Convey Law Reviews 7,965

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,419 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, noting that they often go above and beyond. Many people highlight the exceptional customer service, appreciating the prompt responses and clear communication, which helps alleviate stress during complex processes. Reviewers consistently mention that the service provided is outstanding, with many feeling well-informed and supported throughout their experience. However, some people were dissatisfied with the communication, reporting slow responses, unanswered calls, and a general lack of updates. A few other people also felt that there was a lack of ownership over their cases, leading to them being passed between different, sometimes inexperienced, staff members.

What people talk about most

Service

Consumers find service to be positive, with many praising the clear and prompt communication,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Response time

People report positive experiences with response times. Many customers praise the prompt and clear... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, responsive, and... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers reported significant difficulties reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ours was an unusual situation. We were originally with PM Law, who went into administration just before we were about to close. Much to our dismay. Convey Law dove on our case an worked relentlessly t... See more

Company replied

Rated 5 out of 5 stars

Jordan Jodie & Jasminine and all their team were always professional start to finish, and completed all legal work way ahead of my previous experience elsewhere. I would never go anywhere else and thi... See more

Company replied

Rated 5 out of 5 stars

Andrew Murphy support us through our remortgage process. Everything went smoothly. He was very professional and email responses were quick.... Definitely 5* from us xx

Company replied

Rated 5 out of 5 stars

I recently used Alex Harris as part of my home purchase. Alex was great throughout, I never had to worry about where we were in the process, I felt he constantly kept in communication with me. There w... See more

Company replied


Company details

  1. #49 of 61 best companies in Conveyancer
  2. #74 of 85 best companies in Law firm
  3. #122 of 152 best companies in Legal Services

Written by the company

Convey Law is an innovative, award-winning and industry-leading specialist and nationwide conveyancing legal practice. Our philosophy is to be the very best at what we do and to exceed client expectations. We are regulated by The Council for Licensed Conveyancers and sit on the Board of Directors of the Society of Licensed Conveyancers. We have fine-tuned our revolutionary IT systems and procedures to provide the best possible conveyancing service for our clients. Every client is looked after by a dedicated, specialist Conveyancer, ensuring a personal, consistent and professional service. We look forward to working with you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Jordan Jodie & Jasminine and all their…

Jordan Jodie & Jasminine and all their team were always professional start to finish, and completed all legal work way ahead of my previous experience elsewhere. I would never go anywhere else and this firm and team were very efficient and legal trained to a high level in their field, taking all the pressure away from myself. All questions and emails were promptly answered and it was an extremely high standard of legal work completed ahead of time. Many thanks to you all

22 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Amazing!

Amazing!! Completed within 8 weeks, was the fastest purchase I’ve had.

It did feel a little rushed towards the end to get things completed but it was still brilliant.

Special mention to Lauren Thomas who delay with our purchase. She always replied whenever I needed anything.
It was a simple and smooth purchase. Thanks again.

2 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Selling made easy

Rhian and her team drive the process providing an efficient expedient and effective service

21 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

We recently used Convey Law

We recently used Convey Law, specifically Lauren Forbes and Helen Brown, to complete the sale of our property. Throughout the entire process, they were consistently helpful, highly responsive, knowledgeable, and an absolute pleasure to deal with—nothing was ever too much trouble.

When our initial sale unfortunately fell through, they reassured us that they would be ready to pick up exactly where we left off once we found a new buyer, at no extra cost. That level of service and commitment was hugely appreciated during what could have been a very stressful time.

I would highly recommend Convey Law and would not hesitate to use their services again in the future. Thank you!

10 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Our solicitor to sell and buy our home…

Our solicitor to sell and buy our home we’re constantly in contact with us. We were lucky enough to have an answer within 30 mins.

7 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

I’m very grateful for the help I…

I’m very grateful for the help I received from Abbie and Eva. They were professional, efficient, and—most importantly—genuinely nice to deal with. He explained everything clearly and made a complex process feel much more manageable.

17 April 2026
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Lauren and Helen were amazing from…

Lauren and Helen were amazing from start to end. Thank you so much for being so
Helpful and getting my sale through as quick as you could!

