The Co-op Reviews 2,730

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 384 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the staff, citing unhelpful and rude behavior, and a general lack of customer service. Issues with products were frequently mentioned, including missing or incorrect items, poor quality, and short expiration dates. Reviewers also found the pricing to be a significant concern, often describing items as overpriced and noting discrepancies between shelf prices and scanned prices. The customer service was widely criticized for being unhelpful, difficult to reach, and unresponsive, particularly regarding complaints and refunds. Delivery services were also a major point of contention, with frequent reports of missed deliveries, missing items, and late arrivals. However, some customers did have positive experiences, highlighting helpful and kind staff members who provided excellent customer service. A few people also appreciated the quality of certain own-brand products, found some meal deals to be good value, and praised the efficiency of some delivery drivers.

What people talk about most

Staff

Customers consistently express dissatisfaction with staff interactions. Many reviewers describe staff as... See more

Product

Reviewers highlight negative aspects of product. Many customers report issues with product quality, such as... See more

Price

Users describe negative interactions with price, frequently citing high and increasing costs for items, with... See more

Customer service

People report negative experiences with customer service, citing issues such as unhelpful staff, lack of... See more

Delivery service

Consumers find delivery service to be consistently negative. Many reviewers report frequent issues with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

TRAIN STAFF TO PICK/READ ITEMS CLEARLY!!!! Always a problem with co op delivery! It’s a shame because I like Co op food but honestly the delivery service is shocking. Items missing from every delivery... See more

Rated 1 out of 5 stars

Ordered a shop via Deliveroo. Three items were missing, including a box of laundry detergent and fabric softener! Ordered vanilla flavoured ice cream, and received salted caramel instead (I selected “... See more

Rated 1 out of 5 stars

While in theory membership equals discounts they are never applied in real life. Automated transactions refuse to scan cards and most human operators don't bother. Very rarely a person with retail ski... See more

Rated 1 out of 5 stars

Local store recently closed for a refit. On reopening, the new self-service tills don't accept cash - finding a member of staff to pay using cash usually means wandering down every aisle looking for s... See more


Company details

  1. Market

Information provided by various external sources

A co-operative (co-op) is a different kind of business. Our Co-op is owned by individual members and other co-ops, not big investors, and our members get a chance to have a say in how we’re run. Profits mean members receive money, rewards and offers and a co-op can support its local community.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I just been co op in lias road and I…

I just been co op in lias road and I thought wow amazing all spotless dand I'm a cleaner I have ocd reg cleaning I really enjoyed my ashop the lovely lady manager dark hair was hard to catch up with ad I wanted a bit of help I called her Ashe weas very nice actually told her how clean and tidy it looked weash rady to find thingad and ray ast till isa aweeadome guy too jusat thought I'd give credit wehere it's due I be going co op rather than Aldi due to clean noce presaent Adrian of stock and fruit looked so colourful great ashould thanks for a good ashould experience

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Just had a meal including some baby…

Just had a meal including some baby potatoes from the coop grow by Sean Liddell variety is.Gemson grown in Berwick shire an I have to say they were superb tasted more like Jersey Royals than the Jersey Royals I have had lately can't wait to get some more 5star taties.no I don't know him I believe credit IS due where credit IS due

8 May 2026
Unprompted review
Rated 1 out of 5 stars

I tried again to get longlife milk

I tried again to get longlife milk. This time in 2 branches in Cambridge. Like my local branch in Burwell of all the Long Life milk was out of stock. I had selected longlife milk from weekly offers which expires on Sunday. Few of the offers are things that I would choose to buy. I am disappoint milk was on offer when it is out of stock. I am very disappointed with Co-ops customer service on Facebook. By time the milk comes into stock again offer is likely to have expired. Being a member has very little benefit because as a single person who does not eat junk food, few if any of offers are of benefit to me. Please note I am not blaming staff at shops.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Just rude

Just rude. There is one woman in my local Co-op food (Liverpool Darley Drive) that is okay, but the rest are just rude. After an incident with a female member of staff recently, ive given up with the Co-op. I still use Co-op bank, but im done with Co-op food, as why should I pay significantly more, but get poor customer service?

