Commerzbank Ag Reviews 

Someone in the bank has set my account to be a business account instead of a private account which is their mistake, so I need to get that changed.

The staff in the banks branch can’t help me they told me I can get help on the app, but the app doesn’t work on my phone.

They gave me a phone number, but the automated bot doesn’t understand anything and I can’t get through to a human on the phone. I’m currently sat next to my phone, it’s been on hold for 22 minutes and still no humans have answered just an automated bot who doesn’t understand anything.

Terrible banking systems in 2024. There is absolutely no point working with them. Frees are extreme; customer support is rude, especially if you don't know German. As a salary holder at a bank, I've often found myself in terrible conditions thanks to Commerzbank. I can't take my money on time; I can not even send money on the weekends; there is no English customer support; it is a super slow and old-age app, and Phototan is everywhere. I mean, why the heck should I have to use another app login? Everything is a pain in this bank. I can not even close my account because they are even slower if you want to close. They give you a card that you can't shop online; they give you another card that you need to dream about using in anywhere. I've never seen any worse banking systems than the Commerzbank.

I have had a Depotkonto (deposit account) with them for about 3 years now; EVERY single year, I have to personally come to one of their branches and beg them to give me the Steuerbeschenigung (tax certificate). It is mandated by law that they must send the certificate out to customers for tax report purposes, but they pretend EVERY year that it got lost somewhere via post.
Then, I wanted to cancel my bank account with them via post, but they said they didn't receive anything. Okay, fine...I came in person to submit the cancelation form, and they accepted it. A week later, they sent me a post mail saying that because my bank account is linked to my depot account, they cannot cancel it. Like....what the hell??? First of all, they could have checked it during the personal consultation. Secondly, in the cancelation form, there is a section where you state which banking account should be used in place of the soon-to-be canceled account. Thirdly, now I must once again go to them in person asking to first change my clearing account and then cancel my bank account because their online banking service DO NOT work. They advertise wonderful, comfortable online services, but they secretly block you from canceling your account or changing anything; you need to go there in person for anything to work. What a juice shop.

Closed my account after 3 years of usage without any explanations. Most likely because of my nationality.
Don`t recommend them at all.

Fantastic personal customer service in Ingolstadt! The staff at the Ingolstadt branch was great with my banking needs. Every interaction has been professional, friendly, and efficient. They take the time to explain everything clearly and are always willing to help with any questions or concerns. The level of personal attention I’ve received is truly exceptional and makes banking with Commerzbank a great experience. For this reason my.5 stars

Terrible bank.
6 years ago was better than now.
The online supporters are rude. There are strange thing happening with your account and on top I asked for kontowechsel service in another bank and commerzbank terminated my account. Imagine that without even letting me know. They told me kontoservice is a termination and I said that there 2 different things) well it was funny. I do not recommend this bank + the usage of a master/visa card is 6-12 € per month

Customer service at your main branch in Munich, Promenadenplatz is insultingly poor.
The staff are very interested when large amounts of money appear on the account (two personal phone calls asking about my intentions for the cash) but when they learn that the money will be moved on, then we get an interview with one of the new, clueless advisors who is more interested in moving us on so he can disappoint his next client. L for a few daysne has the suspicion that the money is being withheld on purpose to skim a bit of interest over the weekend. (The advisor is sure that he can resolve the problem on Monday but not on Friday. There is no sound advice, there is no accountability, there is no professionalism. The older experienced advisors have been 'moved on'.

After 28 years of being a loyal customer with my salary going onto the account and later my pension, I was given notice and myxaccount was blocked in June! No reason, no cause. I was told it was their right and being a private, non government bank, they did not need to reason.
Living abroad really put me and my family in a spot. Had to borrow money to survive. After about 6 weeks, I finally got my money out....now atvthe DKB...great service. Friendly staff.
I can only say: Do not touch the Commerzbank ......worst experience ever!!! Deserve a 0...not even 1 star.

The most pain in the ass bank with 0 customer service

Closed my account without giving any reason after 6 years of using it

Unpolite bank without any respect to their customers.

Impossible to work today’s age with Commerzbank.

Digital products and support online and even personal are not working.

