In a panic as I had been let down by a large high street/internet company 2weeks before Christmas called cookers and ovens who checked their stock confirmed potential delivery date. Cooker delivered o... See more
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See what reviewers are saying
Found what I wanted on website easily - A rangemaster classic deluxe 90 in cream and chrome, with matching black hood, but cheaper than anywhere else. Ordered and paid online with no hassle. Company... See more
Bought a hotpoint cooker one month ago and this week was told I couldn't use it as a fault was on it untill a engineer came out to fix it. Rang Hotpoint and was told the earliest a engineer could... See more
We shopped around before deciding on the hob we wanted then shopped around where to buy it. The best price and easy online ordering made us choose CookersAndOvens. They kept us informed, delivered qui... See more
Company replied
Company details
Written by the company
The UK's top online destination for high-end kitchen appliances.
Contact info
Europa Way, Britannia Enterprise Park, WS149TZ, Lichfield, United Kingdom
- 01543 222 100
- customerservice@cookersandovens.co.uk
- www.cookersandovens.co.uk
3.4
Average
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service
Very professional service, good contact for delivery
27 August 2014
Unprompted review
Reply from CookersAndOvens
Thank you for taking the time to leave a review, I'm glad you were pleased with your purchase.
kind regards
Mel
professional, efficient, very satisfied.
Delivery guy, very polite and on time. Insisted on getting everything out to check all was intact and we were happy. Very pleased all round with the service from this company. Oh and my purchase was best price on the market.
22 August 2014
Unprompted review
Reply from CookersAndOvens
Thank you Diane for your review, I have passed your comments on to the delivery team. It is always nice to hear that delivery has been a complete success. We do use specialist carriers for fragile items to ensure that they are delivered in perfect condition and not just left at your doorstep.
kind regards
Mel
Reply from CookersAndOvens
Thank you for taking the time to leave a review, I'm glad you were pleased with your purchase.
kind regards
Mel
Fabulous service love my hob. Free pans and griddle a bonus
I was looking for a induction hob but want a good one. Did loads of reading on the pros and cons and decided Neff was exactly what I wanted and wanted flexzone. Checked out pricing etc and cookers and ovens was the most competitive and free pans and griddle were a bonus. I was going to buy some so really saved money. Delivery efficient even the driver was friendly and helpful. Roll on my new kitchen One of my friends is stArting. Kitchen project I immediately sent her cooker and ovens link
22 August 2014
Unprompted review
Reply from CookersAndOvens
Thank you Colleen for taking the time to write a review, as a small company we really value customer's positive feedback. We have had some fabulous offers on Neff induction hobs this summer that have been really well received by our customers. Thank you for recommending us to your friend also, it is greatly appreciated.
kind regards
Mel
Excellent A1 service and excellent customer servic
My hob was the best buy online that I could find but I didn't realise what an excellent customer-focused company I was buying from. I would definitely recommend Cookers and Ovens and will use again. I could not have wished for a better service and was phoned the day after ordering to arrange the delivery. Excellent - 5 stars
21 August 2014
Unprompted review
Reply from CookersAndOvens
Hi Christine
Thank you for your kind review, as a small company we take great pride in Customer Service and want every customers experience to be 5 star one. I'm glad you were so pleased.
kind regards
Mel
Great service. Very prompt
I was missing one thing and Cookers&Ovens saved the day.
20 August 2014
Unprompted review
Reply from CookersAndOvens
Hi Bipin
Thank you for your kind review, I'm pleased to hear we were able to step in and save the day for you! We will wherever possible pull out all the stops to get an appliance to a customer in need as quickly as possible.
kind regards
Mel
Not informed of delay in despatch at point of purchase
I placed an order for a rangemaster cooker on 28 July and was informed that I would be contacted by email regarding a delivery date . I was informed by email within 48 hrs, but disappointingly the earliest that the oven was expected in the warehouse was the 11th Sept. I think this should of been mentioned when I made the purchase and then I could of decided to wait or shop else where. I still have no delivery date, so my kitchen is on hold.
19 August 2014
Unprompted review
Reply from CookersAndOvens
Dear Annette
Thank you for your review. I appreciate your frustration with not being able to get a delivery date at the time of order. We are working with Rangemaster to try and integrate our website in with their computerised stock system which is not proving to be a particularly quick or easy task due to the different platforms involved. With Rangemaster making over 1000 variants of their cooker holding one of each in stock is an impossibility and the delay was as explained in our email exasperated by Rangemaster's factory being closed for Industrial summer shutdown. We have as promised done all we can to get delivery through quicker with your cooker now being due on Monday 1st September a week ahead of schedule.
