Constant Contact Reviews 1,762

I have used Constant Contact for more than 10 years as the best way to communicate with my patrons. Over this time many improvements and offerings have been made to keep current on multiple ways to use different modalities. Whenever I need to troubleshoot a problem, customer service has been excellent. Never a thought about using any other platform.

As a Non Profit, this is extremely expensive and we will try to stop using this service.

Constant Contact is an easy to use communication vehicle. Campaign results are quickly reported. List management allows segmentation for maximum response.

It is very hard to change the subject line after copying a campaign.

I have used Constant Contact since they started the company. They are very reliable and helpful. As the company has grown, they have had a few hiccups but overall good.

Easy to use, good tools and the cost is reasonable

Our small arts nonprofit organization has had excellent service from Constant Contact over many years. The use of the website and guidance provided has become steadily more user friendly. We appreciate the quality and cost-effective aspects of this business.

Usually effective, usually very cooperative. There is a level of inconsistency that should be addressed. Specifically, helping customers to navigate on there campaigns, the results as well.

The software is very easy to create content/newsletters for my audience. It would be great to be able to view previous campaigns without having to copy and create a new campaign.

The human being who responded was excellent, helpful, knowledgeable, patient. The process of getting past the robot voice wasn't as stressful as it usually is. With her help, I succeeded in getting access to the Constant Contact account.

We use Constant Contact as our primary platform for mass email communications, including our monthly newsletter, special announcements, and fundraising campaigns. The platform is user-friendly and allows us to easily design professional emails and manage large contact lists.

One of the most valuable features is the analytics dashboard, which provides insights such as open rates and engagement metrics. These insights help us better understand our audience and continuously improve our communication and fundraising efforts. Overall, Constant Contact has been a reliable and effective tool for staying connected with our community.

The personal service that Sharon gave was great. She helped me upload my contacts - this is always troublesome for me. She made onboarding easy - something that MailChimp did NOT do.

Not easy to use. Other sites provide much easier setup when composing emails.

Very good at leting me get my information out to my customers.

I will copy and paste parts of a document into a constant contact campaign and I need to go back and fix what I just pasted because everything has changed from the text color, font size, space, font boldness - everything. What is the point of me copying and pasting something if I have to redo it again anyway? Very frustrating.

Every two years I use CC to communicate with artists for our Art Exhibition and Sale to raise money for our charities. Excellent service and training are the two reasons why I keep coming back to them.

Many thanks to CC and their team of dedicated customer service representatives for their patience and willingness to go the extra mile.

The system works well and the online tutorials are really great. I can find things I need and get help to do what I want. I transitioned from another mail service and the transition was seamless and my users did not notice except for the logo on the bottom of the email. I actually have more functionality now than I did in the other service.

Love It!!! I would recommend this email marketing platform...

I've been a member for many years and will continue with Constant Contact because it's such an easy way to send emails and easy to understand how to do it! Lots of choice and support when needed.

Overall the product is fine. However, the security measures are a major pain in the ass. If I sign into my account from a device that I haven't used in a while I waste up to half an hour signing in, providing passwords etc.