CookersAndOvens Reviews 

261
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

In a panic as I had been let down by a large high street/internet company 2weeks before Christmas called cookers and ovens who checked their stock confirmed potential delivery date. Cooker delivered o... See more

Company replied

Rated 5 out of 5 stars

Found what I wanted on website easily - A rangemaster classic deluxe 90 in cream and chrome, with matching black hood, but cheaper than anywhere else. Ordered and paid online with no hassle. Company... See more

Rated 1 out of 5 stars

Bought a hotpoint cooker one month ago and this week was told I couldn't use it as a fault was on it untill a engineer came out to fix it. Rang Hotpoint and was told the earliest a engineer could... See more

Rated 5 out of 5 stars

We shopped around before deciding on the hob we wanted then shopped around where to buy it. The best price and easy online ordering made us choose CookersAndOvens. They kept us informed, delivered qui... See more

Company replied

Company details

  1. Kitchen supply shop

Written by the company

The UK's top online destination for high-end kitchen appliances.


Contact info

3.4

Average

TrustScore 3.5 out of 5

261 reviews

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3.4

All reviews

(261)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Ordered a Neff cooker hood and recirculation kit. Very good price and excellent delivery. Would use again.

13 October 2014
Unprompted review
CookersAndOvens logo

Reply from CookersAndOvens

Hi Chris

Many thanks for taking the time to write a review. It is greatly appreciated.

kind regards

Mel @ Cookers & Ovens

Rated 5 out of 5 stars

Good service

Easy to order and very efficient service,even emailing when despatched.
Would certainly use again.

12 October 2014
Unprompted review
Rated 5 out of 5 stars

tip top service

Excellent - ordered, received confirmation , got phone call to arrange delivery - arrived when it should have - what more can u ask for! ☺

11 October 2014
Unprompted review
Rated 5 out of 5 stars

Great Shopping

If your looking for electrical appliance Cookers and Ovens is the place to go. The prices are good and have a wide sellection to choose from. Delivery is spot on. So you can be there for delivery. Like being able to check appliance. To make sure that it is ok, while the delivery driver is still there. As they deliver and gone before you can check it. Good service all round.

7 October 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant in both service and price.

Ordered a Bertazzoni cooker hood which was over £130 cheaper than Appliancesdirect.com.

All done over email with their very efficient costumer service team. Malenie was brilliant and helpful.

Product arrived as scheduled and working perfectly!

Highly recommend this company.

4 October 2014
Unprompted review
Rated 4 out of 5 stars

Very pleased

Was contacted before delivery to sort out delivery although couldn't give a definite time for delivery they did give a window time, and organised delivery man to ring hour half an hour before arriving. The item that I wanted was in stock so came within a few days. Friendly service, helpful but those of you that work full time will find the usually problem of having to take time of work but they did come in the window given and a friendlydriver. Took packing away will want you to check appliance for damage etc.

3 October 2014
Unprompted review
Rated 5 out of 5 stars

Great company

Ordered a range cooker, was the best price! Quick delivery and brilliant customer service! Would definitely recommend!!

28 September 2014
Unprompted review
CookersAndOvens logo

Reply from CookersAndOvens

Hi Jemma

This is what we like to hear! Thank you for taking the time to share your experience with others.

kind regards

Mel @ Cookers & Ovens

Rated 5 out of 5 stars

Cookers and Ovens - Great service and Best Price

I have just recently bought all new Neff kitchen appliances from Cookers and Ovens and their service has been excellent.
All items were delivered correctly and on the day I requested.
The cost was £100 cheaper than any of the other seven quotes I received.
I great company and I would recommend them to anybody.

25 September 2014
Unprompted review
Rated 5 out of 5 stars

Great customer service and a good price

The staff were very helpful and efficient when wanted to delay the delivery of our cooker.

23 September 2014
Unprompted review
CookersAndOvens logo

Reply from CookersAndOvens

Thank you Judy for taking the time to write a review. We do everything we can to accommodate customers requests regarding delivery. I'm pleased we were able to assist.

kind regards

Mel @ Cookers & Ovens

Rated 3 out of 5 stars

Mixed feelings!

I had no issues with the ordering/delivery process and the price was good, but when I removed the splashback from the packaging (packaging was complete) I noticed straight away that in 1 corner the enamel coating was incomplete/damaged. I don't know if this was done in transit or in the manufacturing process itself. Due to the minimal time I had between item delivery, and kitchen fitter, electrician and plumber fitting cooker, splashback and hood, there was no time to return item and wait for a replacement so I ended up 'touching up' the splashback with hammerite paint and fitting it in the best way possible so as to minimise noticing it.

18 September 2014
Unprompted review
CookersAndOvens logo

Reply from CookersAndOvens

We are always bitterly disappointed when the first we know of a problem is via a review. We offer a comprehensive aftersales service and would gladly have swapped the splashback had we been given the opportunity. We want every customer's experience to be positive.

kind regards

Mel

Rated 3 out of 5 stars

Value for money, slow delivery

Easy order process, but at no time during that process was a delivery date selected. I was later advised that I wouldn't have my product until one and a half weeks later. Please improve this experience

8 September 2014
Unprompted review
CookersAndOvens logo

Reply from CookersAndOvens

Hi Phil

The Bank Holiday weekend unfortunately delayed delivery to you. We usually estimate 5-7 working days for delivery. Being such a diverse range of accessories we don't carry all in stock, which enables us to offer a very competitive price compared to ordering directly from Neff. We do advise to allow 5-10 working days for non stock items to be delivered on the website, which is followed up by an email with a delivery estimate once the order has been processed.

kind regards

Mel

Rated 5 out of 5 stars

Excellent service

Everything arrived on time and in perfect condition

5 September 2014
Unprompted review
CookersAndOvens logo

Reply from CookersAndOvens

Thanks for taking the time to leave a review, it is most appreciated.

kind regards

Mel

Rated 5 out of 5 stars

Great customer service

Kept me up to date with how the order was progressing - very friendly and helpful staff so would definitely use again

31 August 2014
Unprompted review
CookersAndOvens logo

Reply from CookersAndOvens

Thank you dawn for your kind review, we take great pride in delivering first-class service to our customers.

kind regards

Mel

Rated 5 out of 5 stars

From order to delivery was hassle free

Our order was processed quickly and efficiently. The products arrived at the time stated and the couriers were courteous and extremely helpful.
All products including the manufacturers free offer, were delivered together - most other retailers were unable to do this.
Excellent service -would recommend to others.

30 August 2014
Unprompted review
Rated 4 out of 5 stars

Good quality and service!

Ordered a Rangemaster Atlantic Quad Double Bowl Undermount Sink which arrived promptly and looks stylish.

Happy with product and service - thanks!

29 August 2014
Unprompted review
CookersAndOvens logo

Reply from CookersAndOvens

Thanks for taking the time to leave a review, it is most appreciated.

kind regards

Mel

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