Compareairportparkings Reviews 

793
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 671 reviews, most reviewers were unhappy with their experience overall. Customers frequently faced extremely long waiting times for shuttle buses and experienced severe communication issues when trying to reach the customer support team by phone. Reviewers also strongly pointed out various unexpected additional charges and high total costs that were never clearly disclosed before completing their online reservations. Some reviewers were happy with the booking experience, noting that the website was very simple to navigate and offered competitive prices. A few consumers additionally mentioned that they were dealt with quite promptly upon arrival, making the initial part of their travel arrangements relatively smooth.

What people talk about most

Service

Clients share profound dissatisfaction regarding the service, highlighting disorganized procedures and... See more

Price

Reviewers mention negative feedback about price, expressing frustration over unexpected hidden fees and... See more

Booking process

Users describe ambiguous interactions with booking process, as reviews are sharply divided on the platform's... See more

Staff

People report negative experiences with staff, highlighting widespread unprofessionalism and rudeness from... See more

Customer service

Customers reported widespread dissatisfaction with customer service, highlighting that phone calls were... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This comes across as a rag tag operation. Not worth unless the price difference between taking a cab or other parking is more than £100. Especially if you are liable for ULEZ. Cars are moved multiple... See more

Rated 2 out of 5 stars

Thought I was booking a park and ride service at the airport and ended up with a booking at the airport tavern that I didn’t want to park at and even if I had of wanted to it was cheaper to book direc... See more

Rated 3 out of 5 stars

I looked at the booking terms and conditions and reviews. Whilst everything looked okay and I specifically looked for costs to drop off and pick up at the terminal, in the quotes and when booking no m... See more

Rated 3 out of 5 stars

Fine for drop off however you have to pay an additional £17 on top for the total for drop off and return in the airport. Also have to wait a substantial time for collection in a short stay car pack... See more


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2.0

Poor

TrustScore 2 out of 5

793 reviews

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No history of asking for reviews

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2.0

All reviews

(793)

686 reviews in the last 12 months

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Rated 1 out of 5 stars

Asking for £20 amendment fee

If anyone has gone for this company and want to amend their times/dates go to to your chosen airport car park directly rather than through this company. They charge you an amendment fee for literally no reason but if you go through the airport parking directly they do not charge you.

21 September 2026
Unprompted review
Rated 1 out of 5 stars

Worst car parking booking I’ve ever…

Worst car parking booking I’ve ever had. Company was a joke, and I should have been cautious of the cheap deal. Site we arrived at is ramshackle and they dropped us off at the wrong terminal and demanded we took the shuttle as there was traffic - driver was appallingly rude. Car was dirty on return, waited ages to be collected and they didn’t know where our car was on site, despite us having the key. Found it wedged into a muddy area at the side of a barn down a dirt track. AVOID THIS COMPANY AT ALL COSTS. The fact this site sells their services also questions your ethics and professionalism. If I could have given zero stars, I would have.

19 September 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE! Dreadful experience from start to finish, email said to go to orange car park and we should of gone to green, got stuck at the gate that wouldn’t let us in and couldn’t reverse out as enormous queue behind us. Ended up another person in queue gave their number plate to let us in car park to then drive out and go to green park. On return called at 15:22 to be told car would be with us in 45 mins, after several phone calls the car finally arrived at 16:53. We then couldn’t get out of the car park with the ticket they gave us and it took 2 hours of trying to sort it out with company and having to pay £25 to eventually get out of car park. What we thought was going to cost us £72 for the week ended up costing £113 with levy charges and many hours wasted trying to get home. Will never use them again and strongly advise you not to!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Speedy service

We arrived and were dealt with promptly which was helpful as we were running late for our flight . The shuttle bus left with 10 mins of us arriving and got us their in time for our flight

18 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service - avoid.

Terrible service.

Drop off was meant to be in the orange car park outside the terminal but when I rang ahead they said green car park (it would have been cheaper to just park directly here).

On pickup, had to wait 50 minutes for the car to be delivered back to me.

That was the good service - my parents who we were travelling with had to wait over 3 hours to get their car/get the ticket sorted to leave the car park.

Avoid at all costs

19 September 2026
Unprompted review
Rated 1 out of 5 stars

Scam: Sapphire Parking Gatwick

I went with Sapphire Parking Gatwick through the site Compare Airport Parking. I was left stranded without someone to pick up said “within 10-15 minutes” when trying to call multiple times to their number, with no response and eventually turned off! (Screen recording proof).

Will be requesting full refund and compensation.

18 September 2026
Unprompted review
Rated 1 out of 5 stars

We pre booked parking at Luton Airport…

We pre booked parking at Luton Airport and as instructed we called the number provided on our return but the staff refused to bring the car back.
They gave us 1000 excuses why not, such as we locked your keys inside or we locked the key in the office etc. After 2 hours of trying to get to the bottom of the story, they gave us a lift to our car and we managed to take it.
Worst experience ever, it lasted 2 hours of my life at 1am to deal with a bunch of idiots.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

The process was superb!

The process was really easy, no confusion, easy format and plenty of details were provided. One of the best value prices around and shows a clear comparison between options!

17 September 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS. DAMAGED MY CAR. REFUSING TO ANSWER MY CALLS OR EMAILS. REPORTED TO TRADING STANDARDS.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Booked our parking

Booked our parking, when I arrived to drop the car off it was no more than a ruined yard, I had transfer £20 to someone called imran for the levy fee, not sure what that extra charge was! Whilst on holiday, police had seized my car along with 700 other cars because it was run illegally! It took 4 hours on my return for the police to find my cars location which was 5 miles from where I dropped it off!

29 August 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID AVOID AVOID!!!!!!!!

AVOID AVOID AVOID AVOID AVOID!!!!!!!!! AVOID FOR ANY PRICE!!!!!! I'm not going to write another review. All you need to know, already has been written below in earlier reviews. Please, for your own good, DON'T use them to park your car at Bristol airport. I mean it - PLEASE DON'T!!!

16 September 2026
Unprompted review
Rated 2 out of 5 stars

Took ages to answer the phone when were…

Took ages to answer the phone when were due to drop off car and again when we needed picking up from airport... track to the storage/drop off area , is it very rough stone track .... stay away and find somewhere else... also 15 mins away from airport, plus hidden charge of £8.50 each on arrival to drop car off

16 September 2026
Unprompted review

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