Come to Paris Reviews 

9,708
TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

So far so good! I’ve ordered two tickets for moulin rouge‘s dinner & show end of april, which was done efficiently and in no time. Let‘s see if they‘ve done their job well and we‘ll have good seats!

Rated 5 out of 5 stars

Unfortunately the river flooded whilst we were in Paris so riverboats tours were cancelled. Apart from that the booking was easy, directions were clear and team very helpful. Hoping to get the ticket... See more

Rated 5 out of 5 stars

We visited Chateaux Pierrefonds and it was truly stunning! We were there early so had the place to ourselves for about the first hour which made it all the more special! Parking, booking online ticket... See more

Rated 1 out of 5 stars

AVOID! The Costumer service line was terrible. We arrived at the area 25 mins early. Could not find area per map. Called number provided and no one picked up!!! 25 mins before departure. Now cos... See more

Company replied

Company details

  1. Entertainment agency

About Come to Paris

Information provided by various external sources

Come to Paris vous propose le plus grand choix d'activités à Paris : cabarets, croisières sur la Seine, visite de monuments et musées... Réservez en ligne et n'hésitez pas à nous contacter pour toute demande.
Leader in the online touristic activities in Paris, Come to Paris offers a whole range of activities to discover the beauty of Paris without any booking fees. Cabaret shows, dinner cruises on the Seine, guided tours, airport transfers, restaurants… Book your trip to Paris and share a time of celebration in one of the world's most amazing city.

Contact info

3.7

Average

TrustScore 3.5 out of 5

10k reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(9,708)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid this company!!

Avoid buying anything from this company at all cost. Bought skip the line tickets. When we arrived the queue was over 50 meters long and we were told we had to join the queue. We weren't able to do this activity in the time we had allocated to it as we would have spent all of it in the queue. Company refused to refund us even though we were mis-sold. Companies such as these should not be allowed to operate.

3 May 2022
Unprompted review
Come to Paris logo

Reply from Come to Paris

Dear sir or madam, would you be so kind to send us your reference number in order to see what went wrong with your experience ? Without an identification, it is quite hard for us to help you. Please send us an email to info@cometoparis.com to the attention of Jean Degiron, Deputy CEO of Come to Paris.

Best Regards,
Jean Degiron

Rated 1 out of 5 stars

Horrendous experience

Poorly signposted, difficult to find, location instructions were conflicting. Make sure you find the venue plenty of time in advance, they won’t wait more than 10 seconds for you even though you have tickets booked. Lost out on 140 euros, had the option to go the next day for an additional 40 euros. Absolute joke and shocking customer service. No one available to fix the problem. We wanted to celebrate our engagement but instead lost a lot of money for nothing and left us really sad and frustrated.

16 February 2022
Unprompted review
Rated 1 out of 5 stars

I do not recommend

I do not recommend! I bought dinners on Senna River Cruise but due to bad weather the cruise was cancelled. I requested a refund of the amount paid but so far I have not been answered. Terrible experience!

25 January 2022
Unprompted review
Come to Paris logo

Reply from Come to Paris

Prezada cliente,

Eu pessoalmente fiz o seu reembolso agora mesmo. Eu peço desculpas pela demora, é que nos enfrentamos ondas e ondas de reembolsos devido à COVID e agora ao fato de que o nivel do rio Sena este acima do normal.

Permaneço ao seu dispor para maiores informações,

Att,
Jean Degiron
Diretor Geral da Come to Paris

Rated 1 out of 5 stars

No refund for Covid cancelled show. Communication stopped after request for refund.

We were in Paris during this past Christmas week. We purchased Moulin Rouge tickets for Christmas Day 2021 through Come To Paris on October 28. We received notification from Come to Paris on December 23 that the show had been cancelled and we were given options to rebook, credit, or a refund. The latter was our only option as we would not be returning to Paris. We requested a refund from Come to Paris on December 25. They replied on December 25 and attempted to sell us a credit, to which replied on December 25 that a refund of 314€ was the only option. Since then there has been no reply. We wrote once again on January 3 asking when the refund would be processed, and again have receive no reply or refund to our bank account. It has been two weeks since our request for a refund without any action.

9 January 2022
Unprompted review
Come to Paris logo

Reply from Come to Paris

Dear Customer, That is trully unfortunate because the right thing to do is to do the refund if credit is not an option for you. Unfortunately I can't find you with 921941 reference number. Would you be so kind to state the name under which you made the booking ?

I will do the refund imediatly,

Best regards,
Jean Degiron, Deputy CEO of Come to Paris

Rated 1 out of 5 stars

Waist of time

Looking on the site for 2 days for activities for New years eve....they all of a sudden 403 forbidden on every internet service I can get my hand on.... ridiculous

31 December 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Drama. They don’t take their own policy serious. This company is the worst and most unprofessional one. Pure scam.

27 December 2021
Unprompted review
Come to Paris logo

Reply from Come to Paris

Hello,

You are trying to ruin the reputation of a company that for 20 years has been trying to satisfy its customers in the best possible way, respecting the rules and its terms and conditions. You have purchased a ticket for a non-cancellable, non-refundable booking for December 31st. You explain that our conditions of sale allow you to request cancellation, which is not the case. You invoke travel bans from your country which do not exist because the inhabitants of the Netherlands do not suffer from restrictions on entering France and can therefore come and enjoy their stays. Finally, I would add that the French government has not taken any restrictions for New Year and that all the evenings that we offer on our site will indeed take place.
As you invoke the terms of sale, I don't understand why you say we are a scam when they apply to you,

Best regards,
Jean Degiron, Deputy CEO of Come to Paris

Rated 4 out of 5 stars

Good service!

We arrived at 20u10 and it was said it started at 20. So we were late... but it was 20.45. But great service and quick response.

20 March 2020
Unprompted review
Rated 3 out of 5 stars

Good time but could be improved

We had a good time but there were a few things that could be improved on. The food was OK but not the quality that I expected. The seating was quite cramped. The music list could be more of a restaurant style playlist. Finally, the embankment locations was changed hours before the set time, which couldn't be helped but it would be nice to be offered a complimentary glass of wine for having to change everyone's plans and catch public transport out of Paris.

The drinks were nice and the service was good. Ride was smooth as well.

13 March 2020
Unprompted review
Rated 5 out of 5 stars

Working with Come To Paris for group bookings

Working with Come To Paris for group bookings to arrange city tours, private guides, airport transfers, etc. has been wonderful. They are prompt, professional and services booked have been highly satisfactory.

22 February 2020
Unprompted review
Rated 5 out of 5 stars

The best service

The best service. I chose the wrong date in my ticket and Come to Paris team change it for correct one. Thank you very much!

21 February 2020
Unprompted review
Rated 4 out of 5 stars

Visiting Musée d'Orsay and Bateaux-Mouches

We have visited Musée d'Orsay and Bateaux-Mouches tour
In Musée d'Orsay you will find a great masterpieces the will esstonish you, the museum is not that big so you can enjoy it, very recomended

The Bateaux-Mouches was very nice, the sound on the boat is not so good and in part of the time you will missed explanations, maybe it better to take more private and quiet tour on the siean.

4 February 2020
Unprompted review

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