Conrad Elektronik Norden AB Reviews 19,144

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

I returned a Proxxon 28 Dec and had a new one 11jan. The machine went down to Germany and I got a new one without any discussion. Considering the Holiday period I am happy with the quick handling. The... See more

Company replied

Rated 2 out of 5 stars

Buying a heavy UPS battery, you would expect it to be packed securely so it can't move around. They sent the battery in a large box with little packing material. It was badly damaged in transit an... See more

Company replied

Rated 2 out of 5 stars

I placed an order on 5th November and received an acknowledgment. Two days ago I emailed Conrad asking whether the order has been dispatched. I have not received a reply. Today I checked out my ord... See more

Company replied

Rated 5 out of 5 stars

First time purchasing from Conrad. It has a good webpage, easy to choose different paying methods, and speedy delivery. I am very happy with the overall experience

Company replied

Company details

  1. Electronics store

Written by the company

Sedan 1923 är det tyska familjeföretaget Conrad ett begrepp för elektronik och teknik. Med fler än 4 000 medarbetare verkar Conrad i 18 länder genom lokala dotterbolag och återförsäljare. Företaget distribuerar sina produkter till kunder i 150 länder. Conrad finns sedan 2005 på den svenska marknaden – www.conrad.se - med Sveriges förmodligen största utbud inom teknik och elektronik. Över 750 000 produkter tillgängliga online.

Conrad Elektronik Norden AB Support

Written by the company

Leverans
Fraktkostnad från 59 kr. Vid beställningar över 999 kr, från 0 kr. Fraktalternativ UPS och UPS Express. Det går att välja hemleverans.
Betalalternativ
Kortbetalning, direktbetalning, Klarna faktura och delbetalning.
Kundsupport
Du skapar enkelt ett kundärende på vår webbplats. Vi svarar dig normalt inom 48 timmar (helgfria vardagar).
Returer
Du har juridisk rätt att häva ett köp genom att meddela oss inom 14 dagar utan att behöva ange orsak under förutsättning att produkten skickas tillbaka till oss i väsentligt oförändrat och oskadat skick. Tidsfristen startar den dag då produkten anländer till dig.
Garantier
Conrad.se lämnar 24 månaders garanti på alla produkter utom förbrukningsprodukter, som till exempel batterier. Spara fakturan då den måste bifogas vid garantiärende, annars gäller inte garantin. Conrad.se betalar inte resekostnader eller kostnader för inbyggnad/reparationer gjorda i en annan verkstad eller av ett serviceföretag. Skicka produkten i originalförpackning eller i annan kartong till följande adress med uppgifter om det aktuella garantiärendet:

Contact info

3.5

Average

TrustScore 3.5 out of 5

19K reviews

5-star
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Rated 1 out of 5 stars

I bought a bosch handle vacuum cleaner

I bought a bosch handle vacuum cleaner. but the adapter was missing, also the specification on the website was not match.
and refund process is not straight forward and take a long period,
so we are in the state of waiting for a refund after two weeks that I send it.

15 October 2020
Rated 5 out of 5 stars

I give 5 star because when i order item…

I give 5 star because when i order item is come as same picture. But i just order wrong one cmos battery. And i feel not good to return item what i have been oder.! Because if I return item owner or company will waste time and money also. So is a business. I care for me but i have to care for someone who have a business too. And item is not that expensive to return if expensive is fine. So keep your business grow up.!

1 October 2020
Unprompted review
Rated 3 out of 5 stars

Delivery was slow and confusing

Delivery was slow and confusing, when it finally arrived the package was covered in duct tape. The contents were heavy and were just loose in the box, so I guess they damaged the box... the shears are excellent though.

24 September 2020
Unprompted review
Rated 1 out of 5 stars

No Customer Service!!!

I always been very happy with Conrad before. You can see in my older reviews but unfortunately Conrad Customer Service is now so bad! I purchased a TV and it was not working! So long that is not Conrads fault but I've been trying to contact the Customer Service in a week now with no avail! For each email, I receive a ticket but no more than that. When I searched the web I found a phone number as well, but there is no answer no matter what time in the day you try to call them. This is something that is much, much more important to me and others that the reasonable prices so with this order, my history with Conrad will end!!

17 September 2020
Unprompted review
Rated 2 out of 5 stars

There was no problem when it comes to…

There was no problem when it comes to ordering goods. However, the seller uses UPS, who do not do their work right. First, I received an SMS saying I should specify whether I want to have the item delivered home or pick it up somewhere else. Despite the fact I was at home all the time, the package never arrived and I have never received any notification about it having been delivered somewhere else, so I had to use a tracking site to find out where it was. This way it took the package quite a long time to arrive. The store should change their delivering company.

11 September 2020
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery, payment against an emailed invoice after the delivery.

27 August 2020
Unprompted review
Rated 1 out of 5 stars

There is no phone number to call if…

There is no phone number to call if there is a problem!
I didn’t get my order that I have ordered more than 40 days ago !!

12 June 2020
Unprompted review
Conrad Elektronik Norden AB logo

Reply from Conrad Elektronik Norden AB

Hi Khaled
Thank you for your feed-back and we apologize for your bad experience.

If there is anything you think we can improve in the future, please contact our customer service.

You can contact them at kundservice@conrad.se

We wish you a pleasant day!
Sincerely
Conrad Elektronik

Rated 5 out of 5 stars

Very Good Will buy more!!!!

Very Good Will buy more!!!!
Fast shipment to the door :)

11 June 2020
Unprompted review
Conrad Elektronik Norden AB logo

Reply from Conrad Elektronik Norden AB

Hi Christian,

Thank you for your rating and feed-back!

We appreciate your opinions and you're welcome back anytime!

We hope you have a pleasant day!

Best Wishes,
Conrad Elektronik

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