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Conisterbank Reviews 

270
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and knowledgeable during every single interaction they have. People also highlight the remarkably smooth, quick application process and efficient service when arranging personal loans or managing accounts. Some reviewers were not happy with communication issues and unexpected delays when waiting for their applications to finish processing. Consumers also experienced frustrating phone systems or prolonged waiting times when trying to reach support representatives or track their overall progress. Additionally, a few people mentioned that getting direct answers proved difficult at times during busy periods.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Service

People report positive experiences with service, highlighting a friendly, efficient, and professional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the fast, straightforward, and... See more

Response time

Customers report positive experiences with response times, highlighting efficient online applications and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online application is super easy to complete and get a response straight away. If referred, will have a response within 48 hrs. Kept updated the whole way through the process, and funds received in gr... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, but my above and experience with Conister needed the praise. Andrew Moody helped me through a major hassle of separating loans that I had jointly. He had to drawing up mu... See more

Company replied

Rated 5 out of 5 stars

As always, my experience with Conister was fantastic. The service is always so fast and friendly. I normally deal with Lee Gale, however he was away on annual leave this time so Andrew Moody took ov... See more

Company replied

Rated 5 out of 5 stars

It was very straightforward to reinvest my maturing savings investment. I received a letter with clear instructions and a form to fill in with my instructions. I then scanned the form and emailed it a... See more

Company replied


Company details

Written by the company

We offer financial solutions across the Isle of Man and the UK, helping customers achieve their goals with trusted, flexible banking services. With a legacy of trust dating back to 1935, Conister Bank is proud to be an independent institution committed to personal service and long-term relationships. Our expertise covers a wide range of financial products designed to support both individuals and businesses. We provide personal and business finance, high-interest savings options, SME and corporate lending, asset finance, mortgages, bridging loans, block discounting, and secured credit facilities. At Conister Bank, we believe in more than just transactions - we believe in partnerships. Our customer-first approach means we take the time to understand your ambitions and provide the financial support that makes a real difference. Whether you’re planning for the future, growing your business, or navigating new opportunities, we’re here to help you succeed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

270 reviews

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4.6

All reviews

(270)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

Such a quick and easy process for…

Such a quick and easy process for obtaining a personal loan.
Customer service second to none!
Highly recommend

11 February 2026
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Reply from Conisterbank

Thank you for your feedback. We’re pleased to hear that you found the personal loan process quick and easy, and that our customer service met your expectations.

Your recommendation really means a lot to us. Thank you for choosing Conister Bank.

Rated 5 out of 5 stars

Conister Bank were exceptional

Conister Bank were exceptional - highly efficient, extremely quick transaction, very professional. Lee Gale was patient and understanding and explained everything. Made buying a car so easy.

3 February 2026
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Reply from Conisterbank

Thank you for sharing your experience with us. We’re delighted to hear that you found the process efficient, professional, and straightforward.

It’s great to know that Lee took the time to explain everything clearly and made buying your car so easy. We’ll pass on your kind words to him.

Thank you for choosing Conister Bank – we really appreciate your feedback.

Rated 5 out of 5 stars

Oustanding Service

Put simply. They take the stress out of stressful situations.

I couldnt recommend them highly enough

3 February 2026
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Reply from Conisterbank

We're very pleased to hear this, thank you for taking the time to share your kind recommendation!

Rated 5 out of 5 stars

Conister have been a trusted Lender for…

Conister have been a trusted Lender for many decades and has never failed to help us. Their staff are really helpful. They make applying a quick and fuss-free procedure and would just like to thank them for their service over the years!

6 February 2026
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Reply from Conisterbank

This is great to know and we really appreciate this kind feedback about our team! Thank you for choosing Conister over the years.

Rated 5 out of 5 stars

Excellent service

Fast effective service with kind hardworking staff that have your best interests at heart.

6 February 2026
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Reply from Conisterbank

This is brilliant. Thank you for showing your appreciation for our team! We will make sure they see this.

Rated 5 out of 5 stars

Everything was great interacting with…

Everything was great interacting with them was easy enough through email and when there was a problem and I visited the physical location I was able to get everything sorted

4 February 2026
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Reply from Conisterbank

We're happy to hear that your interactions with us were easy and that we could resolve the problem when you visited. Thank you for your positive feedback!

