Convey Law Reviews 8,012

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,380 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff. Many reviewers highlight the quick response times and efficient customer service, making their overall experience smooth and stress-free. People often mention feeling well-informed and supported throughout their process. However, some customers also noted issues with communication, specifically mentioning difficulties in reaching staff by phone and experiencing slow responses to emails. A few other people also felt that the contact process was inefficient, with some reporting a lack of proactive updates and a need for constant chasing to move their cases forward.

What people talk about most

Service

People report positive experiences with service. Many customers praise the fantastic and efficient service,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising quick and consistent communication.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers express frustration with communication, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The support we received Aisha was very good and helped us through the remortgage process, she was always available to answer any queries that arose from the online portal and the sharing of our info... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Convey Law and Phil Edwards in particular on a Ltd Co. Sale and purchase. Phil always went out of his way, helped with the other solicitors and was brilliant all round. Highly r... See more

Rated 5 out of 5 stars

Convey law were the solicitors introduced to us by our estate agent. Rhian and Shannon have been fantastic from start to finish, we've been kept up to date weekly and given clear guidance if unsure... See more

Company replied


Company details

  1. #48 of 62 best companies in Conveyancer
  2. #70 of 81 best companies in Law firm
  3. #121 of 154 best companies in Legal Services

Written by the company

Convey Law is an innovative, award-winning and industry-leading specialist and nationwide conveyancing legal practice. Our philosophy is to be the very best at what we do and to exceed client expectations. We are regulated by The Council for Licensed Conveyancers and sit on the Board of Directors of the Society of Licensed Conveyancers. We have fine-tuned our revolutionary IT systems and procedures to provide the best possible conveyancing service for our clients. Every client is looked after by a dedicated, specialist Conveyancer, ensuring a personal, consistent and professional service. We look forward to working with you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Phillip Edwards was brilliant he made…

Phillip Edwards was brilliant he made our buying process as smooth as possible and any questions or query’s we had along the way were answered promptly. I would 100% recommend Phillip Edwards

22 May 2026
Rated 1 out of 5 stars

*****THIS COMPANY WILL MAKE YOU REGRET EVERYTHING THAT LEAD TO YOU DEALING WITH THEM****

If I didn't know better I would suggest that this company is not legit or is a scam. I have simply never encountered such gross incompetence matched with agressive defence of their methods. I have been dealing with the company for over two years and still they are making me do their work for them. They have charged me over four thousand pounds for publicly available information and they have only ever contacted me to chase me for money. The bills go up and up and up and all I have wanted was to live in a small one bedroom flat. My experience compared to any other person purchasing a property in the UK (who has not used Convey Law - lucky them!) Could not differ more. People trll me "my solicitor said this and advised this". Convey Law only ever contacted me to get more and more money from me and nothing else. They use untrained, unguided and unqualified people to do the dog-work and hope that nobody will complain or that they will accidentally get something right. This cannot be allowed in the legal profession. This company calls themselves a law firm. Do not trust them with your finances and your important purchases. DO NOT USE CONVEY LAW. You will regret it.

Personnel involved: Emma Horner. Rebecca Kinsey. Victoria Vigus. Megan Jones and others.

22 May 2026
Unprompted review
Rated 3 out of 5 stars

Convey Law were acceptable

Convey Law were acceptable. They got the job done but there was no urgency and it felt like we were the ones trying to push things forward, especially in the last few weeks. There were some enquiries we made that never got a response and we eventually just accepted this in order to get to completion but felt this was poor on Convey Laws part. Check your bill carefully as they tried to charge us hundreds for an indemnity policy that was never carried out. Phillip was always pleasant on interactions but if felt these were few and far between. It took a long time to get anything started initially including not starting searches for weeks and weeks after we had paid for them.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

All round great experience!

We had a great experience with Convey Law and for the competitive rates they charge I wouldn't go anywhere else. I was in touch with a few members but have used these in a previous job and they had always stood out. Communication was excellent, would certainly recommend.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

The service provided by Jordan Hartley, my Conveyancer was absolutely fantastic! He was always available to answer my questions and he made me feel that I am in good hands. Thank you for your service and your kindness Jordan Hartley!

15 May 2026
Rated 5 out of 5 stars

Fantastic service from Convey Law and…

Fantastic service from Convey Law and Phil Edwards in particular on a Ltd Co. Sale and purchase. Phil always went out of his way, helped with the other solicitors and was brilliant all round. Highly recommend them and I will certainly use them due the next one.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Useless service!

Helping my aunt (in her 80's) to buy a house, wrongly chose Convey - who've wasted our time with their useless digitised onboarding - totally unsuited to someone who isn't online. The service has been dreadful, with no help to resolve despite Convey being fully aware that time is an issue. Do not use this useless business, go to a lawyer that actually employs people, who understand how to help, and earn their fees.

22 May 2026
Unprompted review
Rated 4 out of 5 stars

Very good service, very responsive, expect additional fee's

Very good service all emails replied to with 24hrs and provided assistant where needed, Jordan and his team were very helpful in guiding me few the process as a first time buyer, there are additional fees built throughout the process but all explained along the way.

The only issue throughout the process was there seemed to be a bit on confusion about when the full mortgage offer was received and took a bit of back and forth between me the them and the lender to get the full offer with the lender saying it has been sent but the the team at Coney Law saying they hadn't received it- which took around 3/4 weeks to resolve.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Hollie and Yanny were great

Hollie and Yanny were great! They were very efficient. Emails were responded to if not the same day, within 24 hours. I would definitely use Convey Law again but not through Home Legal Direct as I felt we were charged extras which HLD advised us there would be no additional costs at the time of the quote so this wasn’t Convey Law’s fault.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Convey Law were recommended by our…

Convey Law were recommended by our estate agents as fee very competitive. Sophie and her assistant Jazmine were very professional and prompt to answer our queries by telephone and email. Also had weekly updates.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! Used Convey Law for two purchases and hope to use them again in the future!

The team were extremely helpful which was reassuring as I was a first time buyer. A big thank you to Hollie, Yanny, Chloe and Francesca. Clearly a wonderful team!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Convey Law

We asked our estate agent for recommendations for a conveyor, they sent an email to a few that they recommended. We had a phone call within minutes from Convey Law and spoke with a lovely lady. The service we received from start to finish was great.

1 April 2026
Unprompted review
Rated 4 out of 5 stars

All went smoothly

All went smoothly. Sophie kept me in the loop and the process was overall a much improved experience over a different company on a previous purchase.

11 May 2026
Unprompted review
Rated 4 out of 5 stars

Jasmine Conveyancer

My Conveyancer was Jasmine, she was efficient at communicating with me about any updates to the process and answered any questions I had, she was friendly and happy to help.

19 May 2026
Unprompted review
Rated 4 out of 5 stars

Consistent communication

Abbie kept me up to date on all the steps and the communication was very consistent. However, it wasn't always clear what was expected of me and what I needed to do with documents I was sent etc.

19 May 2026
Unprompted review

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