I hope all goes to plan with the kitchen
kind regards
Mel
All I can advise potential customer's reading this review is that if date is critical to call us first we are open 8.30-5.00 Monday to Friday and 9.00-12.30 on Saturdays and can check availability within a minute from Rangemaster's live stock system if it's a model we don't physically have in stock.
Cooker great, delivery poor
I was very pleased when I ordered my Rangemaster Classic 100 Cooker. I selected a three man delivery which I was happy to pay the extra charge for as I live in an apartment in an old converted rectory with 18 steps to the front door which I clearly indicated when I ordered. I was contacted with a 2 hour delivery slot and the cooker arrived in that time slot on a Thursday. So far so good but unfortunately the instruction regarding the need for 3 man delivery had not reached the 2 man delivery team who arrived in the van, who said they would have to take the cooker back to their depot, which they duly did. Having disconnected the old cooker which I had arranged for them to take for recycling, and booked an electrician to connect the new cooker it caused a great deal of inconvenience as the next delivery date I was offered was the following Monday. Whilst the order process went smoothly I think the communication between the company and its couriers needs addressing or if it was a problem within the courier company they use perhaps they need to choose a different one.
19 August 2014
Unprompted review
Reply from CookersAndOvens
Dear Teresa
Thank you for taking the time to write a review. We were as disappointed as yourself with the failed delivery on the Thursday. We had clearly stated on the delivery booking that a three man crew were required as the cooker needed to go up 18 steps. On investigation with the delivery company it was a fairly new employee who had booked your delivery in and had missed the three man delivery instruction having seen the word induction he assumed wrongly it was a hob not a cooker. I have been advised that additional training has been provided to prevent this happening again. It is regretful that your postcode is only covered on Mondays and Thursdays and that they could not reschedule delivery for the following day. I can only apologise again for the confusion and inconvenience and hope that you are now enjoying your new Rangemaster.
kind regards
Mel
Good personal service.
When I tried to a Rangemaster built under side by side double oven at the start of August , no one had any in stock and the factory was closed . But the sales woman contacted Rangemaster and managed to obtain the only one at the factory thanks to their good working relationship with the company. They were also able to offer us a choice of delivery and were able to change that with no fuss when our kitchen project was delayed.
19 August 2014
Unprompted review
Reply from CookersAndOvens
Hi Richard
It was a pleasure being able to assist you with your purchase. Benefiting from receiving two deliveries a week into our warehouse from Rangemaster's factory in Leamington Spa we can usually offer a very quick delivery on Rangemaster cookers. I'm glad everything went to plan with delivery, we work closely with our suppliers and delivery team to ensure a positive all round experience for our customers.
kind regards
Mel
Easy ordering and free delivery
We were looking for a Wok ring for our new Neff Hob - having searched many websites, this one was by far the best as there was no delivery charge - we live in Scotland and they are based in Lichfield; very pleased. Other sites are saying free delivery within 20 miles of M25 - well, that certainly excludes us and as this item is small we find it difficult to have to shell out £5.95 for delivery. We believe the wok ring will not be a heavy item. Whilst we do understand delivery charges being levied for heavier items but not in this instance. Also, thanks to many other reviewers, we were persuaded by their positive feedback to give this company a chance. We have not received our goods yet but thought we would leave our experience so far. Will update once the product is in our hands.
10 August 2014
Unprompted review
Reply from CookersAndOvens
Hi Kim
Thank you for your lovely review. We deliver nationwide and have an excellent partner of delivery companies working with us to achieve this.
kind regards
Mel
Great Service
Easy to order,
Regular email updates regarding order processing and delivery.
New cooker arrived as.expected. Friendly delivery service.
Would definately use again.
10 August 2014
Unprompted review
Reply from CookersAndOvens
Thank you for your kind review, we like to keep our customers informed from point of order through to delivery. I'm pleased everything went to plan with your delivery and hope you are enjoying your new cooker.
kind regards
Mel
Reply from CookersAndOvens
Thank you for taking the time to leave a review, I'm glad you were pleased with your purchase.
kind regards
Mel
Very Pleased
We purchased a Rangemaster induction cooker and were very pleased with the price, the delivery time and the delivery itself. Cookers and Ovens kept us well informed. Excellent Service.
