so not a small amount) will take 15 business days. According to their refund policy this is because it needs time for the “returned item” to reach France, except this item does not exist. Their customer service staff don’t seem to care.

I could but the Columbia parka elsewhere but now probably won’t bother.

If you enjoy disappointment, frustration, and the thrill of losing your hard-earned money, Columbia Sportswear is the retailer for you. With a well-earned 1 out of 5 stars on Trustpilot, they’ve truly perfected the art of customer disservice.

Here’s how it works: you’ll browse their misleading website, pick out an item you want, and then—like magic—receive something entirely different. Think of it as a fun little surprise… except it’s not fun, and you didn’t ask for it. Once your unwanted item finally arrives, you’ll face the labyrinth that is their returns policy—confusing, opaque, and seemingly designed to make you give up entirely. Spoiler alert: you won’t get your money back, even though it was their mistake.

Need help? Good luck with that. Customer service is practically mythical. If you’re fortunate enough to get through to wherever the call ends up (the location is anyone’s guess), you’ll be treated to garbled responses from someone who sounds utterly disinterested. Their attitude screams “we couldn’t care less”—and trust me, they mean it.

Columbia Sportswear makes other questionable retailers look like bastions of efficiency and integrity. Avoid at all costs unless you’re in the market for a headache and an empty wallet.

Well I ordered boots. Then I read the reviews and felt rather stupid wish I had seen them first I wouldn't have touched with a barge pole. I couldn't believe what I read in reviews but it is true!! I rang to cancel order as I could anticipate trouble . Go through on the phone a lady answered didn't speak good English and she said she was in Columbia??? . Said can't cancel I have to send back when they arrive?? I said that is silly it was only hours after i had ordered. She started laughing and just wasn't interested. The boots came and too small so had to send back anyway. UPS courier never dealt with them . I rang up for a QR code but suprise they don't fo them.sent me a label to print out....I don't have a printer so that was fun and games. Any way returned on 17 Dec and not heard anything. I don't anticipate getting a refund anytime soon ..if ever but I will update this review .

Bought the outfit trainers.... They ripped on one of the trainers after 5 walks..... They state good for hiking.... Been told this isn't covered by 2 year warranty as I didn't look after them... Your gear is for fashion not for hiking... Please stop false advertising

Terrible customer service and overall experience. I ordered an item on Dec 2nd for a birthday on the 15th (plenty of time), and I’m still waiting for it. I’ve been chasing for over a week now, called multiple times, and every time, I’m met with apologies and promises that it will arrive the next day—yet nothing happens. I was told the issue would be escalated, and I’d receive an email update, but no email ever arrived.

I’ve sent several emails over the past week, but no one has responded. The lack of communication is frustrating. At this point, it doesn’t seem like I’ll get the item before Christmas, and based on other reviews, I’m doubtful I’ll receive a refund anytime soon either.

I expected much better from a reputable brand like Columbia

Worst customer experience ever! I wish I read these reviews before purchasing. Avoid, avoid, avoid and look for a more trustworthy brand.

Worst returns service ever, still waiting on my refund which was sent back 2 weeks ago. Customer service takes about a week to respond and would not honour Black Friday discount on an exchange and I’m not willing to pay full price for something that had 50% discount 2 weeks ago so I’d like my money back ASAP.

0 STAR. ILLEGALLY BREACHING CONSUMER RIGHTS ACT 2015

BREACH OF CONTRACT.

Sent me the wrong product, which I returned, contacted them to get them to
replace with the product I had ordered.
No reply from the 2 online forms I sent or
various emails to customer services.
Ended up ringing the helpline who told
me it was 'not company policy' to do an
exchange! Shoes now out of stock and
also £24 more expensive than when I
ordered.
Will be taking this further if not resolved. They don't deserve your money take it elsewhere.

3 weeks after returning my order and I'm still waiting for a refund!