Corel Reviews 306

will not support; rude staff.

Unbelievably horrible customer service. I've been using PaintShop Pro since v3 and never has this issue. PaintShop Pro v2023 saves images to a different folder than the original folder it was opened from. And it's not the same every time. I have to hunt down where the file was saved. I have to hit "Save As" every time to ensure it's going back to its original folder. "Save" is the problem. No program does this. Corel chat and phone support is non-existent. Everything ends up thru email, and I suspect it's robot driven as it totally ignores what my complaint is and what I've already done to attempt the fix the issue. I'll be searching for new software to use.

The customer service is horrendous. We have 4 computers using Corel. 2 got upgraded properly to 2022, and 2 got put on cloud subscription. I've been trying to fix this issue for 2 years. they refuse. Now I have to pay another yearly subscription fee for a version that is NOT what I ordered. I've been down all day during my busiest week of the year so far and they refuse to let me talk to anyone who can even understand English. It's supposedly been escalated, but they can't give me a timeframe. The agent refused to even tell me if they would get back to me this week or this month.

I would not recommend. I'm currently investigating alternatives. Maybe paying for Adobe products is worth the price because my entire company won't be held hostage while they play games, hang up, close tickets and put me on repeated, extended holds and pretend they can't find the account.

Funny, I just read the previous review dated April 2024 and I support what they are saying entirely. I have bought and paid for CorelDraw Suite and all of a sudden I was getting error code 126. Like the previous reviewer, I am 64 years old and have only used Corel for layouts for the associations and events that I volunteer with. I couldn't fix the problem so I called CorelDraw. I spoke to Herve and he told me my version is no longer supported and sent me an email with a link for me to delete and reinstall. I did this and then I was told that I had exceeded my license usage. I called back and they cleared that issue. The message still appears and I can no longer use Corel. I don't know about anybody else but right now living is difficult. The cost of everything has risen so high and I am on a pension. I cannot afford the upsell they tried to give me. I called Customer Service and told them it is difficult to know that I paid, in good faith, to purchase software that they will no longer support. I was told by Bryan, their customer service rep, that they are training technical support personnel on the newest technology (platform versions, etc.) and they would not be able to support older software. I challenged him as I am running Windows 10 - 64 bit platform and majority of the public is still running that as I am sure not everyone has converted to Windows 11 and that was not an accurate argument. He said I was right but there was nothing else Corel would do for me. Not stellar by any stretch of the imagination. If I ever get enough money to be able to buy software it will no longer be Corel. It will be Adobe. Very hurt that I am now left without any ability to volunteer the way I was.

As my title says. Support is one of the biggest reasons why people pay for software. As a computer technician, I want to let people know about my experience with Coral. I looked after a 90 year old who loved using coral for photos. It was his absolute Joy. There was some issues with Coral and we had to reinstall it and then found out that we couldn't install it due to some errors. After spending over 3 hours trying everything we could do to get it working we had to contact Coral. Guess how long the average response time from them was 1 week.
1 fricken week for a customer who has paid for their software. The support is literally the worst support ever. They must have the support overseas because it's almost like Chat GPT. The staff have no idea what to do and only give generic scripted responses. And then when they ask for a question and then you reply with the answer - you've got to wait for another week for them to respond.

This 90 year old threw in the towel after waiting for 3 weeks in total for the support. The one thing in his life that he enjoyed he ended up saying, I can't deal with the stress with dealing with Coral.

Of course they won't care - however seeing this deflated man who still can't get his coral software working despite being a paying customer absolutely makes me so angry that companies feel as though this level of support is even acceptable.

I would suggest to anyone who is reading this review - to NEVER EVER support his company. They are literally the worst of the worst and their staff are the bottom of the barrel in terms of quality.

I can't wait for the day that Chat GPT puts them out of a JOB - because Chat GPT has more intelligence and ability than Coral support staff.

If your waiting a week for your response, remember, that's normal. It's almost as though they intentionally do this to hope that customers go find the answer through another means.

Stay away

reinstall on new computer is very bad supported by corel, they do not allowed more then 1 installation,
I am very disappointed in coreldraw's decision, I will never recommend a product from corel draw, I have purchased the official license and expect full assistance from corel to support a new installation on my laptop, I find it absolutely unacceptable, my email d.siemons65 g m a i l

Corel discontinued the user forums for their products a while ago. It was an easy way to quickly find out about something.
They disbanded the forums because it was a growing collection of all the errors in their products. There was also critical talk about this deaf and dumb company.

Thee send me the possility to update to paint shop pro ultimate 2023 for 41,99. When I click on the link I get a price 69,99? Ok, I send a mail to support for explanation Domplein and than they send me a new offer for 59,49. What are they doing over there? What are the thinking.

I have been a Corel customer and user fo 20 years. Each new version gets more intricate and gets more erratic. I installed the new 2024, and so far,
have been able to use it for no more than a couple of days at a time without failures. These failures are now costing me money due to canceled orders.

Just got their video editor for a trial, already found least 4 shortcuts on my desktop, after installation, for no reason.
Also, why would they force you into having an account on their website for just a simple quick trial?
Hello Corel, this is 2024 and not 2004. Wake up.

