Conzuri Reviews 1,514

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the shoes, noting their comfort, style, and the effective height increase they provide. Many people also highlight the exceptional customer service, describing the team as responsive, helpful, and dedicated to resolving issues and ensuring customer satisfaction. However, some customers experienced issues with order fulfillment and delivery, including lost packages, delayed shipments, and incorrect deliveries. A few other people also felt that the customer service was unresponsive or unhelpful in certain situations, and some found specific shoe models to be uncomfortable or of poor quality.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality shoes,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays, with some waiting... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time customer here. Was gifted the Arctic Coyas for Our birthday but unfortunately the package was stolen in transit. Reached out to customer service and not only are We being sent a replacement... See more

Rated 4 out of 5 stars

Would love to give 5 stars because I love what they're about and the shoes are incredible. Customer service has also been really good, but the only issue is that I had ordered a pair of Brixtons with... See more

Rated 4 out of 5 stars

I have ordered from Conzuri twice, customer service dealt with my queries profesionally and quick. Overall I had some issues with slightly late delivery but they rectified my concerns immediat... See more

Company replied

Rated 4 out of 5 stars

I ordered shoes in August 2024, I didn’t receive them they were£102.00, so was upset. The customer care team sent me a picture of my delivery, I confirmed it was my house but objected that th... See more

Company replied


Company details

  1. Shoe shop
  2. Fashion accessories shop

Written by the company

Conzuri provide premium, elevated footwear for men. Casual and smart designs, equipped with up to 3" inches of integrated height boost. Elevate your look for every occasion.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I own the cloud runners (am a female- I…

I own the cloud runners (am a female- I just ordered 2.5 sizes below my usual size in men and it fits well!) and they’re my favorite shoes! They look just like sleek sporty running shoes but have the invisible height boost. And their customer service is great too!

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ve gotten a ton of compliments on my…

I’ve gotten a ton of compliments on my new pair of Conzuri shoes! Super comfortable and definitely gave me a nice height boost 😄. I had an issue with the first delivery, but their customer service was amazing, they sent out a replacement right away. Great experience all around!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Proactive Support

Support team went out of their way to help me get a replacement when I was unable to get my original shipment!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Great products, even better customer service

I have done business with Conzuri several times and always had seamless transactions. I had ordered a pair of Brixtons and they did not work out well for me. I contacted their support and they’ve been amazing at resolving the issue. Offering to either refund me or exchange them for another shoe of my choice. Outright amazing customer service. I look forward to future business!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Totally satisfied!!

The shoes I got are totally awesome!! They’re super comfortable, look very cool, and give me what I want. Totally satisfied 😊

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Stylish and Excellent Support

I've been ordering from Conzrui regularly, I couldn't be happier with the quality of their shoes and the service they provide. Every pair I've received has been comfortable, stylish, and exactly as described. Their customer service amazing, especially Sophie. She's been incredibly helpful, always quick to respond, and goes above and beyond to make sure everything runs smoothly. It's rare to find this level of care and consistency these days. Highly recommend!

5 June 2025
Rated 1 out of 5 stars

The item I received is much bigger than…

The item I received is much bigger than usual and doesn’t fit properly. I’ve already emailed requesting a return label, but I haven’t received any response. Please send me a return label as soon as possible so I can send this back. Very disappointed with the lack of communication.

3 June 2025
Unprompted review
Rated 2 out of 5 stars

After my first order they got 5 stars…

After my first order they got 5 stars as everything arrived as it should be. I ordered a second pair of trainers in the same size but when they arrived they were faulty as had been mislabeled as a UK4 but were in fact a 5 - they say EU38 inside which is a UK5. I reported this & asked for an exchange but they did not have this style in a UK4 (EU37). So I want to return as faulty - I have asked 3 times for a returns label - I have even the address to return them to but I have not been given it. I have also been fobbed off with some excuse about sizing coming up differently - - A EU38 i s a UK5 & that is what they are they are just mislabelled. Please send me a returns label I have the shoes all packaged up & waiting to return.

4 June 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing

There were no email updates with my delivery and the shipping and courier services delivered it to the wrong place and it is a missing delivery. I contacted conzuri and there was nothing done from their side . I had to contact the courier services from my side and fight with them for the investigation ultimately they refunded it to conzuri . So I claimed my refund from conzuri but instead the conzuri team reordered it even when I am not interested anymore . This email contact is taking too much time for the communication . Wish they had other modes of communication. Overall its a very disappointing experience for me .

3 June 2025
Unprompted review
Rated 1 out of 5 stars

I ordered my first pair with my size…

I ordered my first pair with my size and it was too loose. I never got a full refund. I order my second pair with half a size smaller and it was too small. I never got a full refund. I ordered my third pair. It never arrived

1 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem with the delivery…

I had a problem with the delivery company (yodel), but conzuris customer service team(Chloe) was excellent and help resolve the issue very quickly, she had very fast responses and are quick to help to the best they can.
The products they provide are excellent and very comfortable.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! They informed me that my order was out of stock and asked if I was willing to wait or not. I opted to not wait as it will take more than a month and I asked for a refund instead. Chloe, the agent who messaged me, processed the refund right away. I got it in less than 3 days. Thank you so much!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

The website is Smooth from Selecting …

The website is Smooth from Selecting the item to Making the order. Delivery was fast. The shoe is not only good looking but very comfortable. I am already thinking of getting another pair And I highly recommend it to my friends

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculous

Ridiculous - like shoving a sock in your underwear. In both cases, when things get to the bedroom, the woman is going to notice.

29 May 2025
Unprompted review

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