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Concorde Blinds, Curtains, Shutters, Awnings Reviews 

724
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for providing helpful advice, guiding choices, and completing clean, tidy installations without leaving any mess behind. Consumers also love the wide selection of quality products available, noting that everything is carefully measured, beautifully crafted, and built to last for many years of daily use. Some reviewers were not happy with occasional mistakes encountered during the initial ordering and delivery phase. A few customers mentioned receiving the wrong item size initially, along with minor issues regarding order accuracy and specific fitting details that required subsequent adjustments.

What people talk about most

Service

Clients share profound satisfaction with the service, frequently highlighting the prompt, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally... See more

Product

Consumers express great satisfaction with the product, highlighting the fantastic end results, wonderful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the blinds and shutters look... See more

Order

Customers had great satisfaction with their order, highlighting that everything from placing the request to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam was helpful when he visited, understanding our requirements, rather than pushing other types available. The blinds were manufactured within the agreed timescale and fitted at a time that suited u... See more

Company replied

Rated 5 out of 5 stars

Five star service from start to finish . Everyone I was in contact with was helpful , professional and easy to work with and the process was explained clearly . I ordered three blinds and was given a... See more

Company replied

Rated 5 out of 5 stars

Ease of doing business. Very professional and timely. The survey and measurements were done on time as scheduled. The blinds were delivered and installed as promised on the due date. No delays. Clean... See more

Company replied

Rated 5 out of 5 stars

This is the third time I’m using Concorde blinds. They are responsive, polite and professional. We’ve always been pleased with the quality of their Roman blinds and Venetian blinds. Being a repeat cus... See more

Company replied


Company details

  1. #6 of 53 best companies in Blinds shop
  2. #2 of 18 best companies in Awning supplier
  3. #4 of 29 best companies in Curtain Shop
  4. #2 of 24 best companies in Curtain Maker and Retailer
  5. #4 of 38 best companies in Window treatment store

Written by the company

Concorde Blinds, Curtains & Shutters is a local, family-run specialist in made-to-measure window furnishings, with over 50 years of experience helping customers find the right solution for their homes. From our showroom in Kempston, Bedford, we offer a huge choice of blinds, shutters, curtains, awnings, fly screens and motorised solutions, with styles and options to suit every home and budget. We proudly serve customers throughout Bedfordshire and surrounding areas, including Milton Keynes, Luton, Biggleswade, Hitchin, St Albans, Harpenden, St Neots, Rushden and Northampton. We also travel further afield, so please get in touch if you're unsure whether we cover your area. What matters most to us is making the whole process straightforward and enjoyable. Our experienced team will take the time to understand what you're looking for, offer honest, knowledgeable advice and help you make the right choice – without any pressure or hard sell. From your initial enquiry and survey through to the final installation, everything is handled by our own dedicated team. Our skilled fitters take pride in their work, treating your home with care and ensuring everything is fitted properly, cleanly and professionally. Quality products, expert advice and friendly, dependable service – that's what we've built our reputation on, and why so many of our customers choose Concorde again and recommend us to others.


Contact info

4.9

Excellent

TrustScore 5 out of 5

724 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(724)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

Brilliant lady who is first point of call . Very organised and efficient. No hard sell which I appreciated . Blinds for conservatory ceiling came quickly and fitting was easy with helpful men who moved my chairs and table as required. Paying is easy and receipts issued. What more could I ask for .

22 April 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your fantastic review. We’re so pleased to hear you had a positive experience from your first point of contact through to installation. It’s great to know everything was organised, straightforward, and completed without any pressure.

We’re also glad the fitting team looked after you and made the process as easy as possible. Your kind feedback really means a lot — thank you for choosing us!

Rated 5 out of 5 stars

Great communication throughout

Great communication throughout. Really professional customer service. The shutters are high-quality look fantastic highly recommend them to anybody.

27 April 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your great review. We’re really pleased to hear you were happy with the communication and service throughout. It’s fantastic to know you love your shutters and that they’ve made such an impact — we truly appreciate your recommendation!

Rated 5 out of 5 stars

From the home measurements to the…

From the home measurements to the fitting a++ very happy with service......

16 April 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your great review. We’re delighted to hear you’re so happy with the service from measurement through to fitting — it means a lot to us. Thanks again for choosing us!

Rated 5 out of 5 stars

I would definitely recommend Concorde…

I would definitely recommend Concorde Blinds. From the moment the blinds were measured to when they were fitted, I had brilliant service. The lady who came to measure the windows was helpful, explaining everything. The blinds were delivered sooner that mentioned and the people who came to fit them were polite, all done very quickly with no mess and they look fantastic. Thank you so much as it is not very often you find a company who gives great service, with great products, from start to finish.

15 April 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you so much for your wonderful review and recommendation. We’re delighted to hear you had such a positive experience from measuring through to installation.

It’s great to know our team kept everything clear and straightforward, and that the fitting was completed quickly and neatly. We’re especially pleased you’re happy with the finished look.

Your kind words really mean a lot to us — thank you for choosing Concorde Blinds!

Rated 5 out of 5 stars

The rep who came to measure up was…

The rep who came to measure up was friendly,and knew what she was talking about,very professional.

15 April 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your kind review. We’re really pleased to hear that Margaret made a great impression and that you found her friendly, knowledgeable, and professional. We truly appreciate your feedback and will be sure to pass it on to Margaret!

Rated 5 out of 5 stars
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your wonderful review. We’re delighted to hear everything ran smoothly from start to finish and that you found the whole team friendly and efficient throughout. It’s great to know you were happy with the range of styles and colours too. We really appreciate your continued support!

Rated 4 out of 5 stars

Overall the blinds are good, but the attention to small details would have been appreciated.

