Columbia Sportswear Reviews 

Columbia didn’t deliver my order without any information. Bad customer service.

I can't believe how bad the ordering process and customer service is for a brand as popular as Columbia. I ordered a week ago, the payment is pending on my account when I speak to them on the phone they say there is an issue somewhere and they need to investigate and get back to me, which they never do, I can't cancel the order I have to wait until I get the item which I might never get then return it.

Ordered some gloves direct from the website, took 5 days to even get despatch confirmation, item finally delivered 9 days later. Ordered items from various websites on the same day that all arrived within 1-2 days. When trying to speak to customer service, it was like talking to a brick wall. Thought Columbia was a reputable brand, but will not be using them again.

Awful experience with columbia, delivery lost in transit and customer support were a total nightmare. This company although brand recognised feels like a pyramid scheme. If you can avoid buying from them directly I would. If you have to (bless you) buy from a reputable trader who provide a warranty.

After not getting notification of dispatch for 5 days after ordering online, I started worrying and had a look at reviews and worried some more. However the very next day, I got my email and the jacket arrived shortly after that. I guess we are so used to having everything instantly that a week wait had me worried.
The jacket is amazing (although, I'm expecting a good garment for the price). Not 5 Stars because the hood is every so slightly too tight on the head.

Worst customer service experience ever! I ordered 5 jogger trousers in size XL, they sent me 4 in XL and one in M. They are not interested in correcting their mistake at all. They are only interested in taking your money and then making you fix THEIR MISTAKE! Worst customer service I have ever had to deal with. DO NOT BUY ANYTHING FROM THESE CROOKS!

Worst customer service in the world. I wasted 2 days and talked to 8 people and they never helped me get the 15 % discount they advertised. They just keep saying they are sorry but blow you off and insult you by repeating the same thing over and over.

Bought a pair of Trailstorm Ascend Waterproof shoes. Used them occasionally over a period of 5 weeks in dry weather. First time I wore them on short wet grass they let water in.
Contacted Columbia as they had a 2 year warranty. Got an automatic response that they would reply in 48 hours. Eventually got a reply after 16 days. Told me that they could not replace so I would have to return them for a refund. They provided a free postage label and they received the shoes 2 days after posting. Was advised that I would get an email in 10-15 days to organise the refund. This time passed. I sent an email which did not get replied to. Phoned them up and was told that the package needed to be sent onto France before I would get my refund. Again stated I needed to wait 10-15 business after dropping the package off at the parcel shop- by this point it had been 24 business days. Waited another week and sent them an email stating I wanted an update within their 48hour window or I would raise a credit card dispute. Waited 3 days and raised the dispute with my credit card company. They said the company should provide the refund within 10-15 days of receiving the return. My credit card company credited me the amount and raised a dispute. Still not had a response to my emails and currently they have not responded to the dispute.
Overall, disappointed with their poor quality products and bad customer service.

I’ve had a frustrating experience with Columbia Sportswear and its online order process. I placed my first order on October 20, 2024, using American Express, only to find out (after I contacted them on October 25) that it hadn’t been processed. The issue wasn’t flagged, and I was only informed after reaching out myself. They suggested I reorder with MasterCard or VISA, even though their website listed American Express as an accepted payment option. This caused me to miss out on the items I’d carefully selected.

Hoping this was a one-off problem, I placed a second order on October 25 using MasterCard. They assured me everything looked “fine” with this order, but it was also never processed, and again, I was not notified until I followed up. No assistance was offered to secure the items I’d missed out on for the second time.

I placed a third order on October 28, again using MasterCard. At this point, I’m left hoping it actually gets processed, as there has been no proactive engagement from the support team to resolve this ongoing issue.

If Columbia Sportswear cannot effectively support its online ordering system or notify customers about problems with their orders, it’s difficult to trust their service or recommend it to others.

Customer service is uninterested, reflecting a company that doesn't care about anything but taking your money.

