Constant Contact Reviews 

2,072
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 731 reviews, reviewers had a great experience with this company. Customers frequently mention that the digital platform is exceptionally easy to navigate, highly reliable, and very helpful for designing professional newsletters and organizing contact lists. Many reviewers also state that the support staff is friendly, patient, and quick to respond when questions or account issues pop up. However, some people mentioned difficulties reaching a real person through automated chat tools when trying to resolve urgent problems. Other reviewers frequently noted frustrating technical glitches, restrictive design formatting options, or unexpected subscription charges that made their overall experience significantly less smooth.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, noting that the platform is intuitive and makes it... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised support... See more

Staff

People report positive experiences with staff, highlighting that customer service representatives are... See more

Service

Reviewers highlight ambiguous aspects of the service, reflecting a wide range of differing experiences. While... See more

Customer communications

Users describe ambiguous interactions with customer communications, reflecting widely differing experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the new format options are nice however there are still some duplicate / cross over actions that often get hung up and unable to change. the worst is the background editor - like the original where... See more

Company replied

Rated 4 out of 5 stars

The most irritating things are the upgrades and changes that leave one looking for familiar use paths, only to find they've been changed. The most recent is the removal of the ability to schedule ema... See more

Company replied

Rated 4 out of 5 stars

The interface is easy to use once you figure things out. Some of the settings are a bit confusing at first especially when using the clone feature for gathering emails. But overall it is a good produc... See more

Company replied

Rated 4 out of 5 stars

Over the last 20 years, Constant Contact has helped our business effectively communicate on behalf of our clients. They have great features and customer support (where you actually get a person...alt... See more

Company replied


Company details

  1. Internet marketing service
  2. Email service provider
  3. Marketing consultant
  4. Online marketing agency
  5. Software company

About Constant Contact

Written by the company

Get the marketing platform made for small businesses.

Running a business is hard. Marketing it shouldn’t be. Take a load off with easy-to-use tools for email, social, events, and more.

Start your free trial

Take web visitors and social followers out of the friend zone — and into your email list.

Say goodbye to the algorithms and grow your audience with list-building tools that make it easy to turn your casual fans into contacts you can message directly.

Grow your audience

Look like an email pro — even if you’re a beginner.

Our email marketing tools help your messages stand out in the inbox and connect your audience to your business. Plus, enjoy our best-in-class 97% deliverability rate.

Ready to hit send?

Stop ‘em in their scroll.

Slice through the noise of the feed with our social media marketing tools. Use AI to help spin keywords into caption gold, schedule posts, and capture your audience’s attention with easy-to-make ads.

Get more followers

Get support from an actual human being.

Our award-winning customer service team is here for you. Consult one-on-one with a marketing professional, get help via phone or chat, or move through helpful tutorials to get the job done.

Get expert help

We’ve got you — no matter your marketing experience.

Whether you’re new to marketing, have some experience under your belt, or are a total pro, we have tools for you.

Find the right plan

Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(2,072)

730 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Constant Contact for over 14 years4…

I have used Constant Contact for 14 years to promote my church and our activities. You can not find a better tool for the price.

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you so much for being a long-time Constant Contact customer! We're glad to know that we continue to earn your loyalty.

Rated 5 out of 5 stars

Constant Contact is the best!

Constant Contact has very user friendly software at a reasonable price for our business to stay in contact with our clients and prospective clients on a weekly basis. We appreciate that we can make our weekly newsletter as long as we'd like and that we can easily include graphs and other visual formats of data, control the font, colors and format, and store previous newsletter blasts for ready reference. We appreciate you making this available.
ONE TIP: If you have any problems with formatting once you've dropped your text into the CC template, highlight a given section of text, change the entire section to black font (or a font color of your choosing), and then you can make all the changes you want without any problems, including putting as many hyperlinks in as you want!

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for the kind words and great tips, Vivian!

Rated 5 out of 5 stars

I really love Constant Contact for being a one-stop shop of communication features.

I really love Constant Contact for the convenience of being a Communications hub for all the businesses I've worked with. I believe the design features are great and I absolutely love being able to post pictures and videos on socials from my account. When I do have to speak to customer service, they are supremely helpful. If they also improve the amount of features I can actually apply to a post (stories, polls, etc.) it would be perfect, but I really don't have complaints.

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for taking the time to leave such a positive review, Sean.

Rated 5 out of 5 stars

Reliable distribution

Very reliable way to get our newsletter out and track our subscribers. Lots of advice and services available, which our organization doesn't use, but we're glad they're there.09092026

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for the 5-star review, John!

