Conisterbank Reviews 

From the minute we contacted them, Conister were very helpful. They were approachable and easy to talk to. They responded quickly to our inquiry, and were able to work to our short timeline.
Would fully recommend them!

All seems to be ok. Didn't find the online stuff as easy as I would have liked but maybe that was me. All good now thanks

Conister bank is helpful and very quick on their response for my car loan application.
I am so grateful to them.

Excellent service from start to finish, all questions answered promptly, and process completed in no time.
Many Thanks to Andy M and the team

Fast and easy process money in bank account in less than a day .

Highly recommend

Brilliant and so easy to deal with from start to finish. Understand their customers needs

I like local business and I think they should be promoted, quick decision easy to apply.

Always spot on when speaking to the guys there. Thomas always goes above and beyond to assist.

Easy form to complete at b&b and a quick decision made. Thank you

Like a lot of these 1 star reviews I have been very frustrated. I applied for an account in early November and after some 'holding' emails from Conister and some chasing by me I have received an email that offers to open the account - 7 weeks later. I have seen Conister's responses to these poor reviews, saying they will learn from the bad experiences people have reported, but who knows how long that will take. I will have to decide if I trust putting my money in their hands. Maybe it is just the opening process, but it is no way for a bank to introduce itself.

I tried to open a fixed term deposit of 3.95% on the 8th Dec 2025 and sent my deposit which has been confirmed as received by the bank.
I have sent numerous emails but as yet have not received an email or letter confirming my deposit.
I have also phoned and was informed that it was being dealt with. There was a problem that the application form was not correctly filled out which I rectified as soon as I received the email.
Whilst Christmas was between this period, this
should have been resolved after the phone calls I made.
The service I have received before this problem has been exceptionally good.
This is now nearly a month since this was started which is totally unacceptable.

It was easy to contact the bank and the staff were most helpful.

Stressful time, unexpected dental costs, visited Conister website and within 15mins my personal loan was approved!

Fantastic service! Approved and in my account within 12 hours! Great personal customer service too

I posted a one star review on 10th December. I have been asked by Trustpilot to contact Conister Bank directly, but as they had responded rapidly to my review (unlike on other occasions, which I will describe) I will assume they will receive this sooner rather than later.

My original review was removed around 08:00 this morning, less than 48 hours after posting and despite Trustpilot advising that I had three days to respond. As at 12:00 it has reappeared. So I’m not sure what’s going on and will submit a new review.

The original review was a severe précis of a much longer one which was dumped when I attempted to send it. The facts:

On 5th November, following a mention on MoneySavingExpert (which some of the other reviewers mention) I applied for the Conister Bank 4.45% Fixed Term Deposit Account. With several pundits suggesting there may possibly be a Base Rate cut in December, it seemed the prudent thing to do.

From previous experience I was anticipating a response in minutes and the ability to fund the account within hours, as has been my experience with other banks. Building societies tend to take a day or so.

However I did receive two e-mails later that day acknowledging receipt and that I was ‘onboarding’ – this is actually an American term relating to employees, not customers, and which even my spellchecker doesn’t like.

7th November, email: “...in the queue and being processed...”

14th November, an email to tell me I’m still in the queue and being processed, and that although the interest rate has now dropped, they will still honour 4.45%, and would be in touch shortly.
The reduction in rate causes them to drop off the MoneySavingExpert list – after only a couple of weeks? I see from other reviews that something similar happened in July this year.

What does ‘shortly’ mean? Google tells me it’s “...minutes to a few hours, not days or weeks...”.

21st November – ‘shortly’ seems to be a week to Conister: a repeat of the 14th mail.

So 7th, 14th, 21st – guess what I expected on the 28th? Another email? Wrong. Nothing.

Would you think it unreasonable for me to say my patience was running out? I like to be organised, and had made funds available (at a lower rate) from way back on the 5th November.

During the first 10 days of December I phoned Conister twice. In fairness I was connected to an ‘onboarded’ employee swiftly, but sadly on both occasions I was promised a callback, neither of which has happened.

I find it infuriating that Conister seem to take the trouble to respond to reviews with alacrity, yet seem unable to resolve fundamental issues. Are the responses AI generated? They seem repetitive and banal.

I did receive two emails with links to click, and names unknown to me which I rapidly deleted, and can only surmise that the spammers/hackers/petty criminals or whatever had spotted the dramatic change in tone of Conister’s Trustpilot reviews and thought there was an opportunity.

The Trustpilot reviews for Conister Bank:

May to September 2025: 9 x 1* 2 x 2*

October 2025
– ALL on the same day, 31st: 1 x 2* 1 x 4* 33 (THIRTY-THREE) x 5*

Of the 33 x 5* reviews, six seemed to originate between January and September, five between the 9th and 22nd of October, 10 between the 27th and 30th October and a staggering 12 on the 31st October.

November 1st to 10th – about when the 4.45% offer appeared
and including three reviews which seemed to originate from
September and October 6 x 5*

November 11th to 30th – following the offer appearing: 8 x 1* 1 x 2*

I’m not including December to date because of uncertainty following the removal and reinstatement of my 1* review, and no explanation of what’s been going on.

Conister Bank is a subsidiary of Manx Financial Group, whose homepage (including a really annoying dot that follows the cursor around) states: “Founded on the principles of trust, transparency, and outstanding services...”

very accessible.

A clunky experience as the process was very slow. Having said that it all came together in the end so was worth it for a competitve one year fixed rate investment. Definately feel the process could be improved and made more efficient for both the bank and the customer. Should the process become more effecient as well as being on line I would anticipate giving Conister Bank a 5 star rating.

This Bank is so useless / incompetent.I wouldn't trust them with my money. All bad review about them wasting your time to Open a bank account with them is true and I can validate it.

Thank you for your patience while we process your application with Conister Bank Limited.

Your application remains in the queue and is being handled by our team. We appreciate your understanding during this busy period.
That's the begining of November.
So don'bother with them.