I ordered two items and they were given to UPS for delivery. These items were marked as delivered but never arrived to me. UPS told me to go through Columbia.

I sent an email request to customer service, received no acknowledgement or response. After 2 days I called up, customer service told me they'd start looking into it. Didn't hear anything for 6 days, so I called again. This time they told me it would be marked as "high priority" (not that I ever believed this) and that I would hear back within 4 working days. 5 working days later and I'd heard nothing, so I called up again. Of course, it was the same story, my issue had not even been looked at. Finally, after this call, they sent me a "non delivery declaration form" which I promptly filled in and return. But in keeping with the theme of their customer service standards, I have again yet to hear back. They refuse to give me a refund until their investigation is complete, leaving me significantly out of pocket and with nothing to show for it.

Their customer service team should not promise to resolve or get back to me by a certain deadline if they cannot fulfil this, and provide more consistent, regular communication on the status of issues. I should not have to rely on my own persistence to get issues resolved. In cases where items have not been delivered, please please offer refunds more promptly. As it is, I can't help but feel like the money I have spent has been taken for granted.

Similar to other reviews don't bother ordering from their website if there's even a marginal chance you might need to return the item. They make the returns process sound easy but then don't give you your money back. It's been 4 weeks since UPS confirmed delivery to their warehouse and customer service are not responding to me.

Absolutely terrible company. They don’t even honor their own refund policy. It’s been over 40 days, and I still haven’t been refunded, despite their policy to process refunds within 14 days of receiving the return. Customer service is a complete joke—unresponsive and utterly useless. Emails are ignored, and calling just gets you the same empty response every time. At this point, I’m not even sure if I’ll ever get my money back. This company is shockingly unprofessional.

To top it off, when the item arrived, I compared it to a new pair of the same model, and it looked like it had been previously worn. I will never, ever buy from this company again.

Update:
Columbia remains unresponsive and has yet to process my refund. I ultimately had to contact my bank and file a dispute. It's truly disappointing to have this kind of experience in 2024 with such a well-known company. I could have also filed a court claim for a fee (Google for ''Make a court claim for money'') , which would be reimbursed upon winning the case. Additionally, statutory interest could be claimed for the total number of days of delay. This might teach Columbia a valuable lesson!

Products I've found to be pretty good, but I've only bought hiking boots and shoes. Recently bought a jacket in their summer sale, the sizing was terrible. OMG, their returns process is a faff. I had to PRINT a return label. Who even has a printer in their home these days? I had to email the label to my work address and then print it there. What's wrong with emailing me a QR code for the UPS shop to scan? Then, I gave it two weeks and the chase began. Emails totally ignored, switched to calling, which took an age to get someone, then was promised it would be expedited, bit now. In the end, 4 weeks to refund me after posting back. That's abysmal in this day and age. In future I'll only buy their goods via Amazon, who do provide a good return service.

Refund has not been received and I have been unable to get in touch with customer service

Amazing quality shoes, I purchased my first pair earlier this year and still going strong. As an avid walker/hiker these are the best brand I’ve found so far. Very happy.

Would have preferred to select 0 star rating, Recently bought 2 swim shorts from Columbia sportswear, i regret so much ordered online with this disgraceful company, i returned one pair reason being changed mind not suitable, Also you do have a Legal right the consumer rights act 2015 change your mind to return for a full refund, A refund is then due within 14 days they received my return, this is confirmed by UPS tracking number with proof of delivery receipt Columbia had received my return, unfortunately still no REFUND, Columbia says not received in warehouse to refund, Emailed Columbia with proof of UPS delivery clearly shows Columbia did receive back my return, got no reply from Columbia sportswear, Now have instructed the bank with chargeback to get my money refunded, Looking at all these comments on here i only wish looked here first before ordering online, Columbia no doubt the worst company have ever experienced.Anybody considering to order from Columbia sportswear online needs urgently to think again and spend your good money elsewhere or have so much trouble and inconvenience dealing with this disgraceful company if unfortunately you want a refund or anything to do with your order, Hopefully the many negative reviews on here will impact financially this company to make them eventually sort the issues and problems out they have, it's self evident to see why Columbia have many problems with the many negative reviews on here, hopefully all who have experienced problems with Columbia will put their reviews on as many social media platforms as possible to warn others.columbia also it seems take no notice with the UK Law consumer rights 2015 Act,Now i wait my bank to resolve this issue having now initiated the chargeback for my refund, i will rightly so get my refunded eventually, However will never again order anything from Columbia sportswear, To others who have problems trying to get a refund please don't wait or waste your time with Columbia, will only cause you so much inconvenience, Go to your bank and use Chargeback under the UK Law consumer 2015 Act

