Coolblue Reviews 

I bought a cordless vacuum cleaner from Coolblue on 9 July 2024. Since November 2025, it has been sent in for repair three times for the exact same issue: the battery not charging.

Despite very clear explanations each time, the problem has never been fixed. After every repair, the vacuum cleaner was returned still defective. On top of that, after the latest repair, it even came back with physical damage.

At this point, Coolblue is suggesting sending it for a fourth repair attempt, which is completely unacceptable. Three failed repairs for the same defect already represent a serious service failure and a major inconvenience.

This has cost me months without a functioning product, countless emails, packing, shipping, and waiting, all for nothing.

For a company that prides itself on customer service, this experience has been deeply disappointing. I expected far better from Coolblue.

The site is very clear and informative that made it easy to make the right choice. The delivery was fast. I’m very happy with BPost delivery service. The machine is perfectly packed and meets all my expectations. Thank you!

First time visiting, and as soon as I arrived they offered help right away. Even though they didn’t have what I needed in stock, they looked it up, ordered it online, and I received it the very next day. Thank you!

Ordered an Imac , they delivered 2 times
In a row in a wrong colour ( blue instead of silver …)

But that’s not my main concern :

Coolblue assured me that they would return my money within 3 working days.
After a lot of phonecalls & mails my money is still not on my account . This will take more then 1 month now

I can tell that my previous orders went good but this one is a real mess

Communication is very difficult . They don’t seem
To understand what the problem is and the only thing I get is “ sorry but we can’t help it “ you have to wait 9 more days until our adminstration will look at your problem , and then even 3 to 5 more days until the money is returned…

My visa is currently blocked by them .
Coming week i need to do a car rental with my visa but it’s not possible now… because they still have my money.

It’s almost becoming a joke !

Really frustrating

As usually impecable service - fast, delivery to hands. Example of how it should be done.

Next day delivery ! Amazing ! My son was extremely happy to get its PS5 so quickly 🙂

Simple and fast delivery, product is top quality.

Lots of the components are not dishwasher safe.

On Friday evening I went to cool blue shop in mechelen mall to place an order for a HUAWEI watch series 4 pro.
The first guy that attended to me was very friendly and nice, however I was having a complicated around what to choose between a chrome book and the HUAWEI watch which was already been order that very moment.
So I had to returned back to the shop for them to help me cancelled the order of the HUAWEI watch and placed a new order for the chrome book which I have to add another money base on the price difference.
But the man that attended to me firstly was busy so he had to send me to this slim lady which have a little problem with her feets at that time.
My experience with her is so bad I found her been Racese/toxic with her word and actions she have zero customer service experience.
Lastly I regret going to that very shop that day.

Kind regards

We have bought many products from Coolblue over the years, starting when we furnished our apartment, and keep buying from them, sometimes in-store (e.g a GoPro camera). Recently we ordered an LG TV and got a different model. After talking to customer service (third time), we learned it was a mistake on the English - version - website, showing a model that was no longer available. The CS team handled it well, and we will keep the C5 model and set it up to see if it works for us. We would have given 5 stars, but this issue with the website and the TV was delivered on the street, and I had to bring it to the third floor myself, which was hard because of my injured foot. We know this was an isolated and temporary problem, and we will continue to do business with Coolblue =),

Communication was clear, shipment was fast and package was great

delivery on time and no damage.

Good information to help make the right choice. Exceptionally fast delivery. Delivered on Sunday

You know what is more infuriating than never getting your order delivered and noone knowing anything about it? Waiting for more than a week to get any form of refund (including even an update through the portal in case the refund is actually being processed). After reaching out multiple times I was always assured it would be processed the next day. Please stop lying to the people about 3 day refunds and next day deliveries. This system is rotted to the core. I understand you cannot properly deliver but at least refund in time, as you so much promise in all your advertising.

EDIT2: I have to wait 1 month in total since my cancelation to HOPEFULLY have an update to my refund process (it's not even under processing in the portal). Let's see how many times I will have to update this review until I actually get it! So much for 3 day refunds :)

Delivery almost immediate, good value for money product. Thanks!

Alles duidelijk gecommuniceerd, behulpzaam personeel bij levering

timely and excellent service .
the best in Belgium .

Great !!!! Everything was perfect

Great shop, good pricing and quick delivery with clear communication on when delivery would take place. Add-on coverage available for tech at an affordable price is a nice to have!

I’ve generally had good experiences with Coolblue, which makes this situation particularly disappointing.

I purchased a 4TB external SSD at the end of March (± €400). After only a few months, the USB-C port developed a bad contact. The product is clearly still well within the 2-year warranty.

Coolblue is willing to take the device in for repair, but strongly advises making a full backup beforehand, as data loss cannot be ruled out. This however is extremely difficult: there is already 2.2TB of data on the drive, and I don’t have another drive with enough capacity. Buying an extra 4TB SSD just to enable a warranty repair would cost around €410 — which feels unreasonable for a product that failed so quickly.

Legally, Coolblue may be correct, but from a customer-service perspective I would have expected more flexibility or a practical solution (for example, an immediate replacement, a temporary loan drive, or another form of accommodation).

Customer service is generally polite, but this time the approach felt very rigid and not very customer-oriented for a premium product at this price point.