Icey-Tek / Cool Boxes UK Reviews 1,295

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and effectiveness in keeping items cold for extended periods, often for several days even in high temperatures. Many people also commend the outstanding service, noting prompt and efficient delivery, and helpful customer support that readily assists with inquiries and order adjustments. The products are frequently described as robust and well-made, serving various purposes from camping to catering, and often exceeding expectations. However, some customers mentioned that the cool boxes can be quite heavy when full, and a few initially ordered the wrong size, requiring exchanges. One reviewer also noted an issue with drain plugs not screwing in correctly, though replacement parts were quickly provided.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, durability, and cooling... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and quick delivery... See more

Service

Clients share positive opinions on service, with many reviewers praising the efficient and fantastic service... See more

Order

Customers had positive experiences with order, describing the process as easy and efficient, with items often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived really quickly and the quality is great. I ordered the 40l Cube Cool box, I should have read the description because it's much bigger than I expected but that just means I can get more in 🤣... See more

Company replied

Rated 5 out of 5 stars

I called Luke at Coolboxes uk and he was very helpful indeed .Answering all my questions.I asked him what he had in stock ,colours ,size ,ice packs and technical questions on achieving the best perfo... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Luke and Iceytek cool boxes. I ordered a box on Friday afternoon and it arrived on Monday morning. However, entirely down to me , it was the wrong size. A call to Luke & an alternative... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and solid product. I bought 4 large packs as a replacement to some gel plastic pouches which had served me well, but had started to deteriorate. They freeze very well, and have kept... See more

Company replied


Company details

  1. #16 of 81 best companies in Camping Shop

Written by the company

Since 2005 our mission has been to offer the highest quality, best performing coolers that last a lifetime. We provide five year warrantees, exemplary personal customer service and have gained a 5 star Trustpilot rating. We are the official UK and Europe distributor for the legendary Icey-Tek range of cool boxes. From a small weekend camping ice chest to a large cooler for fishing boats, Icey-Tek cool boxes can stay cold for up to 10 days. Used to keep anything and everything cool by caterers, fishermen, medical suppliers, campers and sailors as well as a handy cold store for the home. 


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Rated 5 out of 5 stars

OMG!! Su

OMG!!! I'm so impressed with the 90l bbq cool box and the gel packs. With two huge areas to either fill up with drinks or bbq food this is a must have for the summer or if you are entertaining friends and family.
There is loads of room for beers/drink, gotta be room for 2 or more cases of 330ml bottles you can fit in there & and room to lay a few on top too.

The cooler itself works even better with the gel packs too, just freeze 2 or 3 and put them in the cooler a day before you want to use it. It's amazing how much longer stuff stays cold, it's really impressive as even after leaving the ice melt after 4/5 days the drinks are still cold.
Recommended absolutly :) may seem a tad expensive but worth every penny. It's a summer/entertaining must have.
Massive thanks to icey tek team for an amazing product

17 December 2024
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Reply from Icey-Tek / Cool Boxes UK

Thanks Andrew!

Rated 5 out of 5 stars

Great service and product

Great customer service even before I bought anything which had me feeling confident about the company. I was discussing details of their 25l coolbox and it sold out while I was procrastinating, one more became available and Luke dropped me a message to let me know it was listed on their website so I could grab it before anyone else.

Shipping was exactly as expected, the products were well packaged and the cool box is great.

I think Icey-Tek cool boxes are the top end of 'you get what you pay for' I don't believe a yeti or other high end cooler would be any better despite the extra cost.

11 June 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Adam!

Rated 5 out of 5 stars

Excellent product

Excellent delivery and solid product. I bought 4 large packs as a replacement to some gel plastic pouches which had served me well, but had started to deteriorate. They freeze very well, and have kept a (full) cool box at 0/1 degrees for over 24 hours, even in this very hot weather. They also don't sublimate, leaving a mess of water. Encouraged, I bought extra, large ones and the smaller gel packs for a smaller cool box. Highly recommend.

3 June 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

Precision engineering in a cool box.

