SAP Concur Reviews 

Have used SAP Concur through my work for 4+ years and can only say that it is the worst part of the job.
Terrible system for raising orders and terrible system for reconciliation of invoices, not helped by faceless automated responses to questions or queries, including 99% of the staff who can't read English, and therefore don't actually answer the question or query.

But past that, the expenses system is something truly woeful and more complicated than it needs to be, constantly the Bots will return expenses, missing dates/missing invoices/missing detail, upon checking you will find the detail is all present and correct, it is actually that the Bot can't read or comprehend the input which inevitably increases the delay in payment-which seems to be Concurs company mandate.

Please if you are in the market for a package that you will use to assist then don't purchase SAP Concur it will drain you & the staff you employ most likely leading to them working elsewhere to get away from SAP Concur.

Bad service, complicated, not intuitive, slow process, subject to multiple rejects, inacceptable transparency. Should I continue ?

I am just going to repeat what others say. Overly complex, very clunky, unintuitive, very difficult to use for booking anything or making expense claims. Looks like it was written in 1980. Dreadful.

It is clearly set up to be overly complex and hopes the employee gives up. A truly awful product

I think the SAP Concur teams get a hefty bonus for making the process painstakingly complex- primarily when used by workers to submit expenses.
Many I know have given up claiming expenses just because Concur is a hassle not worth having. Makes even a programmer wonder existentialism.

I use it for my work expenses at my current company and honestly this platform is laughable. It seems like time stopped for them 15 years ago. Not intuitive. Overcomplicated. Forces repetitive inputs. And it never remembers my user name (and yes the toggle and cookies are on).

Dire........................
Is unintuitive as already stated by others.
Time consuming at client/employer cost.
This will cause me to leave my company due to stress caused over the years that my company have used this awful set up.

Awful product. Unintuitive and excessively complex. You need to photo and upload all receipts. I still need hard copies of them all in case we get audited by local tax authority so duplicates the effort.

This is BY FAR the very worst invoicing company I've ever had to deal with. Totally nonsensical error messages, way too many stages for each claim, and an interface that is just horrible. There is NO CUSTOMER SUPPORT LINE TO CALL!

I am literally on the verge of quitting my entertainment role at a Greene King venue due solely to this awful payment system.

Bad platform service, the airticket reservation did not go through company approval channel within expected time frame; the previous air travel reservation itinerary got cancelled after one hour itinerary was posted without a reason. It caused a lot of administrative hours of work on the phone to sort confirmation out with the booking Agency. It becomes very cumbersome for travel booking after multiple platform update and changes. Not user friendly at all, waste in regards to work efficiency!

Very counter intuitive software, notchy to use, very steep learning curve needed. Generally protracted, awkward and uses vague language in places making it more difficult to understand.

It is the worst way to get paid, the app is so confusing and doesn’t work and the time to eventually get paid is about 8 weeks. The manager who hired me was so apologetic that I had to be paid this way DO NOT GET PAID BY CONCUR!! You have been warned

I cant do 0 stars!

8 weeks and still not been paid!

Absolutely horrendous.
If you are asked to use concur sat no.
My advice.

Ask me any questions or get in touch.

If I could give a zero, I would. Just tried to call from the UK and I have been told that because my flight isn’t departing within 48h I needed to wait 7min and call again as they officially don’t open until 8:30am. When asked if f I could put a complaint when the minimum waiting time is over 25min, this guy hanged up!!!! Horrible service, is never easy to get through and it’s the second time calling about an issue cause it was already after hours yesterday after more than 1h waiting.

Not sure what is going on with all of the 1 star reviews. We have used Concur for about 10 years and are very happy with it. I suspect either the solution was sold to smaller firms that don’t have internal resources to support the app or it was sold and configured by an unqualified 3rd party.

Their mobile app is stable and easy to use. The app has the ability to take a picture of your receipt, auto crop, and auto discover the transaction type and value. Saves me a ton of time. Filing a report is also very straightforward.

We also use it to book our travel. I think your success here will depend upon the travel agency partner you choose. Otherwise we were very happy with the functionality offered.

We integrated Concur with our Oracle ERP. The expense data are imported directly into the GL with all of the correct coding. Saves the finance team a ton of time.

Their services and support team was good. Although, they were better before their acquisition by SAP.

Overall, I would buy Concur again.

I've used Concur at two of my previous companies for over 15 years in total, up until January 2022. It takes SO LONG to get anything done, building a report is just far too complex, even with all my experience using the tool each month.
I still would regularly get misreads and errors when attempting to upload photos. To save time, I and most of my colleagues preferred emailing pictures of our receipts to the HR team, with a small Excel table summarising the reasons behind our spending, and they would input the expenses to the platform. This was much quicker for the employees, although meant we would only get reimbursed every few months once we found time to build a report. I'm sure it wasn't a lot of fun for HR to spend their time on!
Seems Concur was a great option a few decades ago, but clearly technology (and especially mobile apps) have progressed significantly over the past few years. Sadly it seems SAP no longer want to invest in Concur to keep up with more modern solutions.

If I could give zero stars I would. Absolutely awful website. Sent email saying change something ( there is only one option, not my fault it wouldn’t open) I’ve spent an hour trying to alter it. And the person who sent the email can’t be bothered answering my question. Has to be the worst company I deal with.

Absolutely awful. Volunteer as a Covid vaccination clinic steward in a rural area.
I have submitted so many claims as I have attended dozens of clinics. So far I’ve received 2 payments totalling less than £20.
It’s really nice to know I’m subsidising the UK government, working for free and can’t even get my petrol paid.
Concur is abysmal. Impossible to contact them.

Complicated. Not user friendly. Don't know why everyone using it. Decided to get support when I couldn't submit an expense and it started to ask so many questions that I just gave up.

I tried to get ahold of customer service for over an hour today :
Went to the website, could not use the “Bot” for help as it had it own list of questions, not related to what I needed
Called 855 895-4815 / 888 883-8411 / 877 901-4960 and could not ever reach anyone or leave a message to call back
Terrible Customer Service

Takes way too long to approve invoices , may be ok for big companies who don't need invoices approved in a hurry , but not for a small independent supplier of entertainment