Compumail Reviews 38,296

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I bought BenQ GV50 projector from here. The delivery is about 1 week, which is OK, comparing to other suppliers like Amazon. The product is perfect and well packed! The price is the best among all sea... See more

Rated 5 out of 5 stars

Do right by me & I'll return the favor. While I'd love to pimp their website with details & photos akin to Proshop or Computersalg (the other 2 of my 3 favorite stores, alongside Compumail) a... See more

Rated 5 out of 5 stars

I used to have bad things to say about them, but now my opinion has changed, especially after calling customer support. They explained everything, responded quickly, and had the best prices. I plan to... See more

Rated 1 out of 5 stars

Please do not waste your time by using this website to buy anything! I have had an extremely frustrating experience trying to get the things i paid for. They just dont send the products you orde... See more

Company replied

Company details

  1. Computer Shop
  2. Computer & Accessories store
  3. Electronics store
  4. Toner cartridge supplier

About Compumail

Written by the company

Compumail - stort udvalg, billige priser og hurtig levering
Danmarks bedste leverandør af IT- og elektronikprodukter. Bredt udvalg af produkter med mere end 10.000 forskellige varer på lager - alle til billige priser

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

38k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They cancel good deal orders

Don't buy from this site if you found something cheaper than on other sites. They will 100% cancel the order, because the price was too low.(Even if it was slightly lower than recommended item price.) They just posts advertisments on Pricerunner with the product on good deal price to attract attention then cancel the orders and raise the product to unreal prices. Also poor customer service,that don't even answer the questions and just write that the order is cancelled. If you think that you found an good deal here , just ignore it , is not worth the waiting time just to get a cancellation message or to miss an discount on another sites.

5 January 2026
Unprompted review
Compumail logo

Reply from Compumail

Hello Dorin

We’re sorry to read about your experience and would like to clarify the situation.

In rare cases, an order may be cancelled if a product cannot be obtained at the stated price at the time of ordering, for example due to supplier issues or pricing errors.

This is not done to attract attention, but is the result of automatic price and stock updates from our suppliers.

We understand that a cancellation without further dialogue can be frustrating, but also hope for your understanding, that occasional errors can occur in a product range of our size.

Kind regards
Compumail.dk

Rated 1 out of 5 stars

Scam

I wanted to buy a pair of Huawei pro 4 headphones, but on Google before opening the page it says it costs 1045 DKK and after opening the page it costs 1606 DKK. Such stores should be closed permanently and the owners put in prison...

21 December 2025
Unprompted review
Compumail logo

Reply from Compumail

Hi Calin

We’re sorry if the price shown in Google looked misleading.

Google can sometimes display an older or cached price, while the price on our website is updated continuously and may change based on purchase price and stock status.

The valid price is always the one shown on the product page and at checkout when the purchase is completed.

Kind regards
Compumail.dk

Rated 1 out of 5 stars

Extremely poor experience with…

Extremely poor experience with Compumail.

I placed an order for two headphones and received an order confirmation. Shortly after, I was asked to call and confirm the order, which I did.

Despite confirming the order by phone, it was cancelled just a few minutes later without my consent. When I contacted customer service again, I was informed that the cancellation was caused by an internal system issue and that I should place a new order.

When I attempted to reorder the same two items, the price had increased by 97 DKK per item, meaning 192 DKK more in total.

As a result, I was expected to pay a higher price due to an internal issue on the company’s side. Based on this experience, I cannot recommend Compumail.

18 December 2025
Unprompted review
Compumail logo

Reply from Compumail

Hi Jefim

We are sorry that the process resulted in a poor experience.

The order was cancelled because it could not be sufficiently validated during the first phone call.

When you contacted us again, we explained that you were welcome to place a new order and that the price could be manually adjusted afterward if it had increased.

It is clear that this part was not understood as intended. Had the new order been placed, we would of course have adjusted the price afterwards.

You are welcome to contact us at salg@compumail.dk if you would like us to look further into the matter.

Kind regards
Compumail.dk

Rated 1 out of 5 stars

Poor quality control and customer service

Ordered an expensive cutlery set as a gift. It arrived damaged straight from the warehouse – torn film and crushed corners on the original box. Customer service refused a free return, claiming the cutlery itself is fine. Completely unacceptable and not fit for gifting. Terrible service and poor quality control.

11 December 2025
Unprompted review
Compumail logo

Reply from Compumail

Hello Karina

We are sorry that the item did not appear as expected upon delivery.

The original packaging is designed to protect the product during transport, and minor dents to the box or loosened protective film do not affect the condition of the product itself.

Based on the provided documentation, the cutlery set is assessed to be unused and undamaged. We do understand, however, that the appearance of the packaging can be important when the item is intended as a gift.

Please note that the corners were not crushed, but that one corner was slightly bent, which also corresponds with how this was described in your email to us.

If the product does not meet your expectations, you are of course welcome to make use of your right of withdrawal.

Kind regards
Compumail.dk

Rated 2 out of 5 stars

Bad supply chain

Ordered a TV on black Friday with a good discount, now they can't deliver it and have cancelled my order. They said their supplier wasn't able to deliver it to them, but it sucks for me the customer who now has missed the black Friday sales because of Compumail's bad supply chain.

10 December 2025
Unprompted review
Compumail logo

Reply from Compumail

Hej Victor

Vi beklager, at din bestilling måtte annulleres efter Black Friday.

Vi forstår godt frustrationen, når en vare købes til en god pris, og leverandøren efterfølgende ikke kan levere som forventet.

Det er desværre det, der skete i dette tilfælde, og vi er kede af, at det gik ud over din bestilling i denne omgang.

Med venlig hilsen
Compumail.dk

Rated 5 out of 5 stars

Super fast service

Super fast service: ordered products in the afternoon and got them packed and sent in the evening of the same day.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst Customer Service I’ve Ever Experienced

I am extremely disappointed with Compumail.
My order was suddenly canceled without any proper explanation. When I called customer support, I was told that I had to place the order again — but the money was already reserved on my bank account. Now I have to wait up to 7 days for the refund.

Because of this, my wife will not get her iPad this Black Friday.
This is completely unacceptable. Terrible service, zero responsibility, and very poor organization.

I will never buy from Compumail again, and I strongly advise others to avoid this company.

28 November 2025
Unprompted review
Compumail logo

Reply from Compumail

Hello,

We apologize for the experience you've had. Your order was canceled because the provided delivery address is a refugee center, and unfortunately, we cannot ship to addresses where receipt and identification cannot be ensured. This is a standard security procedure designed to protect both the customer and us as the retailer.

The amount is only reserved by the bank and is not charged by us. The reservation will be automatically canceled after a few days, depending on the bank.

We are sorry for the inconvenience.

Best regards
Compumail

Rated 5 out of 5 stars

Very good prices and service

A broad range of products and at very competitive prices. Fast delivery and good information through out the whole process from placing to order to receiving it.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazingly fast

Amazingly fast, ordered on Thursday evening and delivered on Friday ! My son was super happy, and could install the motherboard in his computer without any delay.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. I just bought an Espresso machine DeLonghi and I am satisfied with the purchase and super impressed by NEXT DAY delivery. Wow!!!

6 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look