Constant Contact Reviews 

2,072
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 731 reviews, reviewers had a great experience with this company. Customers frequently mention that the digital platform is exceptionally easy to navigate, highly reliable, and very helpful for designing professional newsletters and organizing contact lists. Many reviewers also state that the support staff is friendly, patient, and quick to respond when questions or account issues pop up. However, some people mentioned difficulties reaching a real person through automated chat tools when trying to resolve urgent problems. Other reviewers frequently noted frustrating technical glitches, restrictive design formatting options, or unexpected subscription charges that made their overall experience significantly less smooth.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, noting that the platform is intuitive and makes it... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised support... See more

Staff

People report positive experiences with staff, highlighting that customer service representatives are... See more

Service

Reviewers highlight ambiguous aspects of the service, reflecting a wide range of differing experiences. While... See more

Customer communications

Users describe ambiguous interactions with customer communications, reflecting widely differing experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the new format options are nice however there are still some duplicate / cross over actions that often get hung up and unable to change. the worst is the background editor - like the original where... See more

Company replied

Rated 4 out of 5 stars

The most irritating things are the upgrades and changes that leave one looking for familiar use paths, only to find they've been changed. The most recent is the removal of the ability to schedule ema... See more

Company replied

Rated 4 out of 5 stars

The interface is easy to use once you figure things out. Some of the settings are a bit confusing at first especially when using the clone feature for gathering emails. But overall it is a good produc... See more

Company replied

Rated 4 out of 5 stars

Over the last 20 years, Constant Contact has helped our business effectively communicate on behalf of our clients. They have great features and customer support (where you actually get a person...alt... See more

Company replied


Company details

  1. Internet marketing service
  2. Email service provider
  3. Marketing consultant
  4. Online marketing agency
  5. Software company

About Constant Contact

Written by the company

Get the marketing platform made for small businesses.

Running a business is hard. Marketing it shouldn’t be. Take a load off with easy-to-use tools for email, social, events, and more.

Start your free trial

Take web visitors and social followers out of the friend zone — and into your email list.

Say goodbye to the algorithms and grow your audience with list-building tools that make it easy to turn your casual fans into contacts you can message directly.

Grow your audience

Look like an email pro — even if you’re a beginner.

Our email marketing tools help your messages stand out in the inbox and connect your audience to your business. Plus, enjoy our best-in-class 97% deliverability rate.

Ready to hit send?

Stop ‘em in their scroll.

Slice through the noise of the feed with our social media marketing tools. Use AI to help spin keywords into caption gold, schedule posts, and capture your audience’s attention with easy-to-make ads.

Get more followers

Get support from an actual human being.

Our award-winning customer service team is here for you. Consult one-on-one with a marketing professional, get help via phone or chat, or move through helpful tutorials to get the job done.

Get expert help

We’ve got you — no matter your marketing experience.

Whether you’re new to marketing, have some experience under your belt, or are a total pro, we have tools for you.

Find the right plan

Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,072)

730 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Campaigns not being received by all contacts

Customers continue to tell me they aren't getting our campaigns, or they haven't received them for months, and then they receive them. I have checked everything your "Bot" suggested could cause this issue, and we
have none of those issues. The owner of this account has experienced the same issue. Please take this seriously and look for a remedy. Thank you.

5 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your feedback, Corey! If you still need help with this issue and want our team to dig in, please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along your account name, account email address, and a reference to this review.

Rated 5 out of 5 stars

Great way to communicate to multiple people

As Communication Director of our homeowner’s association, I found that Constant contact is a great way to get out communication about events and in our area. I cannot e-mail all the members of our association out of my computer (too any emails) so this is so much more convenient way to let our members know what's going on in our subdivision.
Very convenient. Glad I found Constant Contact to communicate with members.

8 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your kind review!

Rated 5 out of 5 stars

Excellent Customer Service

The customer service rep was knowledgeable, pleasant to work with, and very patient as we worked through my issue. She resolved the problem very quickly.

2 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for shouting out our support team, Theresa!

Rated 5 out of 5 stars

Great for a church

We have been using Constant Contact for a few years and it is an excellent way for me to maintain regular contact with our congregation. We love the platform and ease of use. There are probably many tools that we don't yet employ, but for quick communication by email and SMS, CC is great.

8 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for your 5-star rating, Richard!

Rated 5 out of 5 stars

I've been using Constant Contact for over 25 years!

