Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a member and customer of Commsave Credit Union for over 10 years now. During that time I have saved regularly with them, borrowed money with lower interest rate repayment, and have impr... See more
Company replied
The interest rate is reasonable but not as high as some others however im happy to remain with them as I approve of the support they provide to borrowers. They have been extremely helpful whenever... See more
Company replied
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and w... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4k reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have been with Commsave for a few years…
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and website. Their loan process is pretty straightforward to and I have been able to take out a few loans when I have had unexpected expenses. Their interest rates are pretty reasonable so it makes it easier to top up on repayments.
One lovely point is their support of our charity, enabling us to purchase Christmas presents for children facing hardship.
I have referred a few people to them, I cannot recommend them enough.
5 December 2025
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you have been with ourselves for many years & that we have enabled you to save.
With straight forward loan services to help with unexpected circumstances supporting charity is at the heart of Commsave and a important part of our values.
We always aim to help our member as much as we possibly can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Absolutely stunned with the service and…
Absolutely stunned with the service and interest rates on range of loans. this company is genuinely helping a lot of Individuals in need of support personally I have gained a lot of help from commsave in my difficult times and strongly recommend each and every individual who is seeking for help and support I really proud to be a commsave member thank you all at commsave. 👍
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Ahmed,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Absolutely stunned with our customer service, The interest rates on our range of loans.
We always aim to help our member as much as we possibly can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very efficient and customer focussed…
Very efficient and customer focussed company,always seeking to help with service and well considered products
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mr Ashton,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
very efficient with customer focussed staff & company that are always seeking to help members.
Thank you again for such a lovely review.
Many thanks,
Commsave
I give commsave a 5* rating cos they…
I give commsave a 5* rating cos they have been absolutely brilliant when I’ve needed them most without them I couldn’t of solved half of my issues they are so good and I would recommend them to anyone
23 April 2026
Unprompted review
Reply from Commsave Credit Union
HI Sarah,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that you have found ourselves absolutely brilliant when you needed us the most and we are elated that we have been a good support for you.
Thank you again for such a lovely review.
Many thanks,
Commsave
Well I can’t give 5 stars because even…
Well I can’t give 5 stars because even tho I was saving with them every month religiously without fail they stil refused to give me a loan whereas clockwise didn’t hesitate . So I decided to not use Commsave again for now . But in terms of usability and customer service they are great .
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Kat,
Thank you for taking the time to leave your 4* review
We are happy that you found your recent call with Commsave to be that you have experienced great customer service, with regards to loan we sometimes have to make decisions that are fair and responsible, this doesn't mean that you cant apply for a loan in the future.
Thank you again for your review.
Many thanks,
Commsave
Great service
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Great service throughout.
Thank you again for such a lovely review.
Many thanks,
Commsave
Amazing team
Amazing team, so helpful and really understanding. Easy processes from start to finish, even with changing circumstances they’re here to help! Part of a community and always welcome.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Verity,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
An amazing team, who are so helpful and really understanding. Easy processes from start to finish, even with changing your circumstances we are always here to help
Thank you again for such a lovely review.
Many thanks,
Commsave
The Best of the Best.
Commsave Credit Union are excellent for all your saving and borrowing needs. I find them friendly , helpful, open and honest. Whether you ring, write or email you get a quick response with a qualified answer. There is no flannel or jargon just an excellent positive engaging union. I think in a Credit Union you want easy access, 2 way communication and answers to your questions. I would whole heartedly recommend Commsave Credit Union where you will feel a valued customer, your money is safe and secure and all transactions are swift and complete , giving 100% reliability and confidence .
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Andrew
Thank you for taking the time to leave your 5* review
We are happy that your recent call with Commsave to be excellent for savings and loans, helpful open and honest staff, and all queries dealt with in a friendly and professional manor. Thank you for the recommendation.
Thank you again for such a lovely review.
Many thanks,
Commsave
Always find the app easy to use and…
Always find the app easy to use and when I have had to get in touch by phone and in person found the staff welcoming, helpful and knowledgeable . Customer serveice is excellent too. Would recommend Comsave to anyone.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,
Thank you for taking the time to leave your 5* review
We are happy that your recent call with Commsave to be that you have found the app to be easy to use, with welcoming staff who are knowledgeable & excellent customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
So easy quick and simple to use
So easy quick and simple to use. Excellent service highly recommended
10 March 2026
Unprompted review
Reply from Commsave Credit Union
Hi Sean,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
So easy quick and simple to use with very Excellent service highly recommended
Thank you again for such a lovely review.
Many thanks,
Commsave
Good range of savings accounts
Good range of savings accounts, the app is user friendly and if you need to contact someone they do respond quickly, politely and professionally.
22 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Caroline,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
a great range of savings accounts, with the app that is user friendly. If you need to contact someone they respond very quickly, politely and professionally.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very easy to save and transfer money…
Very easy to save and transfer money into my bank account
22 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Jason,
Thank you for taking the time to leave your 4* review
We are happy that you found your recent call with Commsave to be Very easy to save and transfer money to your bank account.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great communication.
22 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Anamaria,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Great communication.
Thank you again for such a lovely review.
Many thanks,
Commsave
Quick service and positive response to…
Quick service and positive response to all my queries. Highly recommended
22 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Isatou,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be quick service and positive response to all your queries.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Gamuchirai,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a prompt response and we appreciate the time you have taken to leave you feedback.
Thank you again for such a lovely review.
Many thanks,
Commsave
I couldn't ask for a better fast and…
I couldn't ask for a better fast and reliable service. Thank you so much.
20 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Oyewumi,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you couldn't of asked for a better service.
Thank you again for such a lovely review.
Many thanks,
Commsave
They are excellent at communicating
They are excellent at communicating, the staff are very knowledgeable, and extremely helpful.
16 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Andrew,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be excellent at communicating with very knowledgeable staff that are extremely helpful.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Excellent response.
Thank you again for such a lovely review.
Many thanks,
Commsave
Quick response to my question
Quick response to my call and my query was addressed and resolved by the ISA team
13 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi David,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be A very quick response and all was addressed and resolved accordingly.
Thank you again for such a lovely review.
Many thanks,
Commsave
Really helpful and very informative
Really helpful and very informative
14 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Avin,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Really helpful and very informative this is what we always love to hear.
Thank you again for such a lovely review.
Many thanks,
Commsave
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