2 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Efficient

We found Convey law through money supermarket. Lauren Forbes and Helene Brown handled our onward purchase whilst Anthony Murphy handled our remortgage. Both were exceptional and responsive (you will get an email that states a response will be made in 48hours but often received sooner). We had a few hiccups when our onward purchase fell through and Anthony was excellent with pausing our remortgage, whilst once we found a new property we requested Lauren and Helen again. My only issue would be with “extra” charges such as if you exchange and complete within 5days, this seems pretty standard and I don’t feel should be an extra charge. It would be reasonable to charge extra for a same day exchange and completion. Overall very efficient and I’d use again.

2 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Excellent and communicative

Sophie and her team always replied to me very promptly and were so helpful in getting information passed on. The whole process went very smooth and completed very quickly thanks to the efficiency of the team!

9 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Lewis Greenman of Convey Law was most…

Lewis Greenman of Convey Law was most helpful with the conveyancing for my remortgage, communicating well with both myself and my mortgage broker. It was a time sensitive issue and I am most grateful that everything was completed well before the end date.

10 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 1 out of 5 stars

First time buyers

My son and his partner bought a house a few weeks ago using Convey Law Newport. This is the first house that they have bought and Convey Law knew this. Convey Law did not explain anything to them, my son could not get hold of them. I have been a conveyancing secretary for a firm of Solicitors for over 40 years. I have since retired, but I had to explain what all the legal documents meant, the search results etc. which should have been the responsibility of Convey Law. If you asked a question Convey Law would first say that this would cost so much extra. They were already charging my son and his partner £1,500, so obviously their business is all about making as much money as possible first before helping the clients. I consider Convey Law are totally unprofessional and should be given a wide berth.

13 March 2026
Unprompted review
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Reply from Convey Law

Hello,

Thank you for your feedback. We apologise for not meeting your expectations. At Convey Law, we aim to provide excellent service to all clients. However, we cannot verify you as a client. Please feel free to reach out to our client services team at clientservices@conveylaw.com so we can assist you directly.

Thank you

CONVEY LAW

Rated 5 out of 5 stars

My experience has been wonderful

My experience has been wonderful. Sophie Carey was so professional and I appreciate her kind assistance in answering my questions. Sophie kept me up todate with the conveyancing process and I am very pleased with the results. Jazmine also needs a special mention!
Thank you to everyone!

15 April 2026
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 4 out of 5 stars

Was very helpful and quick with our…

Was very helpful and quick with our case. Told us everything we needed and updated throughout the process. Would recommend.

31 March 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Great service

Rhian at Convey Law is very professional and helpful, completely on top of everything that needed doing to complete the sale of our house. I would recommend her specifically.

17 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

A very quick and efficient service…

A very quick and efficient service given by Shannon Raye and Rhian Reynolds for the sale of my house. They were very quick with their responses and the process from the time from contract packs sent out to completion was very quick. I would definately recommend.

17 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Smooth and Stress‑Free Remortgage

I recently completed a remortgage through Convay Law with Anthony Murphy handling my case. The process was smooth from start to finish. Anthony kept me updated at every stage, responded promptly to my questions, and made the whole experience stress‑free. Everything was handled efficiently and within the expected timeframe. I’m very satisfied with the service and would happily recommend Convay Law and Anthony to anyone looking for reliable conveyancing support.

11 April 2026
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Feedback on Abbie Price's service

The service provided by Abbie Price my Conveyancer was amazing. She was so helpful, especially as it looked at one point that the sale might fall through due to no fault of hers but she managed to revive it and complete our sale. We were updated regularly every step of the way. I highly recommend Abbie and will certainly use her again.

15 April 2026
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Abbie Price who was my conveyancing…

Abbie Price who was my conveyancing solicitor was exceptional. She guided us through a few bumps in a calmly and professional manner. I would highly recommended Abbie. The communication every step of the way was exceptionally. Thank you so much.

15 April 2026
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Both purchased my new home and sold…

Both purchased my new home and sold with Convey Law. Good experience overall, great on my sale with Abbie leading on this. You couldn't have hoped for better timly communication. Thank you very much 😊

2 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Very professional and contactable

Very professional and contactable, will be using you again thank you

7 April 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

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