Icey-Tek / Cool Boxes UK Reviews 1,295

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and effectiveness in keeping items cold for extended periods, often for several days even in high temperatures. Many people also commend the outstanding service, noting prompt and efficient delivery, and helpful customer support that readily assists with inquiries and order adjustments. The products are frequently described as robust and well-made, serving various purposes from camping to catering, and often exceeding expectations. However, some customers mentioned that the cool boxes can be quite heavy when full, and a few initially ordered the wrong size, requiring exchanges. One reviewer also noted an issue with drain plugs not screwing in correctly, though replacement parts were quickly provided.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, durability, and cooling... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and quick delivery... See more

Service

Clients share positive opinions on service, with many reviewers praising the efficient and fantastic service... See more

Order

Customers had positive experiences with order, describing the process as easy and efficient, with items often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived really quickly and the quality is great. I ordered the 40l Cube Cool box, I should have read the description because it's much bigger than I expected but that just means I can get more in 🤣... See more

Company replied

Rated 5 out of 5 stars

I called Luke at Coolboxes uk and he was very helpful indeed .Answering all my questions.I asked him what he had in stock ,colours ,size ,ice packs and technical questions on achieving the best perfo... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Luke and Iceytek cool boxes. I ordered a box on Friday afternoon and it arrived on Monday morning. However, entirely down to me , it was the wrong size. A call to Luke & an alternative... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and solid product. I bought 4 large packs as a replacement to some gel plastic pouches which had served me well, but had started to deteriorate. They freeze very well, and have kept... See more

Company replied


Company details

  1. #16 of 81 best companies in Camping Shop

Written by the company

Since 2005 our mission has been to offer the highest quality, best performing coolers that last a lifetime. We provide five year warrantees, exemplary personal customer service and have gained a 5 star Trustpilot rating. We are the official UK and Europe distributor for the legendary Icey-Tek range of cool boxes. From a small weekend camping ice chest to a large cooler for fishing boats, Icey-Tek cool boxes can stay cold for up to 10 days. Used to keep anything and everything cool by caterers, fishermen, medical suppliers, campers and sailors as well as a handy cold store for the home. 


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great

Next day delivery on just a small item was brilliant. Seems like a great quality product at a good price too. Will definitely buy from here in the future.

23 July 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

Great customer service

The item I wanted was on back order - they were really responsive about expected delivery times, and even expedited the dispatch once it did arrive to ensure that I received the item in time for an upcoming holiday.
Super happy with the 55 litre box too - kept everything cool in 30 C heat while camping.

23 July 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Joe!

Rated 5 out of 5 stars

Great service

Great service. Luke was really helpful and pleasant to deal with indeed.

21 July 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Darren!

Rated 5 out of 5 stars

Excellent coolbox

Excellent coolbox, very happy with service, delivery time and build quality.

Did a 5 day camp recently, and it kept everything cold and fresh. And it was my emergency seat when my chair broke, and it was way more comfy!

Don't bother with a Yeti, get this instead!

14 July 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

I had a question on the product

I had a question on the product, received an email from Luke and within hours had I ordered a cool box and it arrived well packaged within 24hrs, amazing service, we have used the cool box and it’s perfect, kept everything cold for the time we needed it, would definitely recommend thanks

25 July 2025
Unprompted review
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 4 out of 5 stars

Delivered on time and in good…

Delivered on time and in good conditions. Extras such as the cushions were appreciated. Overall expensive but value for money.

7 July 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Shiona!

Rated 5 out of 5 stars

I got the small size for fishing keeps…

I got the small size for fishing keeps everything cold for 3 days we fished . Solid box used it as a seat and table .I wouldn't be without it now . It was easy to buy and deliverd within a few days great product .

23 June 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Barry!

Rated 5 out of 5 stars

I called Luke at Coolboxes uk and he…

I called Luke at Coolboxes uk and he was very helpful indeed .Answering all my questions.I asked him what he had in stock ,colours ,size ,ice packs and technical questions on achieving the best performance from my chosen cool box .Iceytec lives up to it name after taking my cool box fishing for 5 days in the recent uk July 2025 heatwave ( over 32 degrees day time temperatures) food was still ice cold on the 5th day Amazing !!! Thankyou Luke and Iceytec

18 June 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Justin!

Rated 5 out of 5 stars

Amazing ice cooling blocks

I bought large 8 Icey Tek cooling blocks to transport frozen goods and I am delighted with them. They stay frozen for ages and have taken the worry out of deliveries.

19 June 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

Excellent ice pack

Excellent ice pack that keeps the small fridge in my campervan cooler for longer than the cheaper thinner ones you usually see for sale. Thoroughly recommend.

16 June 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Terry!

Rated 5 out of 5 stars

Simply Brilliant

I stupidly ordered far too big ice box to start with. Icey-Tek arranged the return quickly and painlessly. The replacement smaller ice box performs brilliantly and I couldn't be more pleased with. Simply an exceptional product and company. Thank you.

12 June 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Tim!

Rated 5 out of 5 stars

Perfect for our needs

Luke was easy to deal with and the cool boxes arrived in good time and were perfect for our needs

6 June 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Nick!

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