Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
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Review summary
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It was easy to order online to get the rollator or for my 91 year old father.Delivery was very quick arrived within two days.My dad is very happy with it as the handles are high enough for him to wal... See more
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I'm very pleased with this over bed table from the speed and helpfulness of the delivery driver to The quality of the product. an ease to assemble, every bit as good as the ones you find in a hospital... See more
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Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day. Friendly and helpful response on phone. Email... See more
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Company details
- #57 of 71 best companies in Mobility equipment supplier
- #29 of 35 best companies in Disability equipment supplier
- #24 of 28 best companies in Hospital equipment and supplies store
- #46 of 69 best companies in Wellness centre
- #12 of 14 best companies in Wheelchair Shop
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Excellent; highly recommended
Excellent. Everything needed was easy to find and sorted at a simple click of a button; and all delivered next day.
13 April 2026
Reply from Complete Care Shop
Good afternoon, Dan,
Thank you so much for your wonderful review.
We are happy to hear that you found everything you needed with ease and that your order arrived so quickly. Thank you for your positive feedback; we appreciate it.
We truly appreciate your 5 star rating and your recommendation on Trustpilot — it means a lot to our team. If you need any further support, we’re always happy to help.
Kind regards
Judi
Customer Experience Adviser
Perfect as always
17 April 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your lovely review.
We are pleased to learn that, once again, you have found the Complete Care Shop to be perfect.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Driver Very professional & friendly
Driver Very professional & friendly, I would recommend to family & friends 👍
24 April 2026
Reply from Complete Care Shop
Good afternoon, Norma,
Thank you for your review.
We are happy to hear that the driver's professionalism and friendliness stood out. Thank you for recommending our services to your family and friends.
Kind regards
Judi
Customer Experience Adviser
Found everything i needed and found the…
Found everything i needed and found the website helpful items very easy to.order and reasonably priced.
24 April 2026
Reply from Complete Care Shop
Good afternoon, Jannette,
Thank you for your lovely review.
We are so pleased to hear that you found everything that you needed and that you found the website to be very easy to order from. It is great to know that you have found the products reasonably priced.
Thank you again for your feedback — it really means a lot. If you need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Ordered easily .was kept informed of…
Ordered easily .was kept informed of order status and it was delivered quickly
24 April 2026
Reply from Complete Care Shop
Good afternoon, Morag,
We appreciate you taking the time to leave us this wonderful feedback.
We are happy to hear that you found our ordering process straightforward and our delivery prompt.
Thank you again for your feedback — it really means a lot. If you need anything else, we’re always here to help.
Kind regards
Judi
Customer Experience Adviser
Excellent product,especially for those…
Excellent product,especially for those of us who are getting on in life.Very reasonably priced,as I’ve seen the same at a more expensive price.
From ordering,to delivery,excellent customer service,good communication.
24 April 2026
Reply from Complete Care Shop
Good afternoon, Michael,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you are so pleased with the product and found it to be excellent value for money. It is especially rewarding to know that it has been helpful and well suited to your needs.
We also greatly appreciate your kind comments regarding our customer service, communication, and delivery process. Providing a smooth and supportive experience from start to finish is very important to us.
Thank you again for your recommendation, and we look forward to assisting you in the future.
Kind regards
Judi
Customer Experience Adviser
quick delivery,items look well…
quick delivery,items look well made,will prove it when used.found local store 5 miles or so from us so will use for further purchases .
24 April 2026
Reply from Complete Care Shop
Good afternoon, James,
Thank you for your lovely feedback
We are happy to hear that your delivery was quick and the items appear well-made. We appreciate you choosing us and are glad you found our sister company's store , CareCo, nearby for future purchases.
Thank you again for your feedback.
Kind regards
Judi
Excellent service from this company
Excellent service from this company. My pressure cushion was delivered very quickly and I'm delighted with it. It's a much better quality than the one I received from my local Health Service. Well worth the money.
24 April 2026
Reply from Complete Care Shop
Good afternoon, Shirley,
We appreciate your positive feedback.
We are happy to hear the pressure cushion was delivered quickly and that you're delighted with its quality. We are glad it was worth the money.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
The item was purchased for a friend ……
The item was purchased for a friend … think it’s fine
23 April 2026
Reply from Complete Care Shop
Good afternoon, Geoffrey,
We appreciate you sharing your feedback.
We are happy to hear that the item seems suitable for your friend, and we thank you for your purchase.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Madeleine,
Thank you for your lovely review,
We are so pleased to hear that you are very happy with the toilet seat and that you have found it to be sturdy.
Thank you again for your recommendation, and we look forward to assisting you in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Richard,
Thank you for your feedback.
We are happy to hear that you found our service efficient and helpful. We appreciate you taking the time to share your positive experience with us.
Please do not hesitate to contact us if we can be of any help in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon Catherine,
Thank you for your feedback.
We are pleased to hear that the product you received was as described, delivered promptly and was good quality. Providing a smooth and supportive experience from start to finish is very important to us.
We appreciate your support and hope to help you again soon.
Kind regards
Judi
Customer Experience Adviser
Damaged …
Item arrived not fit for purpose,didn't work properly,damaged in my opinion.
Update on review,customer service is excellent and refund promptly given,can't fault the service provided 5⭐
23 April 2026
Reply from Complete Care Shop
Good morning, Richard,
Thank you for taking the time to share your feedback.
We are sorry to hear that the product you ordered did not meet your expectations, that it is not working as intended, and that you believe it may be damaged.
I attempted to contact you by phone this morning to discuss your concerns. As I was unable to reach you, I have sent an email requesting images that highlight the issues you have described. I hope that, once we receive your response, we will be able to work together to bring this matter to a satisfactory resolution
Our customer service team is keen to assist and will do everything possible to resolve this issue once we receive the requested information.
Kind regards
Judi
Customer Experience Adviser
Good afternoon, Richard,
It was a pleasure to speak to you this morning, after viewing an image of the item you received.
I trust that the resolution offered was acceptable to you.
Thank you again for your review, and please do not hesitate to contact us if we can be of any help in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Tina,
Thank you for your feedback.
We are happy to hear that you have received a great product and that the service you received was good.
Thank you again for your review, and please do not hesitate to contact us if we can be of any help in the future.
Kind regards
Judi
Customer Experience Adviser
Value for money and quick delivery.
22 April 2026
Reply from Complete Care Shop
Good afternoon, John,
Thank you for your positive feedback; we truly appreciate it.
We are delighted to hear that you have found the item that you ordered good value. We are also pleased to learn that the delivery was quick. Providing a smooth and supportive experience from start to finish is very important to us.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good Afternoon,
Thank you for the feedback on our Service which is always appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
chap was helpful explained the sizes…
chap was helpful explained the sizes and asked what previous experiences id had and explained your
different strollers.
was helpful about other products.
regards. T. Turner.
8 April 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for leaving lovely feedback regarding our Customer Service which is always appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
I am amazed at the speed of delivery
I am amazed at the speed of delivery - less than 24 hours, and that was without paying the charge for one day delivery. Well done. Delighted.
23 April 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your kind comments regarding our delivery service which is always appreciated.
We always aim to deliver our products within a good time scale.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Adjustable table
Delivered on time. As advertised.
Easy to navigate website and purchasing procedure.
22 April 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your review on your purchase and kind comments regarding the website which is very much appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Reply from Complete Care Shop
Good Afternoon,
Thank you for your review.
We are pleased to hear that you have been happy with the delivery service and that the product was just what you needed.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
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