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Conisterbank Reviews 

270
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local branch team for being extremely friendly, helpful, and supportive throughout the entire borrowing journey. People highlight that the loan and account setup processes are exceptionally fast, smooth, and straightforward from start to finish. Reviewers note that representatives are very responsive, knowledgeable, and always ready to explain everything clearly to make things easy. However, some customers also noted issues with communication delays, long waiting times on the phone, and frustrating automated phone systems. A few consumers also mentioned experiencing slow responses regarding application processing, having to chase updates, and receiving unanswered emails.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

Clients share positive opinions on service, highlighting an easy, fast, and smooth process from initial... See more

Customer service

Customers report positive experiences with customer service, praising staff for being friendly, efficient,... See more

User experience

Consumers find the user experience to be largely positive, highlighting a seamless and straightforward... See more

Response time

People report positive experiences with response times, noting that online applications are easy to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online application is super easy to complete and get a response straight away. If referred, will have a response within 48 hrs. Kept updated the whole way through the process, and funds received in gr... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, but my above and experience with Conister needed the praise. Andrew Moody helped me through a major hassle of separating loans that I had jointly. He had to drawing up mu... See more

Company replied

Rated 5 out of 5 stars

As always, my experience with Conister was fantastic. The service is always so fast and friendly. I normally deal with Lee Gale, however he was away on annual leave this time so Andrew Moody took ov... See more

Company replied

Rated 5 out of 5 stars

I didn't want to rely on local postal service so called into branch to arrange what I required. This was received politely & courteously, & effected at the correct time. Checking later on the on-li... See more

Company replied


Company details

Written by the company

We offer financial solutions across the Isle of Man and the UK, helping customers achieve their goals with trusted, flexible banking services. With a legacy of trust dating back to 1935, Conister Bank is proud to be an independent institution committed to personal service and long-term relationships. Our expertise covers a wide range of financial products designed to support both individuals and businesses. We provide personal and business finance, high-interest savings options, SME and corporate lending, asset finance, mortgages, bridging loans, block discounting, and secured credit facilities. At Conister Bank, we believe in more than just transactions - we believe in partnerships. Our customer-first approach means we take the time to understand your ambitions and provide the financial support that makes a real difference. Whether you’re planning for the future, growing your business, or navigating new opportunities, we’re here to help you succeed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

270 reviews

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4.6

All reviews

(270)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick and professional in meeting…

Quick and professional in meeting customer's requests

3 August 2026
Conisterbank logo

Reply from Conisterbank

Thank you for your review and for choosing Conister Bank. We appreciate your feedback and look forward to supporting you in the future.

Rated 5 out of 5 stars

Very easy

Very easy, just filled in and emailed the reinvestment form and it just went ahead.

6 August 2026
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Reply from Conisterbank

We're pleased to hear that you found the reinvestment process simple and straightforward. Making banking easy for our customers is important to us, so it's great to know everything went smoothly.

Thank you for choosing Conister Bank.

Rated 4 out of 5 stars

From walking through the door

From walking through the door, the beautiful surroundings, friendly, knowledgeable staff, made the experience of the business a pleasure.

31 July 2026
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Reply from Conisterbank

Thank you for your kind review. We're pleased to hear that you enjoyed your experience from the moment you arrived. It's great to know that our welcoming environment, along with the friendly and professional support provided by our team, helped make your visit so enjoyable. We truly value your feedback and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Got an answer for my loan so quickly

Got an answer for my loan so quickly
Simple application forms
Every step explained and guided

3 August 2026
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Reply from Conisterbank

Thank you for taking the time to leave a review. We're delighted to hear that you received a quick decision and found the application process simple and easy to follow. Providing clear guidance and support at every step is important to us, and it's great to know this was reflected in your experience.

Thank you for choosing Conister Bank.

Rated 5 out of 5 stars

Amazing service

Amazing service

3 August 2026
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Reply from Conisterbank

We're delighted to hear you had an amazing experience with Conister Bank.

Providing excellent service to our customers is always our priority, and your feedback means a lot to the team. Thank you for choosing Conister Bank.

Rated 5 out of 5 stars

Everything runs like clockwork.

Everything runs like clockwork.

29 July 2026
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Reply from Conisterbank

Thank you for choosing Conister Bank. We really appreciate your feedback and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Simple and straight forward.

Simple and straight forward.
Assisted by Kissacks Care.

