I have been using this online shop occasionally for over 10 years. Most of the time it went smoothly. One time there was a big issue with my order and though I had to call twice to the customer servic... See more
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I think Coolblue stands out as the smoothest online ordering. This is my perception and ok, I might not be the biggest online shopper but at Coolblue you have: the intuitiveness of the website, all-yo... See more
The Coolblue order went exactly as it was promised, even to the point of readjusting the delivery time to within one hour. I received what I had ordered in perfect condition and on time. The notificat... See more
My last order dated 23/06/2026 was split into 3 parts for delivery by bpost. Two parts were delivered right on time but the third one remains still "in preparation" status, as at 26/06, according to b... See more
Company details
Written by the company
Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
Contact info
Belgium
- www.coolblue.be
4.1
Great
75k reviews
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Professionele assistentie in winkel…
Professionele assistentie in winkel Blauwe Toren Brugge. Perfecte en on time levering in ophaalpunt
21 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order not received
I just arrived from a trip and discovered that my purchase from April 18th has not been delivered. When I checked the tracking on Bpost, it appears that it is “in transit”…
17 April 2026
Unprompted review
Reply from Coolblue
Hello,
What a pity that your package has not been delivered yet. We understand that you want to receive it quickly.
Unfortunately, we have not received any information about your order. Please contact us so we can look into this further.
Kind regards, Coolblue
I got a full refund after an…The input was damaged by me as a result of charging, I thought that the return was 100 % impossible, I was very surprised
I got a full refund after an unsuccessful repair attempt, after that I'm already very surprised. He picked up the new product quickly and without any problems on the same day. The team is nice, smiling, helpful and says what is important to me in English.
22 April 2026
Unprompted review
Order has still not arrived
Order has still not arrived. If find this disappointing in light of your promise on the website I hat deliver takes place the day after the order. I really needed the printer.
17 April 2026
Unprompted review
Reply from Coolblue
Hi Martin,
Thank you for your message.
We understand your disappointment and sincerely apologize for the delay. Unfortunately, due to the ongoing strike at bpost, there are currently disruptions in delivery services. This situation is beyond our control, and we regret the inconvenience it is causing.
At this moment, the only option we can offer is to request the return of the package. Once the parcel has been returned to us, we will proceed with a full refund.
If you prefer, you can contact our customer service team, who will be happy to assist you further.
Thank you for your understanding.
Kind regards,
Coolblue
Zero stars
One star given because no stars not available. Promised delivery date not kept. No possibility to cancel. No information. Not a single care in the World. Customer felt like Coolblue completely uninterested.
16 April 2026
Unprompted review
Reply from Coolblue
Hi David,
Thank you for your message.
We sincerely apologize for your experience and understand your frustration regarding the delay and lack of communication.
Due to the ongoing strike at bpost, there have unfortunately been significant delays in deliveries. We regret that this has impacted your order and the service you expected.
If you would still like to cancel your order, we can request the return of the package. Once the return has been received and processed in our warehouse, we will proceed with the refund.
If you need any assistance with this, please don’t hesitate to contact our customer service team. We’re here to help.
Kind regards,
Coolblue
Delivery was quick and product quality…
Delivery was quick and product quality great
9 April 2026
Unprompted review
delivery not the expected day
3 April 2026
Unprompted review
Reply from Coolblue
Hi Nikos,
Thank you for your message. We are sorry to hear that you have not yet received your order.
We invite you to share your order number here or contact us directly via our customer service. We will then immediately check the current status of your shipment so that we can still ensure a quick solution.
Kind regards, Coolblue
Delivery chaos
Order was divided up into different packages - even though I ordered all items together some weeks ago.
And one item is delayed by 4 days. I was told it would arrive on two separate days and I stayed at home to receive it - but it never arrived and I had to follow up myself to find out what was happening.
23 March 2026
Unprompted review
Reply from Coolblue
Hi Caroline,
Thank you for sharing your experience. We’re very sorry for the confusion and inconvenience caused by your delivery.
Due to a temporary bug in our system, your order was incorrectly split and communication around the delivery was not as it should have been. We completely understand how frustrating it is to stay at home for a delivery that doesn’t arrive, especially after being given multiple delivery days.