Rated 3 out of 5 stars

Approval of fixed rate account took a long time.

Opening the fixed rate account was stressful and took around 2 months to receive confirmation of acceptance. During this time I was repeatedly told that it was due to the high number of applications but as a customer you begin to think it is some other reason such as fraud by someone on your credit score. I have to say that whilst the application seemed ridiculous the customer service staff were always professional and tried to help out where they could. I am relieved that the process is over and the account is open.

6 January 2026
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Reply from Conisterbank

We appreciate your feedback and regret the lengthy account opening. The worry caused by delays must be frustrating - please know we will learn from this. It's great to hear that our team were friendly and professional throughout this process. We will make sure to discuss this review, thanks for your time.

Rated 5 out of 5 stars

Efficient

Quick, efficient and good communication.

2 February 2026
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Reply from Conisterbank

Thank you for taking the time to share your experience! We’re delighted to hear that our team was able to provide quick and efficient service. Your feedback means a lot to us, and we’re here whenever you need us again.

Rated 5 out of 5 stars

Outstanding and different


I approached Conister off the street for a substantial personal loan, having experienced - not for the first time - the "computer says no" attitude of the high street banks.
It was immediately apparent that this bank is different. Their officer was actually listening to what I was saying, and not merely gathering data to feed into some obscure algorithm on its way to a distant decision process which might report back in a week or so. He explained that their decision-makers were local - hence their adaptability and indeed speed of response.
Conister took into account my particular circumstances, and a positive decision, followed rapidly by the resources requested, was forthcoming in 24 hours.
The entire process was in total contrast to the usual patronising banking experience: it was courteous, positive, perceptive and rapid. All those other banks which have retreated into corporate anonymity could learn a great deal from Conister.
Thoroughly recommended.

28 January 2026
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Reply from Conisterbank

Thank you so much for taking the time to share your experience, we’re truly delighted to hear your feedback.

Our team takes real pride in listening, understanding individual circumstances, and making decisions locally with a personalised and human approach, so it means a lot to know that this made a meaningful difference for you.

Rated 5 out of 5 stars

Great service

Great service, quick and professional

30 January 2026
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Reply from Conisterbank

We're very glad to hear this. Thank you for your positive feedback!

Rated 5 out of 5 stars

positive

Fast and efficient

31 January 2026
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Reply from Conisterbank

We appreciate you sharing this positive feedback, thank you.

Rated 5 out of 5 stars

There was a bit of confusion regarding…

There was a bit of confusion regarding the loan amount to begin with, but it was sorted immediately and without any hassle. Great work guys!

30 January 2026
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Reply from Conisterbank

We're happy to hear that the initial confusion was resolved quickly and efficiently. Thank you for recognising our team and for your positive feedback!

Rated 5 out of 5 stars

Fast response to application

Fast response to application, also when I needed to ask a question over the phone I was not kept waiting to speak to someone also very polite

27 January 2026
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Reply from Conisterbank

That's brilliant to hear, thank you for letting us know. We will make sure the team receives this kind feedback!

Rated 5 out of 5 stars

Always easy and straightforward with…

Always easy and straightforward with prompt communication

29 January 2026
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Reply from Conisterbank

Thank you for sharing this feedback. A straightforward and easy experience is exactly what we aim for. Thanks for choosing Conister!

Rated 5 out of 5 stars

Easy to apply online tool

Easy to apply online tool, fast decision!
My loan was approved same day and money in my bank account day after! life saver, I'm so grateful, couldn't be any easier!

26 January 2026
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Reply from Conisterbank

Thank you for your lovely feedback. We’re so pleased the application was straightforward and that we could get everything sorted quickly for you. It’s great to know we could help when it mattered most.

Rated 5 out of 5 stars

Helpful and easy to deal with

From the minute we contacted them, Conister were very helpful. They were approachable and easy to talk to. They responded quickly to our inquiry, and were able to work to our short timeline.
Would fully recommend them!

26 January 2026
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Reply from Conisterbank

Thank you so much for taking the time to share your experience.
We’re really pleased to hear our team was helpful, responsive, and easy to work with, and that we could support you within a short timeframe. Your recommendation means a lot to us - thank you for choosing Conister Bank.

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