27 July 2026
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Reply from Conisterbank

Thank you for your 5 star review. We're delighted to hear that you found the process simple and straightforward. It's also wonderful to know that the team at Kissack's Care provided the support you needed throughout. We really appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

My depoist

Easy transaction very clear instructions

1 July 2026
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Reply from Conisterbank

Thank you for taking the time to leave us a review. We're pleased to hear that your transaction was easy to complete and that our instructions were clear and helpful. Providing a straightforward experience for our customers is important to us, so it's great to know we delivered. Thank you for choosing Conister Bank.

Rated 5 out of 5 stars

Friendly staff very efficient

Friendly staff very efficient
Oh and the chocolate treats on the counter they do go down well
Great service

24 July 2026
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Reply from Conisterbank

Thank you for your lovely review. We're thrilled to hear that you received friendly and efficient service from our team. We're also pleased the chocolate coins were appreciated, it's always nice to add a little extra to our customers' visit. Thank you for your kind comments and for taking the time to share your experience. We look forward to welcoming you again soon.

Rated 4 out of 5 stars

We were treated efficiently and quickly.

We were treated efficiently and quickly.

24 July 2026
Conisterbank logo

Reply from Conisterbank

Thank you for taking the time to leave a review. We're delighted to hear that you found the process efficient and that your experience was handled quickly.

We appreciate your feedback and thank you for choosing Conister Bank.

Rated 5 out of 5 stars

Excellent products supported by…

Excellent products supported by friendly and efficient customer service

28 July 2026
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Reply from Conisterbank

Thank you for your kind review. We're delighted to hear that you've had a positive experience with both our products and our customer service. Providing friendly, efficient support is something we take great pride in, so it's wonderful to know this has made a difference.

We really appreciate your feedback and thank you for choosing Conister Bank.

Rated 5 out of 5 stars

Happy customer

Prompt, polite and knowledgeable customer service from front desk. Easy process in place for savings renewals. Interest rates given on savings very competitive. Cannot fault my personal experiences when dealing with this bank.

14 July 2026
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Reply from Conisterbank

Thank you for taking the time to leave a review. It's great to hear that renewing your savings was a straightforward process and easy to manage once your account was set up.

We appreciate your feedback and thank you for saving with Conister Bank.

Rated 5 out of 5 stars

Excellent service

Very helpful staff. Easy to renew a Fixed interest bonds and prompt confirmation- although I would rather have paper confirmation as I do not seem to be able to print from the online correspondence,

23 July 2026
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Reply from Conisterbank

We're pleased to hear that our team was able to help and that renewing your Fixed Rate account was simple and efficient. Thank you also for highlighting your preference for paper confirmations. Customer feedback like this helps us identify where we can improve.

Thank you for sharing your experience.

Rated 5 out of 5 stars

Renewing my savings and investments

All pretty straightforward renewing my savings and simple once set up.

23 July 2026
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Reply from Conisterbank

Thank you for your kind words. Knowing that you've consistently received helpful service and found our savings products competitive means a great deal to us.

We appreciate your continued support and look forward to helping you with your savings needs in the future.

Rated 5 out of 5 stars

Local service

I didn't want to rely on local postal service so called into branch to arrange what I required. This was received politely & courteously, & effected at the correct time.
Checking later on the on-line portal was straight forward.
Very happy with service overall.

17 July 2026
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Reply from Conisterbank

We're so glad to hear that our team provided a friendly and helpful customer service. Thank you for your kind words!

Rated 5 out of 5 stars

Conister Bank is very approachable in…

Conister Bank is very approachable in terms of borrowing money. As a costumer, i need to be a good payer and Conister will never let you down.Thank you and more power to you.

22 July 2026
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Reply from Conisterbank

We're so glad to hear about your positive experience with us! We appreciate your kind words and are happy we could meet your borrowing needs. Thank you for your continued trust.

Rated 5 out of 5 stars

Easy to apply and Conister Bank are…

Easy to apply and Conister Bank are more friendly

16 July 2026
Conisterbank logo

Reply from Conisterbank

We are so happy to hear that you found the application process easy and that our team provided a friendly experience. We appreciate your positive feedback!

Rated 5 out of 5 stars

Conister really on the ball with…

Conister really on the ball with everything. You can rely on them and the paperwork is always sent in good time for renewals etc. Great staff as well.

14 July 2026
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Reply from Conisterbank

We're delighted to hear this positive feedback - it highlights the exact experience we aim for. Thank you for sharing!

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