Our apologies for this situation.
We can see that the missing items are scheduled for delivery today, with an expected arrival time around 12:30.
Thank you for your patience, and again, we’re sorry for the trouble caused.
Kind regards,
Coolblue
Everything went smooth and as promised
Everything went smooth and as promised. Fast action after ordered and fast delivery. Amazed and very happy. Thx a mill guys.
9 March 2026
Unprompted review
Truly disappointed about the delivery
i) I was informed that if the product was ordered on Friday 13th, it would be delivered on Sat 14th so I placed my order since I needed to use it for Saturday evening or Sunday BUT I was later notified by BPost that it could not delivered at my place AND it wouldn't be available for the pick-up till Monday 16th.
ii) One of the main reasons to place my order with Coolblue was the home delivery. But I needed to pick it up myself. The product was quite heavy (~7 kgs) & the pick-up place was not so close to my place.
iii) The packaging was torn. (Pictures will be available on demand).
16 March 2026
Unprompted review
Reply from Coolblue
Hi Rapheephand ,
Thank you for your detailed feedback. We sincerely apologize for the series of issues you experienced with your order.
It is disappointing that the promised Saturday delivery was not met, especially since you needed the item for the weekend. We also understand that being having to pick up a heavy 7 kg package yourself, while you specifically chose us for home delivery, is far from the service we aim to provide. Furthermore, the fact that the packaging arrived torn is not the standard of quality we strive for.
We will use your report to address these delivery and packaging issues. If the product inside the torn packaging is damaged in any way, please let us know immediately so we can arrange a suitable solution for you.
Kind regards, Coolblue
Happy client
Good customer service Good delivery and options of paying in the shop. Love it all.
13 March 2026
Unprompted review
Machine à café à grain PHILIPS
Commander sur le site reçu au magasin le lendemain.
Personnel tres sympathique et serviable
10 March 2026
Unprompted review
Happy with Coolblue. Not with BPost!!!
Very very happy with Coolblue. Unhappy with bPost : delivery announced until 2h before, suddenly cancelled. Product available only 2 days later. Quick and precise delivery is a plus for Coolblue. I may try another provider if bPost not involved.
28 February 2026
Unprompted review
tracking the parcel
I appreciated to receive infos, about the delivery, in advance and that the person delivering waited at the door without dropping the parcel and run. thanks
2 March 2026
Unprompted review
Coolblue refuse to re-deliver/reimburse a product not received
I ordered a Dyson hair dryer on 08/02, the parcel was delivered on 09/02 in an automatic pick up point, and I picked it the same day. The box of the product was in the parcel, but it was opened and completely empty, no product, no paper manual nothing. I immediately called Coolblue customer service. On the phone, Coolblue employee was reassuring and flagging that it was a known issue from Coolblue for customer to receive empty parcels for high value items, and that I quote “Coolblue has no idea how they are proceeding”. You can also find several news article about this issue.
After 18 days of “investigation” Coolblue stated that they did not find anything and that they will not re-deliver the product. I of course refused this resolution and will take further legal actions if they keep not delivering the product I ordered.
9 February 2026
Unprompted review
Reply from Coolblue
Hi Robin,
Receiving an empty box for such an expensive order is obviously very shocking. That is absolutely not what you should expect.
We completely understand how frustrating this is, especially since you contacted us right away. In situations like this, we are unfortunately dependent on an investigation with the carrier and our logistics team to determine exactly what happened.
You are always welcome to reply to our most recent email if you disagree or want to share additional information. We’ll review it again with you.
Kind regards,
Coolblue
Fantastic!
Fantastic!
Easy to buy, secure transaction, next day delivery and great attitude. Ah! and of course, the right price!
20 February 2026
Unprompted review
I haven’t received my package yet,the…
I haven’t received my package yet,the delivery was cancelled twice
15 February 2026
Unprompted review
Reply from Coolblue
Hi,
We see that you haven't responded to our request for more information.
We hope you finally received your package. If you have any problems, please contact our customer service immediately.
Coolblue
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