Rated 4 out of 5 stars

Constant Contact has been a great tool…

Constant Contact has been a great tool for our resident communications, which includes notices, newsletters, events, and reminders. I appreciate having a wide selection of design templates to choose from, although I primarily use the same template. There are two issues that I would like to see improved - 1. being able to upload names and email addresses for a larger number of contacts when creating an email list in one upload, and 2. copying and pasting text from an email or external website into the Constant Contact template. Despite these two issues, overall I like Constant Contact!

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your review and valuable feedback Michelle!

Rated 5 out of 5 stars

All In One Comms Service

Easy to upload and sort contacts into different list to target campaigns or for mailings.

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your 5-star review, Lo!

Rated 3 out of 5 stars

Pretty decent system

Pretty decent system. It can be buggy. I have used other platforms and this is by far the easiest to comprehend. Additionally GMail won't clip your email like some other products.

8 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for your review! If you could provide some examples of any bugs you're encountering, our team would be happy to try and diagnose and troubleshoot those issues for you.

Rated 5 out of 5 stars

A GREAT provider and resource.

Constant Contact has done REALLY well with putting together help tips available at all times on their website. They are putting out great information in their monthly email blasts and they consistently work on growing what they can provide to us. They have great training events online which some are prerecorded, so that is great that you can watch them at your own pace. I feel connect to this business partner instead of a site that will only help you through chat boxes or just reading what is available online. It's always good to talk to a person once in a while. Thank you Constant Contact for being a great provider and resource.

1 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your GREAT review, Daneya! We're proud to support your efforts and we're happy to be in your corner.

Rated 5 out of 5 stars

I had never used Constant Contact…

I had never used Constant Contact before and have found it to be very user friendly while providing a variety of ways to use the information we have input.

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your 5-star review, Alice!

Rated 4 out of 5 stars

Easy to Use, with One Feature We’d Like to See Improved

We have been happy with Constant Contact overall. It is easy to create and send newsletters, manage our contacts, and communicate with our community. We also appreciate how easy it is to access and understand the statistics, such as opens and clicks. This makes it very helpful to see how our emails are performing.

The main feature we miss from Mailchimp is the ease of adding a pre-filled subject line to a “mailto” link. Constant Contact does support this functionality, but it requires using custom HTML code rather than simply adding the subject when creating the link. For users who are not comfortable working with HTML, having this option directly in the link tool would make the process much easier and more user-friendly.

This may seem like a small feature, but it is very helpful when asking people to reply about a specific topic. A pre-filled subject makes it easier for the person responding and also makes it easier for us to organize and identify incoming replies.

Overall, we are very pleased with Constant Contact and would recommend it.

9 September 2025
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for taking the time to leave and review and provide valuable feedback! We'll pass along your feature request to our development team.

Rated 4 out of 5 stars

Web vs mobile designing

I like the product but designing a newsletter for web and mobile is frustrating sometimes. What might look good for web can look bad for mobile unless they rotate the phone. I also have an issue making sections linked together and separating them. It’s not self explanatory. Maybe it’s me but perhaps better or more intuitive help?

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your review Doug! We offer an Inbox Preview feature that shows both web and mobile previews in our designer so that you can tweak your design until it's perfect for both formats. You can learn more about that feature in this Knowledge Base article:

https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/11137-Use-Inbox-Preview-to-see-how-your-email-displays-in-different-inboxes?lang=en_US

Rated 5 out of 5 stars

Wonderful Software

The software is organized, great help support, and I really enjoy using the software.

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for taking the time to leave a review, Lydia!

Rated 5 out of 5 stars

Constant Contact - great communication tool!

Constant Contact enables us to communicate news, needs or updates with our nonprofit's supporters quickly and at a reasonable cost. We use it many times throughout the year!

9 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for your 5-star review, Kathy!

Rated 3 out of 5 stars

Download/Print

I need to print a copy of a weekly e-news for our files. When I ask it for "download/print" most times it times out and will not be able to locate.

This is extremely frustrating!

Otherwise, CC is fine.

8 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for your feedback Joyce, I'm sorry to hear about the technical bug you're encountering. Our team would like to dig in further, so please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, account email address, and a reference to this review so that we can assist.

Rated 3 out of 5 stars

Almost 4 stars !

Perfect email client system, but too expensive if you ask me.

8 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your feedback, ZULUTION!

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