Com Hem Reviews 

Worst internet 🛜 ever..!

It goes down often and the internet is really unstable and we live in the middle of Helsingborg Kadettgatan..

Worst ISP you would ever have. I wasn’t able to use internet connection for 24 hours in last 2 days, I called “technical” customer service line but apparently the only support from them is only saying “Sorry, we don’t know”. But i like the technique of the speaker. It was another time wasting. If you have another ISP option, choose others without hesitation

They don't tell you about hidden costs.. scammers.. customer support is complete garbage experience..

If you have a possibility to choose a different internet provider - do it without a doubt.

Very bad internet and very expensive the took advantage of people who there only option is comhem

They abuse people and lie over the phone, ending up paying for services I don't want

Worst internet provider I've ever dealt with so far. Internet is not working since last 20 days and no one ready to fix issue. Too bad service 😞

The binding contract was the worst thing I did, if you need to move or anything, you will need to pay the remaining amount.
Internet showed problems many times, they tried to sell things I did not need such as routers and customer service is the worst I have seen. It was 1 hour and half to talk with a person, that transferred me to another department, so approx. 1 hour and a half again. And it was still not the correct department, so in the end it was more than 3 hours in the phone and talked with 4 people. Finally the last person I talked could not help me and said that I need to pay the full amount because of the binding contract and that I could not cancel it.

Amazingly awful ISP. Charged me twice the market rate for years but as soon as I cancelled the subscription they offered me a fair deal. The attitude of their support is awful and can't or won't help when simple stuff is not working. The just don't care.

Worst internet provider I've ever dealt with so far. Internet is constantly going down, even for several days and ComHem's support does not seem to care, takes their time to process reports and answers quite rudely when you call them. No compensation, no help. The only thing that works with ComHem is them pulling the money from the bank account! Stay away.

It is absolutely the worst connection I have ever had. It happens a lot to disconnect even for hours. I can’t trust it to have a connection continuously for meetings so I have to use another connection, and when I wanted to cancel it they say you can not do that since your contract is for one year!!!! So I’m paying for not being connected !!!

Breaks down constantly, daily, and I kid you not on the clock! Next to every day around 20p.m. And in the mornings around 09a.m. and sometimes random too. I next to always have to restart the router.

Called customer service multiple times, after queues of 40+ people they helped but the help only worked for about few days.

When people say don't take it, they are absolutely right. ComHem is literally garbage.

I received a router by mail that according by costumer service belongs to someone else, even though it was my name on package and it was brand new. So I had no internet because according by them I should have another router. Hard to find worse costumer service.

I want you to think about what Im writing now.
1. This is a company that take 400 sek for internet when they connect it. I know people in the business of networking. This is literally a made up fee.
2. The call center is open to 19.00 for buying their products but if you want to cancel, that "department" closes at 16:00, well before people get home from work. For the life of me, I can't think of one simple, albeit idiotic reason they could give to that except "We want people to miss the time to cancel their contract". And the line was 80 people last time while buying products answered immideately.
3. Price is double the amount to others and some people who don't have fiber at home is forced to get it because it has monopoly on a specific connection to the house.
4. Internet at least, always has connection interruptions and never EVER reaches the promised speed.
5. All of Swedens companies has left the american capitalistic "sign a contract and get forced to use us for a whole year" idea and the 1 month cancel time and fee. Comhem still has it.

These small fees for missing and this and that might seem small things but all of Sweden is somewhat forced to first consider this company. Imagine 10000 people paying 400 for the "starting fee" Thats 4 million.

In Sweden, especially when it comes to internet, NEVER get this company. 20 more alternatives, reliable and cheap from Fiber for example.

Internet breaks down on a regular basis

Recently it breaks down about one to three times a month for about a day at the time. We do not get any information about the outages not when it start or when it is resolved. It takes about an hour to get through to the support and no compensation is given for the outage.

Unfortunately the service does not meet what I am paying for. Really disappointing.

They advertised with unlimited internet for 100kr a month. Not only does it not work, but the bill i got was 170kr. Apparently a piece of paper costs 45kr. And now when i want to cancel my subscription, for some reason I can’t do it online? Oh i know why because when i try to call them it says that they are too busy to talk and i will have to call another day.
Absolutely outrageous

When I first joined they offered me a deal of 99kr per month for broadband which would go up to 199kr. I was ok with this.... however, it jumped up to 399kr! Then 429kr! And then they had the audacity to call me up and ask if I want to pay a further 200kr per month for some TV upgrade and suggest me to leave netflix for their 'better' service and save me money....

I explained my unhappy experience about the price increase and she told me no worries I understand you can call the customer service and they could get it down to 200kr per month for you. I suddenly change from a 12 month contract at a time to per month so I could go back to 12month.

I called in and there were 59 people in the queue before me.... so I waited to the morning the next day and there were 20... the waiting line is super annoying 'Tack för att du väntar' every 4 seconds.... then a woman answered saying she couldn't do anything and that she could put me through to someone else.

So I get placed in another queue .....after waiting I get another person and I have top re-explain my story all over again and replies with 'I am the termination department' and that he couldn't do anything for me here.... I said there must be a mistake as she said she would put me to someone who would help and then he looked through some offers and said nope nothing we have on at the moment. I said I am not looking for an offer, I do not accept that you jumped up 3 times on my price, 2 of them without informing me and that I was told I could get 200kr. He said no.... once I said fine then I guess my only option is termination... he suddenly found an option that I not only have to bind myself for 12 months contract but also reduce my speed for 249kr.... It is starting to sound like they are pulling out deals from their x#!x&. I think it would have been fair to give me 200kr like they said on the phone (back to what I signed up for with 12 months).

Wow....I am shocked to see how many people have also had terrible experiences. If there is anything positive about this is that there is a community now of people who do not like this company....

From 1-10 I give to ComHem 1. You know why? Because there is no less than 1.

Absolut scum,what in the world is Manuel openings avgift? Comhem used to take 279 from my account every month and now boom 250kr more additional fees for what! Its like i have no choice huh,thats what you are betting on! well think again mudafuckas. changing to A3 and reporting you guys to the police until you define manuell openings avgift.