I've been working in Windows CorelDraw for 25 years and I'm used to the fact that it's useless to contact Corel technical support, because they know no more than User Guide and it's a waste of time to follow their recommendations. That's why I studied everything myself and didn't contact to support anymore.
But when Apple stopped supporting bootcamp, I had to work in MacOS and there were problems with Quickcorrect, Corel crashed and appeared Chinese hieroglyphs, that could not be removed.
I contacted support, Ameer Aukloo tried to help me, but it was, as before, a waste of time.
I was lucky that Mr. Kenneth D'sa began to work with my problem, he was very attentive to this, we contacted many times and Mr. Kenneth D'sa fixed everything, and also answered all the questions, but which I could not find answers for 25 previous years.
Thank you very much Mr. Kenneth D'sa

Corel is unresponsive. Their website just makes me go in circles.

I bought the 2021 video editor and my computer could not handle it. I finally was able to buy a better computer and now I can't transfer the $180 corel video editors.
totally waste of money.

There's NOTHING they can do to change my mind. Corel software and tech support is the very WORST. Corel USED to be a reputable company. My experience is this:

I spent $100 on Video Studio Ultimate 2021 a little over a year ago but didn't attempt to use it until recently when I discovered it didn't work and crashed every time I tried to use it. Sent a tech support request which was answered after a week or so but they wanted me to do a crap load of technical stuff which is way beyond anything anyone should have to do to make it work. They claimed I hadn't updated my Windows system since 2006. They must think we are stupid. Install this, uninstall that, update drivers, etc. OMG SUCH Crap
Can't you just make a program work as advertised ??

I run Windows update regularly ( like almost every day) so there's NO WAY that I have device drivers from 2005. That's total BS.

Folks, SAVE YOUR MONEY and search for something else. Corel USED to be good software company but NOT ANYMORE.

Totally unresponsive! I have just submitted my second request for refund (through Cleverbridge) for the Corel Graphics Suite 2023 that I purchased on 11/22/23. I installed it on 12/13/23. I am extremely disappointed! I have been using Corel Draw for many years and thought that this update would offer new features, the advertised included 7,000 creative assets and would improve my productivity. Instead, a critical feature I need (the page sorter view) has been removed. I have been unable to find the advertised content of 7,000 assets, and most importantly...I crashes EVERY TIME I OPEN AN EXISTING DRAWING! I submitted a support ticket trying to find the assets with no response, then another for the crash issue a week ago, and have received NO RESPONSE. I have also not received a response for my request for refund from yesterday!

Start getting worst and worst. If you don`t buy the latest version the actual version you use it is manipulated in the background by the company to make you upset and purchase the version.
I started with corel 3 and I have my custom workspace I use with my tools all of them and the adjustments are saved but I can use them only for few months until they mess up all in the background.
I never used the touch workspace but on 1st December all the rest just disappeared.
I will not purchase it again.
I will start to use Illustrator.

Had to reinstall my 2020 version of Paint shop Pro for which I bought a "lifetime licence". The software wouldn't install and the agent I spoke to was clearly not interested in helping. They then told me to buy their latest software as the solution - I don't want to, I have a "lifetime licence" for PSP 2020! When I told them that this felt misleading and that I'd be taking my business back to their main competitor Adobe, the agent pretty much just said "fine I'm closing your support ticket byeeee!" Absolute joke. Avoid this company like the plague. It's such a shame because the software is a good alternative to Adobe's Photoshop. Funny how the software couldn't be reinstalled, yet even with a deep clean of my PC's program folder, Corel are STILL spamming my PC with popups for their latest products - that works but your actual software doesn't!? Disgrace.

I have problems exporting photos with Corel's After Pro photo editing software. I can only export a few photos at a time. I reached out to the customer service team. It took nearly a week before they replied and then they told me to email them a screenshot. I explained the problem previously: the software freezes and crashes. No screenshot is available of this. They reply in 1 sentence emails to my emails asking irrelevant questions. It’s as if they are finding ways not to deal with my complaint. I wished I had signed up with Adobe Lightroom instead. Would not recommend.

Retired Grandmother not using product. Corel wiped out bank account for automatic renewal not authorized.
Customer Service issued a full refund. The refund only took a couple business days to receive. Thank you Corel!

Corel Draw used to be my "go to" for design, photo manipulation and video editing. Corel Draw was an incredible piece of software. Not any more. The customer service is almost none existent. The advertising is misleading at best and downright lies at the worst. I honestly couldn't tell you if the software is still as good as it used to be as when I downloaded and attempted to install the "free trial" of Corel Draw it asked me for a credit or debit card. Uninstalled. The Corel group are now basing their income, not on the once excellent software but now hoping that the people who give their credit or debit cards during the installation of the "free trial" software are going to forget to cancel (if they in fact want to) before the end of the trial and then they get charged and Corel get the revenue despite most people thinking it was free software. Morally wrong and sustainable only until it becomes unsustainable when their potential customers realise just what a bunch of misleading, untruthful, redirecting tricksters the Coral company have become. Absolutely shameful and after over 30 years of using their software (and paying for it) I have uninstalled everything to do with the Coral company and will sadly never use them again. At the moment Corel Draw is at an exorbitant price which is probably why the Corel Company base their business on simply anticipating people will forget they have given their financial details and will therefore be charged after the "Trial" period. Don't do it!
EDIT: As of Aug 24th 2023, The Corel company now have a 91% 1 star rating. Simply stated, this means that of all the reviews on Trust Pilot over 90% are bad reviews. I think that it's time that someone high up in Corel gets fired.

I bought Corel Painter 23 from their official website.
Language can't be changed. No language options when installing.
MOST terrible thing is, their sales team, customer team and tech team offered no useful solution on this. And they are very good at kicking ball from an apartment to another. They just sent me a link for windows even though I mentioned that my computer is MacBook.
Ridiculous Company.