The blinds look lovely. The fitter didn't put covers/caps on the ends and we had to call to request this. The fitting looks unfinished as a result. Also, the screws the fitter used could have been better, so we will replace these ourselves.

9 April 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your feedback. We’re really pleased to hear you’re happy with how the blinds look overall.

We always prioritise using the correct fixings to ensure a safe and secure installation, as this is essential for long-term performance. Regarding the bracket covers, we apologise these were not fitted at the time — we’ll arrange to have this rectified for you as soon as possible.

In terms of the screws used, these are specifically selected to provide the most suitable and secure fixing. Once the bracket covers are in place, the screw heads will no longer be visible and the finish will look complete.

If there’s anything further we can assist with, please don’t hesitate to get in touch — we’re always happy to help.

Rated 5 out of 5 stars
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your kind review. We’re so pleased you’re happy with your blinds and found our team lovely to deal with. We really appreciate your support!

Rated 5 out of 5 stars

Quick and efficient installation

Quick and efficient installation. Happy with the new blinds.

30 March 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your review. We’re pleased to hear the installation was quick and efficient, and that you’re happy with your new blinds. We really appreciate your feedback!

Rated 5 out of 5 stars

Nice people prompt attention totally…

Nice people prompt attention totally reliable

30 March 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your kind words. We’re really pleased to hear you found our team friendly, responsive, and reliable. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Amazing service from Concorde Blinds

Amazing service from Concorde Blinds. From start to finish, we were advised on the correct blinds to go for when our initial choice wasn’t possible with our window type, ordering was super simple and communication from the team about delivery was great. Darren and Matty are brilliant at their job, fitting is perfect, no mess left at all, really nice guys who are willing to have a chat and answer questions whilst they work. Can’t thank the team at Concorde enough for our beautiful blinds and shutter!

25 March 2026
Unprompted review
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you so much for your fantastic review. We’re delighted to hear you had such a positive experience from start to finish, and that our team were able to guide you to the right solution for your windows.

It’s great to know ordering and communication went smoothly, and we’ll be sure to pass your kind comments on to Darren and Matty — they’ll really appreciate it. We’re so pleased you’re happy with the finished result. Thank you again for choosing Concorde Blinds!

Rated 5 out of 5 stars

Have used Concorde blinds in the past…

Have used Concorde blinds in the past so I knew I would get a good service with a wide selection to choose from. Both the initial appointment to pick my blinds and then installation were seamless.

12 March 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your lovely review and for choosing us again. We’re delighted to hear you returned to Concorde Blinds and that both the selection process and installation went seamlessly. Your continued support means a great deal to us. Thank you for your lovely review and for choosing us again. We’re delighted to hear you returned to Concorde Blinds and that both the selection process and installation went seamlessly. Your continued support means a great deal to us.

Rated 5 out of 5 stars

Blinds and curtains

Friendly, professional and knowledgeable staff who were determined to produce a perfect end result.

12 March 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your kind review. We’re delighted to hear you found our team friendly, professional, and knowledgeable.

Rated 5 out of 5 stars

Excellent

Arrived on time.
Polite and very quick and efficient

11 March 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your review. We’re really pleased to hear everything went smoothly, and that our team arrived on time and carried out the work in a polite, quick, and efficient manner. Your feedback is much appreciated!

Rated 5 out of 5 stars

Lovely fitters

Lovely fitters. Thoughtful as well as efficient.
People are the backbone of a business and customers will return when well served.
They remembered earlier work for me from several years’ ago. Amazing men.

9 March 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your wonderful review. We’re so pleased to hear that our fitters made such a positive impression and that their thoughtful and efficient service stood out. It’s also lovely to know you returned to us after work we carried out several years ago — that really means a lot. We truly appreciate your continued support.

Rated 5 out of 5 stars

Friendly and efficient service from the…

Friendly and efficient service from the beginining to the final installation..
Many thanks

9 March 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your kind review. We’re delighted to hear you found the service friendly and efficient from the beginning through to the final installation. Many thanks for your feedback!

Rated 5 out of 5 stars

Faultless and professional service.

Faultless and professional service.
Liam rang me half an hour to arrival and was professional and courteous. He took down the old track and installed the new one competently.
Once done he then cleaned up and left everything in a tidy manner.

2 March 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your lovely review. We’re delighted to hear you were happy with the service and that Liam kept you informed, carried out the installation professionally, and left everything clean and tidy. We really appreciate your feedback!

Rated 2 out of 5 stars

Order in correct

The order was noted incorrectly and the representative was unwilling to offer a solution.

27 February 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your feedback. We’re sorry to hear you feel disappointed with your recent order, it is never our intention.

Following our survey and quotation, the order was processed for a Wood Venetian Blind. Decorative tapes are an optional upgrade and were not included or specified within the quotation or order confirmation. The blind supplied and installed therefore matches the order that was agreed and signed off.

We always aim to ensure everything is clearly explained at survey stage and detailed on the quotation. Unfortunately, tapes cannot simply be added to an existing blind — they are part of the manufacturing process and would require a complete remake as a new order.

If you would like to discuss this further, please feel free to contact us directly and we will be happy to discuss further if required.

Rated 5 out of 5 stars

Friendly

Friendly, fair value for money, excellent quality.

18 February 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your wonderful feedback. We’re delighted to hear you found our team friendly, our products excellent quality, and good value for money. We truly appreciate your support!

Rated 5 out of 5 stars

Good reliable service

Good reliable service, professionally installed. Pleased with the result.

20 February 2026
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thank you for your kind review. We’re pleased to hear you found our service reliable and professional, and that you’re happy with the finished result. We really appreciate your feedback!

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