After my partner sat on my basic supermarket-quality cool box he decided to get something more robust and went for an Icey-Tek. I have been incredibly impressed with the Icey-Tek. It has a bit of Lego-chic, which I love, but it is obviously very well thought out and well engineered.

The most obvious thing is how solid the cool box is, and how well made all the components are. We used the cool box for a weekend away and after more than 24 hours the ice packs were still completely frozen.

The robust rubber latches ensure the lid is as tight as it can be, making a seal that prevents warm air getting into the box.

We put the cool box’s strength to a test when we both sat on the cool box - totalling around 150kg, and used the cool box repeatedly as a step over the weekend to get on and off a bed that was higher than most beds.

I know we won’t be replacing this cool box any time soon.

21 June 2025
Unprompted review
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Reply from Icey-Tek / Cool Boxes UK

Thanks Vik!

Rated 5 out of 5 stars

Awesome

Now on day 3 of camping and everything is still staying cold, freezer blocks still frozen, awesome cooler box

19 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Mike!

Rated 5 out of 5 stars

Top quality kit and rapid delivery

Brilliantly made kit. I was searching for the U.K. version of the brand you have heard of, and this is it. At almost half the price and the same quality. Will be buying again (but bigger!).

13 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Sebastian!

Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality products. I first purchased an Icey-Tek coolbox in 2016, it's still going strong. This year I purchased two large ice packs for my coolbox....it takes it up to a whole new level. I used it daily as my 'fridge'and would recommend these products to anyone wanting quality, durability and an item that does exactly what you need it to do.

11 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Clare!

Rated 5 out of 5 stars

1st class product and customer service

Absolutely superb customer service from the beginning answering questions quickly just nice people to deal with and the cool box is everything I expected and more
Will only use this brand in the future from this company
Thank you Ian Whittaker

22 April 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

Great service!

They were very quick with responses to questions and willing to help advise which cool box would be best for our needs. The box and cool packs arrived quickly. Initially I had a problem with the drain plugs not screwing in correctly but some spares were very quickly sent which worked. The box itself and the cool blocks worked really well. The best cool box I’ve ever owned! It kept cold throughout our camping holiday. Would definitely recommend.

16 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Mark!

Rated 5 out of 5 stars

Fantastic product super heavy duty

Fantastic product super heavy duty and well made . Has cup holders and a heavy duty handle . They are abit on the heavy side but I can understand that this is due to the quality of the product and it is built to last .
Keeps drinks and food cold for over 24h with 3 standard freezer blocks

8 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 4 out of 5 stars

Great kit with lots of space and with…

Great kit with lots of space and with the racks inside the unit it keeps items separate as you would assume! Very robust with the lid and securing catches!
I would love a long attachable handle to pull it without bending over!

13 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

Nice cool box

Nice cool box! Keep it Cornish with a little bit of Asian input!

12 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

This my second purchased ordered a…

This my second purchased ordered a smaller one for the micro camper stays cold for 5 days perfect. I would recommend these to anyone camping.

2 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Joan!

Rated 5 out of 5 stars

Excellent product

My experience of ordering from the company was faultless. The website works as intended, the delivery time was like lightening, the packaging more than suitable and the quality of the supplied product far exceeded expectations. I haven't tried the product yet, but based on build quality I do not expect any issues with it living up to the website claims. From my perspective the product certainly lives up to that claimed and I am surprised that that they do not appear to match their other, apparently far larger (online prescence) competitor, in terms of web-prescence as their products seem at least equal if not better. They were certainly not the first hit on Google when searching for passive cool boxes, and it was only persistant searching for information about such things that led me to Icey-Tek. Once found I thought 'What a find' esp. given their relative value for money vs. their big competitor (who I think are charging too much). Anyone looking for a rotomolded cooler with apparent exceptional performance would do a lot worse than to consider Icey-Tek.

6 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

If you take everything into account for…

If you take everything into account for the price in my opinion, these are the best cool boxes on the market. Yes they are not cheap! But with the right amount of blocks you get 5/7 days of chilled food. Depending on the outside temperature.

6 May 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Steve!

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