Conzuri Reviews 1,514

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the shoes, noting their comfort, style, and the effective height increase they provide. Many people also highlight the exceptional customer service, describing the team as responsive, helpful, and dedicated to resolving issues and ensuring customer satisfaction. However, some customers experienced issues with order fulfillment and delivery, including lost packages, delayed shipments, and incorrect deliveries. A few other people also felt that the customer service was unresponsive or unhelpful in certain situations, and some found specific shoe models to be uncomfortable or of poor quality.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality shoes,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays, with some waiting... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time customer here. Was gifted the Arctic Coyas for Our birthday but unfortunately the package was stolen in transit. Reached out to customer service and not only are We being sent a replacement... See more

Rated 4 out of 5 stars

Would love to give 5 stars because I love what they're about and the shoes are incredible. Customer service has also been really good, but the only issue is that I had ordered a pair of Brixtons with... See more

Rated 4 out of 5 stars

I have ordered from Conzuri twice, customer service dealt with my queries profesionally and quick. Overall I had some issues with slightly late delivery but they rectified my concerns immediat... See more

Company replied

Rated 4 out of 5 stars

I ordered shoes in August 2024, I didn’t receive them they were£102.00, so was upset. The customer care team sent me a picture of my delivery, I confirmed it was my house but objected that th... See more

Company replied


Company details

  1. Shoe shop
  2. Fashion accessories shop

Written by the company

Conzuri provide premium, elevated footwear for men. Casual and smart designs, equipped with up to 3" inches of integrated height boost. Elevate your look for every occasion.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Bought boots for my son

Bought boots for my son. Asked for the boots to be put in a bigger box so when it arrives my son won’t know what it is. They did it!!! Responded fast too!! Excellent customer service!!

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Not worth it

First let's start with 3 week shipping wait.
Website said item was local but in reality, it came from overseas. Once I recieved and opened box, it all looked good. The concert was stiff and bothersome. My foot always slipped foward. Shoe size was correct. Not worth the wait or price. Because I had to wait I went to buy sketchers and I found hight,confert and style for much less.

22 May 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Ramses!

Sorry to hear you're not happy with the shoes. Your feedback matters a lot, and we're on it!

We'll be reaching out soon to chat more and fix things up. Hang tight, we're here for you!

Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Perfect shoes

The shoes are more beautiful than expected. Great quality. I ordered four, and all were perfect. I wanted to exchange a few shoes and they were replaced immediately. I will definitely order more shoes.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service 👍👍

There was an issue with shoe size, and Customer Support did everything in their power to make it right.
I love the shoes, comfortable, and at 5’ I appreciate the added concealed inches.

19 May 2025
Unprompted review
Rated 4 out of 5 stars

I ordered 1 pair of shoes / the 2in1…

I have ordered from Conzuri twice, customer service dealt with my queries profesionally and quick.
Overall I had some issues with slightly late delivery but they rectified my concerns immediately.

They showed great customer care and made sure I was happy in the end with my purchase, I would recommend ordering from here. Just note, sometimes if the stock is unavailable in the UK warehouse it will come internationally which will take up to 2 weeks.

The shoes I purchased look similar to airforces but actually shaped slightly better and are very comfortable and they are great quality. You get your money's worth.

I also ordered the height soles which you slide into your regular shoes, they are very comfy too, they take a while to get use to it. Eventually you dont even notice theyre in your shoes. I have deffo felt more confident since wearing Conzuri and being 6foot with my Conzuri shoes!

1 May 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hi! We're sorry you haven't received your order completely, it's not the experience we want for you. Please get back to us with some requested information so we can get back to you and resolve the issue!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Sophie and chloe from customer service…

Sophie and chloe from customer service took care of my order issue because of the size very quickly and efficiently thank you awesome service and thank you for the boots they are awesome and the quality is fantastic!!!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Soft yet grounding!

I bought the Penthos, and they were very comfortable to walk in! I found them to more comfortable than Hokas, as they soften the landing while still allowing your foot to undergo proper recoil, whereas my Hokas would not fully transmit the weight of my foot to the ground, which I personally did not like.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Hannah alone has earned these 5 stars

Hannah alone has earned these 5 stars, I forgot to apply a discount code and was worried I’d have to go through a load of rigmorale to either cancel my order and replace it to save the difference but she was able to help me out within mere minutes of having my order placed tysm Hannah!!!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue in 2023 where i did not…

I had an issue in 2023 where i did not receive my order. At the time Conzuri did not compensate me. After revisiting this issue with a different agent in 2025 they were able to offer me the order i didnt receive with a redellvery fee of $25 for each
pair . While i may disagree with this, they did send me two new pairs of shoes which I am very grateful for. Its better than having no shoes at all. Thankyou for the solution Conzuri!

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Terrible sizing. Nothing on the box to reflect what size you’re getting. I tried to cancel an order 5 minutes after I placed it. They totally ignored the request and I have an email documenting the fraud!!!!!!! I world give -5 if I could.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great quality and excellent customer service. Had to exchange for a different size and they were very accommodating. Highly recommend.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Just received my Zenotex Ice and they…

Just received my Zenotex Ice and they are by far the most comfortable and lightest shoe I've ever experienced. They feel very solid and the quality is fantastic. The 2.5" hidden boost platform is imperceptible and your foot doesn't slide out. I use the in the gym and they are awesome!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I had ordered the shoes for my son about a year ago and finally decided to order some for myself. My first pair came in and I was crushed to find they are too big. I contacted the company and worked with Chloe to get them exchanged…I have to say it was one of the best customer care experiences I have ever had. As I busy executive who travels a lot, it’s sometimes days when I stop to go back to my personal ‘to do’ list…one day I got the nicest email that just said ‘just wanted to bump this email up again. I know it’s easy for stuff to get lost in the Inbox. Looking forward to hearing from you! Cheers! Chloe’ it was so personal and truly helpful. I highly reco Conzuri. Great product + great service!

2 April 2025
Unprompted review

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