In my case as example I am trying to get the right activation of a Premium Card since 3 months … it is a nightmare

Absolute nightmare. On of the worst user experiences I've ever had to deal with.

My name is Gizem Sivri, and I am writing to express my deep concern and frustration regarding an ongoing issue I have been experiencing with my Commerzbank account.

As a Marie Curie fellow currently undertaking a project in the United States, I rely heavily on the services provided by Commerzbank to manage my finances. Approximately 1.5 months ago, I encountered a significant setback when my phone, which I used for Photo-TAN authentication, became inoperable. Despite my diligent efforts to regain access to my account by requesting Photo-TAN activation through various channels, including the app, phone calls, fax, and email, I have yet to receive a resolution.

In desperation, I enlisted the support of a friend in Munich to escalate my request directly to your office. However, to my dismay, there has been no tangible progress in resolving the issue. Even more perplexing is the fact that while all other correspondence, including cards and mail, routinely reaches my designated address, the Photo-TAN activation has inexplicably failed to arrive.

This protracted ordeal has left me financially stranded, as my salary is deposited into my German account, and I am unable to access funds for my essential expenses in the US. Despite numerous interactions with Commerzbank customer service representatives, a satisfactory solution remains elusive, leaving me feeling frustrated and helpless.

I kindly request urgent intervention to expedite the resolution of this matter. I implore you to review my case with the utmost urgency and provide a definitive solution to restore access to my account at the earliest convenience. Additionally, I urge Commerzbank to implement measures to prevent similar instances of customer inconvenience and ensure the prompt delivery of essential banking services.

No communication with the customer in case of problems, you get no information on questions from the telephone service or from the bank's employees. An absolute indictment of a globally active stock corporation. Thank you for the experience I was able to have with you. Never again!

I would like to give 0 star if possible

Service is really bad ever and not customer care. Such people sitting in Wiesbaden Commerzbank who laughto the customer.

Do not even think to open bank account in Commerzbank.

This is the worst Bank ever dealing its customers based on ethnicity and nationality. if they see you are a foreigner its employees behaviors will change automatically. Secondly they will close your account without any reason whenever they want. And if you ask them about the reason they will say we can't tell you the reason since they are all senseless and illogical.

Commerbank has closed our bank account with thousands of euros in it. We can never speak to someone in English we have completed all the forms necessary and they have even sent us a mail saying sorry to lose you we’ve tried hard to keep you. What absolute nonsense our mortgage company is waiting for funds so we’re paying them out of our savings elsewhere and letters have been returned by the mail not having got to the destination. Absolutely criminal! Do not use this bank they are dreadful

I would never ever deal with this bank ever again!!!! The lack of service is ridiculous!! My poor mother who is 83yrs old & is living in Australia, has an old savings account with the Weiden Commerzbank & cannot get her money! She has tried to close this account for nearly a year without any luck!!! Nobody is willing or able to help her! You never get anyone’s name so you can deal with one person!!!! She has sent all the relevant details & documents to the head office in Frankfurt by registered post many times over this period. They informed us that the account would be closed & money sent to Australia where we live (still has not happened)!!!!!!!!!! 😡😡😡😡😡🤬. We phoned again tonight at great expense due to having to use a land line. Now we were told sorry there was a problem you will get a letter in the post which will arrive in a month!!!! In the meantime we have had a letter from Magdeburg telling her they are cancelling her account 27/2/2024 just to be told by Frankfurt head office it’s not cancelled!!!!! 😡 Is this the new German efficiency 😱😱😱😡😡😡😡. Not good enough it’s like dealing with a third world country like South Africa. I expect that in a third world country & even their banking systems are more advanced!!!!!! I expect better from German banks. I think a discussion with the banking ombudsman may eventually get my mother her money😱😡😡😡. I have read some of the other reviews & find there is a pattern of terrible service with this bank!!!!

Not reliable when you need it.

I am on a holiday, and had to change my credit card limit to take the rental car. The customer support said they could not raise my limit for a few hundred euros because they need to verify my passport and I need to visit local branch. I didn’t get any information about this requirement in advance. Their inability to change my limit cost me few hundred euros due to a unnecessary rebooking.

After many years of use, I’ll be searching for a new bank.