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience at the coop

We shop at Williton mostly click and collect Excellent staff excellent service. Members prices make the coop competitive and good quality items Clean bright shop well stocked .Easy to order on line always carefully picked, packed and ready for collection

4 May 2026
Unprompted review
Rated 1 out of 5 stars

TRAIN STAFF TO PICK/READ ITEMS…

TRAIN STAFF TO PICK/READ ITEMS CLEARLY!!!! Always a problem with co op delivery! It’s a shame because I like Co op food but honestly the delivery service is shocking. Items missing from every delivery, I had 7 items missing from one delivery of 10 items! Clearly stolen by delivery driver. Items were in a green open bag not the usual brown sealed bags. There are always incorrect items or really poor use by dates on some items. I’ve informed them each time but there doesn’t seem to be a change so not sure if I can continue ordering from them but being disabled I can’t get to their stores. Disappointing.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Where better to shop than the Co-op

Where better to shop than the Co-op

Great meal deals, great member prices.
Gorgeous selection of doughnuts and cakes.
My favourite rump steak at great price.
5 Star ☆☆☆☆☆ from myself and the Mrs

We shop in the Co-op most days.

30 April 2026
Unprompted review
Rated 2 out of 5 stars

Fk14 Hillfoot coop

Fk14 Hillfoot coop. Unfriendly staff who do not reply to simple "hello". They still have cobid perspex screens fitted. These regular scratch and hit my hands when collecting scanned goods. Leaves no room for my full baby so it ends up placed on the dirty floor instead. Very poor

29 April 2026
Unprompted review
Rated 1 out of 5 stars

We bought several fruit items again to…

We bought several fruit items again to test if they were consistent with poor quality. No surprise there that they were as bad or worse. The grapes were so sour i thought they were gooseberry's. The banana's were a horrid dry taste and went black after 1 day. The oranges were as sour and tart as the grapes.All the fruit after one day showed signs of age consistent to end of life fruit and veg. I AM DISGUSTED!!

27 April 2026
Unprompted review
Rated 1 out of 5 stars

The coop bank is very good the staff…

The coop bank is very good the staff very helpful but to try and use the online banking is just rubbish I have been one hour and 30 minutes trying to set up keeps sending you back to the beginning I won't bother it would have good and a lot better for me because my bank is 2 bus rides away maybe its my age I will ask my grandson to help

28 April 2026
Unprompted review
Rated 2 out of 5 stars

Robot machines at all 4 tills (card only)

They took away the reward cards. Now they have robot machines at the 4 tills where you can only pay by card. This is my local shop in a small town where the elderly and disabled depend on it. The whole coop ethics and beliefs have gone. Customers and staff don't like any of it but management don't listen. It's all about the money now. Very sad.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous

If you are able to get to a store please do. The delivery service is not worth 1 star to say the least. I will probably never try ordering online from the coop again.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Milton road branch.Cambridge

Milton road branch.Cambridge

Absolutely disgusting. Was having problems entering the shop as I had a wide pram and 2 members of the staff just laughed at me whilst standing at the entrance . The girl was just eating a banana and the other one just playing on his phone. No help or anything. The store inside was disgusting, dirty floor, most pricing missing and tonnes or cardboard boxes scattered in the isles.

Why has the coop really turned this bad?

23 April 2026
Unprompted review
Rated 1 out of 5 stars

offers appeared on App on Monday

offers appeared on App on Monday, as usual, selected 2. More offers appeared on Thursday. Checked my wallet on website, which I couldn't do through the App, and the original selections no longer there. Tried choosing new offers, kept getting error messages. Tried complaining online but got requests for product code and expiry date. Waste of time.

23 April 2026
Unprompted review

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