8 August 2014
Unprompted review
Reply from CookersAndOvens
Hi David
Thank you for your review, we strive to be competitively priced and like to keep our customers informed from point of order through to delivery. I'm pleased everything went to plan with your delivery and hope you are enjoying your new Rangemaster.
kind regards
Mel
Best price that I could find and excellent customer service
I bought a Neff hob with free saucepans, apart from being the best price they were the only website I found that delivered the pans at the same time, others had complicated deals where you had to claim the saucepans after delivery of the hob.
Customer services were helpful replying to my questions accurately and speedily.
6 August 2014
Unprompted review
Reply from CookersAndOvens
Hi Lesley
Thank you for your review. Being a Neff Kitchen Specialist we have had some fantastic Neff hob promotions this summer with no complicated claim back or waits for free accessories as we are able to supply all at point of order.
We are always only an email or phone call away if customers need product or technical advice before and indeed after making a purchase.
kind regards
Mel
Excellent shopping experience
I've just bought an Induction hob which I ordered online form CookersAndOvens. I got an amazing deal, the communication was spot on and the item was delivered when promised. I will definitely use this company again and recommend them to others
5 August 2014
Unprompted review
Reply from CookersAndOvens
Hi Lynne
Thank you for your review. We have had some great offers on Neff induction hobs this summer, benefiting from our status as a Neff kitchen specialist.
We like to keep our customers informed from point of order through to delivery. I'm pleased everything went to plan with your delivery and hope you are enjoying your new hob.
kind regards
Mel
The right products backed by excellent service
We shopped around before deciding on the hob we wanted then shopped around where to buy it. The best price and easy online ordering made us choose CookersAndOvens. They kept us informed, delivered quickly - even to our IV postcode. (Many won't deliver here in Northern Scotland!). We have already recommended them to friends and placed our order for our oven. Well done
4 August 2014
Unprompted review
Reply from CookersAndOvens
Hi Duncan,
Thank you for your lovely review. Our Web Team have worked hard on making our website as user friendly as possible. Our delivery team cover most of the mainland UK offering prompt and reliable delivery to even remote locations. It is always nice to be recommended and I hope that you are enjoying your new oven and hob.
kind regards
Mel
Great product unconvincing delivery
Great cooker at the best price we could find... Not sure who provides the delivery services but for £60 I got a nervous hour long comedy sketch of 3 blokes unsuitably equipped and dressed to man handle the cooker into the kitchen.
Flip flops really aren't acceptable footwear when lifting a cooker in excess of 200kg.
I think it was more luck than anything that they got it into the house with an injury to themselves or damage to the cooker.
4 August 2014
Unprompted review
Reply from CookersAndOvens
Dear Mr Spruce
Thank you for your review which most certainly raised a few interesting questions! It appears the driver in flip flops had been suffering from an infected foot and had gone with the drivers literally as a spare pair of hands on the proviso that for health and safety reasons upon leaving the delivery vehicle he had to put on his safety boots. As your delivery was a two man delivery only there was no need for him to have involved himself, so sounds like a classic "two many cooks..." scenario. Usually the delivery service is a very professional and slick service so I can only apologise and the delivery company have spoken sternly with the driver involved.
On the plus side the cooker was delivered on time and safely. I hope you are enjoying your new cooker and have many years of pleasure from it.
kind regards
Mel
Excellent communication and service.
When I ordered my hobb, I needed it delivered on a particular day , and Melanie my contact person was absolutely brilliant. I would recommend asthe company
4 August 2014
Unprompted review
Reply from CookersAndOvens
Ah thank you Anne for your kind review, we will always go that extra mile to keep our customers happy.
kind regards
Mel
A very good service from start to finish!
From ordering it was an easy process & good communication after our order was placed, I was notified of the courier & when the job was dispatched & then a time slot for delivery, the delivery was very good & unpacked in front of me so I could check it was correct so all in all we were very impressed!
3 August 2014
Unprompted review
Reply from CookersAndOvens
Hi Keri
It is always pleasing to receive such positive feedback, especially regarding delivery which is the one area outside of our control. The delivery team we use offer a very professional service taking the utmost care of particularly fragile appliances, they will always unpack the appliance and give customers the opportunity to fully inspect the appliance and even take away the packaging and also the previous appliance for recycling if requested at time of order. The timed delivery slots save wasting a whole day in the house as we all lead such busy lives. I'm glad you had such a positive experience and thank you for taking the time to share it with others.
kind regards
Mel
Quick and simple.
Product I bought was easy to order and was delivered quickly. I have even managed to fit it myself. Im very happy and I would recommend this website to all my friends.
31 July 2014
Unprompted review
Reply from CookersAndOvens
Thank you Zuzka for taking the time to write a review. I'm glad you were so pleased with your order.
kind regards
Mel
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