TRAIN STAFF TO PICK/READ ITEMS CLEARLY!!!! Always a problem with co op delivery! It’s a shame because I like Co op food but honestly the delivery service is shocking. Items missing from every delivery... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
A co-operative (co-op) is a different kind of business. Our Co-op is owned by individual members and other co-ops, not big investors, and our members get a chance to have a say in how we’re run. Profits mean members receive money, rewards and offers and a co-op can support its local community.
Contact info
One Angel Square, M60 0AG, Manchester, United Kingdom
- 0800 0686 727
- social@coop.co.uk
- www.co-operative.coop
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So expensive
So expensive, you can see why they don't have big stores, I only shopped there because I had to.
I just been co op in lias road and I…
I just been co op in lias road and I thought wow amazing all spotless dand I'm a cleaner I have ocd reg cleaning I really enjoyed my ashop the lovely lady manager dark hair was hard to catch up with ad I wanted a bit of help I called her Ashe weas very nice actually told her how clean and tidy it looked weash rady to find thingad and ray ast till isa aweeadome guy too jusat thought I'd give credit wehere it's due I be going co op rather than Aldi due to clean noce presaent Adrian of stock and fruit looked so colourful great ashould thanks for a good ashould experience
Just had a meal including some baby…
Just had a meal including some baby potatoes from the coop grow by Sean Liddell variety is.Gemson grown in Berwick shire an I have to say they were superb tasted more like Jersey Royals than the Jersey Royals I have had lately can't wait to get some more 5star taties.no I don't know him I believe credit IS due where credit IS due
I tried again to get longlife milk
I tried again to get longlife milk. This time in 2 branches in Cambridge. Like my local branch in Burwell of all the Long Life milk was out of stock. I had selected longlife milk from weekly offers which expires on Sunday. Few of the offers are things that I would choose to buy. I am disappoint milk was on offer when it is out of stock. I am very disappointed with Co-ops customer service on Facebook. By time the milk comes into stock again offer is likely to have expired. Being a member has very little benefit because as a single person who does not eat junk food, few if any of offers are of benefit to me. Please note I am not blaming staff at shops.
Just rude
Just rude. There is one woman in my local Co-op food (Liverpool Darley Drive) that is okay, but the rest are just rude. After an incident with a female member of staff recently, ive given up with the Co-op. I still use Co-op bank, but im done with Co-op food, as why should I pay significantly more, but get poor customer service?
Staff very rude and obnoxious
Staff very rude and obnoxious. Wouldn’t allow cash because of the coins I had despite receiving them from a different co op days before.
Excellent experience at the coop
We shop at Williton mostly click and collect Excellent staff excellent service. Members prices make the coop competitive and good quality items Clean bright shop well stocked .Easy to order on line always carefully picked, packed and ready for collection
TRAIN STAFF TO PICK/READ ITEMS…
TRAIN STAFF TO PICK/READ ITEMS CLEARLY!!!! Always a problem with co op delivery! It’s a shame because I like Co op food but honestly the delivery service is shocking. Items missing from every delivery, I had 7 items missing from one delivery of 10 items! Clearly stolen by delivery driver. Items were in a green open bag not the usual brown sealed bags. There are always incorrect items or really poor use by dates on some items. I’ve informed them each time but there doesn’t seem to be a change so not sure if I can continue ordering from them but being disabled I can’t get to their stores. Disappointing.
Where better to shop than the Co-op
Where better to shop than the Co-op
Great meal deals, great member prices.
Gorgeous selection of doughnuts and cakes.
My favourite rump steak at great price.
5 Star ☆☆☆☆☆ from myself and the Mrs
We shop in the Co-op most days.
Fk14 Hillfoot coop
Fk14 Hillfoot coop. Unfriendly staff who do not reply to simple "hello". They still have cobid perspex screens fitted. These regular scratch and hit my hands when collecting scanned goods. Leaves no room for my full baby so it ends up placed on the dirty floor instead. Very poor
We bought several fruit items again to…
We bought several fruit items again to test if they were consistent with poor quality. No surprise there that they were as bad or worse. The grapes were so sour i thought they were gooseberry's. The banana's were a horrid dry taste and went black after 1 day. The oranges were as sour and tart as the grapes.All the fruit after one day showed signs of age consistent to end of life fruit and veg. I AM DISGUSTED!!
The coop bank is very good the staff…
The coop bank is very good the staff very helpful but to try and use the online banking is just rubbish I have been one hour and 30 minutes trying to set up keeps sending you back to the beginning I won't bother it would have good and a lot better for me because my bank is 2 bus rides away maybe its my age I will ask my grandson to help
Robot machines at all 4 tills (card only)
They took away the reward cards. Now they have robot machines at the 4 tills where you can only pay by card. This is my local shop in a small town where the elderly and disabled depend on it. The whole coop ethics and beliefs have gone. Customers and staff don't like any of it but management don't listen. It's all about the money now. Very sad.
Bad staff in Cantley shop
Bad service
Used the racial miscommunication card, even when I was the only customer there.
Ridiculous
If you are able to get to a store please do. The delivery service is not worth 1 star to say the least. I will probably never try ordering online from the coop again.
Milton road branch.Cambridge
Milton road branch.Cambridge
Absolutely disgusting. Was having problems entering the shop as I had a wide pram and 2 members of the staff just laughed at me whilst standing at the entrance . The girl was just eating a banana and the other one just playing on his phone. No help or anything. The store inside was disgusting, dirty floor, most pricing missing and tonnes or cardboard boxes scattered in the isles.
Why has the coop really turned this bad?
Just sold me rotten goods under the…
Just sold me rotten goods under the excuse of a yellow sticker. Do not trust with your health or your money!
offers appeared on App on Monday
offers appeared on App on Monday, as usual, selected 2. More offers appeared on Thursday. Checked my wallet on website, which I couldn't do through the App, and the original selections no longer there. Tried choosing new offers, kept getting error messages. Tried complaining online but got requests for product code and expiry date. Waste of time.
The co-op drinks are expensive
The co-op drinks are expensive, and their Aberdeen Angus beefburgers have gone downhill recently as I've found small lumps of gristle and grit in them.
How can the co-op say it is price…
How can the co-op say it is price matching Aldi, when you do not need a store card for Aldi prices?
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