Bought a pair of waterproof boots which actually leaked after walking across a few fields.
Purchased directly from the Columbia website.

I have revised this review as they have given a voucher which covered the cost (and a bit extra). There were delays to the point where I thought I was being ignored. Eventually though it got sorted out.

Bought £100 worth of sportswear for my niece to try as she lives out of town! I took it back to the shop only to be told they only do credit notes or exchanges.

I was not told at the point of purchase, or directed to a sign to read to understand their outdated refund policy. When I did look at the sign the first line states 28 days with proof of purchase. You have to continue reading, to discover that you will only get a credit note or exchange. The manager informed me they don’t do online refunds either and many companies have this policy.

Well the first statement is in fact untrue because of distance selling. They wouldn’tbe allowedto not offer a return policy online. So the manager lied to me or just maybe, staff training is non existent and they are clueless. Secondly, I do a lotof shopping and the only time I come across this kind of refund policy is for lingerie or make up and the sales assistant will always tell you prior to purchase, that items are non refundable. A sportswear company has no reason to have such a policy. I will never buy or gift from this store again and I will tell everyone not to. There may be an outdoor trend going on but there are plenty Of brands with a more flexible and current approach to returns. It’s 2024, everyone offers returns. If you don’t advise the customer before you take their cash.

Terrible PR. Will buy from other brands with a less desperate financial policy who understands the customer shopping habits post Covid.

I ordered a pair of boots and a pair of shoes; despite the web-site showing there were reviews I couldn't find a way to view these and that should have been my first warning. I placed the order but each time I checked progress on the tracking it said a delivery label had been raised but it never moved on to advise the goods had been despatched and then out for delivery. After a few days I decided to cancel the order, which it seems Columbia Sportswear won't let you do. Despite this I used their on-line form to advise I wanted to cancel. And the next day the goods turned up by UPS! In fairness the shoes and boots seemed a decent quality for the price but after my experience of the web-site and seeing reviews about other people's problems with quality issues with their purchases and dealing with customer services I immediately returned them for a refund, promised in 10-15 days (which fortunately they did do).
I did receive a reply from customer services which informed me that their deliveries typically take 4-5 business days and I had to allow additional time for the order to be "prepared". As this involved putting two boxes in a larger box I'm not sure how much time this should take and typically UPS have made deliveries to me within 24-48 hours from other retailers so perhaps Columbia Sportwear need to take a look at their logistics as these days customers rightly or wrongly expect delivery within two or three days for off-the-shelf items rather than a week or more.
I ended up ordering my items from Mountain Warehouse, similar product and a similar price. They came in a couple of days with the tracking kept up to date. I'd ordered two sizes and the cost of the returned items was credited back to my card within 2 days of them receiving the returned items so I know my criticism of Columbia Sportswear isn't unreasonable.
On-line retailing for this sort of product is fierce and really if Columbia sportwear intend to be in business in a few years time they need to look at their systems and how they compare to the competition - a Trustpilot score this low really isn't a good advert. If I'd checked Trustpilot first I certainly wouldn't even have placed an order.
Finally, looking back through past reviews I wonder why Columbia Sportswear never respond to reviews - most companies will it they feel the review is unfair or unreasonable.

Absolutely poor customer services. Not helpful at all with an arrogant attitude. Avoid it.