I've been using Constant Contact for over 25 years. It is so easy to use. Templates are easy, and images are easy. Now that I can do it on my phone, it is half the time. Definitely recommend Constant Contact always.

1 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Wow! Molly, thank you for continuing to choose Constant Contact for more than two decades. We're humbled to hear your kind feedback and we appreciate you taking the time to leave a review.

Rated 2 out of 5 stars

Have used before, was happy enough, sales tactics killed it

Wanted to try this out because a client wanted to use it. The sales person was so aggressive with phone calls, texts, sending calendar invitations, and more...completely turned me off from CC. I get that it's a numbers game, but I was clear that I was testing to see if I like it. Within 3 hours I knew I would never use CC not because of the product/service, but because of the sales tactics.

The product itself is good, not great. 4 stars for that. Importing HTML is easy enough, but then the WYSIWYG editor won't work, so that lost a star right there, taking it down to three stars. The overall building without coding knowledge is rather standard for the industry. But that sales strategy was harassment. I've never had a block a potential vendor before.

25 August 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for taking the time to share this feedback, Deborah. We want to ensure that you no longer receive unwanted contact from our team. Please respond to our request for more info or send an email to social_support[at]constantcontact[dot]com along with your account name, account email address, and a reference to this review.

Rated 5 out of 5 stars

Constant Contact makes working with…

Constant Contact makes working with them very easy. Instructions are simple and help is always available.

3 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your 5-star review, Michele!

Rated 4 out of 5 stars

Great platform to use

Great platform to use. Love the layout, templates, and the pick-and-drop feature. Saves time and makes email communication and promotion appealing and professional.

8 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for taking the time to leave a review, Ann!

Rated 5 out of 5 stars

You Can Actually Teach Yourself to Use It

I never had anyone to teach me Constant Contact. I learned it on my own, which was only possible because it is so intuitive and easy to navigate. It works great, the analytics are provided in human language anyone can understand, and the "building block" style of creating all kinds of emails, along with the many excellent templates and the ability to replicate emails and just change details as needed -- plus so much more -- make this an excellent choice for anyone who needs to send mass email campaigns without having a degree in design or the expensive and time-consuming option of having an expert to teach them. Highly recommend!

7 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your review and this wonderful feedback!

Rated 2 out of 5 stars

The site keeps crashing

The site keeps crashing. I have had to call customer service 3 times to have them send my email for me.

2 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for sharing this feedback, Rod. If you still need help with this issue, please respond to our request for more information.

Rated 5 out of 5 stars

Constant Contact has been a great tool…

Constant Contact has been a great tool for managing our nonprofit’s email communications. It makes it easy to create professional-looking emails without needing a lot of technical or design experience, and the templates and drag-and-drop editor save a lot of time.

I especially appreciate how easy it is to manage contact lists, schedule campaigns, and track results. Being able to see open rates, clicks, and other engagement metrics helps us understand what resonates with our supporters and continually improve our communications.

For a small nonprofit with limited time and resources, Constant Contact provides a good balance of functionality and ease of use. It has made staying connected with our donors and community very manageable.

8 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for sharing this, Katie. It's great to hear Constant Contact is helping your nonprofit stretch limited time and resources further, from the templates and drag-and-drop editor to tracking what actually resonates with your donors. Wishing you continued success staying connected with your community!

Rated 5 out of 5 stars

I have used constant contact for years…

I have used constant contact for years both professionally and privately. Although a light user I demand ease of use and complete security. This applicationaffort=d the current price.
does both of those things very well. The cost for personal private use is less that I would expect - not that you could raise it! I am retired and can afford the current price.

8 September 2025
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

CC is super intuitive

CC is super intuitive! Our nonprofit relies on it for our biweekly calls to 600+ volunteers.

31 July 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your 5-star review, Don!

Rated 4 out of 5 stars

My e-newsletter is still m most…

My e-newsletter is still m most effective marketing tool. Constant Contact makes it a breeze most of the time.

8 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for taking the time to share your experience, Don! Let us know how we can improve to bring you a 5-star experience in the future.

Rated 3 out of 5 stars

Don't use the capabilities

I use this as a platform to mass email my organization. So really I don't utilize all the things that are available. For the most part it works good, but not sure why sometimes someone drops off or stops getting my emails. Some have unsubscribed by accident and we have corrected those.

8 September 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for sharing your product feedback, Gordon!

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