Core Service Reviews 

This is no real personalized service, not anything close to the standard service I expected as a patron who bought their handy power spray, instead I got another one of those UK evasive, monologues they have their customers endure on an answer machines, and getting nowhere with their fast talking mumble jumble of an email address I could not catch it all in their ranting swoop: Last item I'll get from Spears +Jackson. Item didn't spray, corporate contact didn't work, will now ship it back and tell them we're to put their awful corporate service,, almost feel sympathy for their customers having to endure this third world corporate attitude that seems more and more prevalent in the UK ,,😠😡🤬

I had a challenging problem with my pressure washer which Hollie and her line manager resolved on the 18th March. I have over 20 years experience working with and managing customer service teams and both of them have exceeded all expectations and are the most polite and helpful people I have experienced in customer service. Thank you.

Wanting to send a part back but had no contact from anyone on how to process the return . Followed the process as advise on the support site but still no one has made contact with me

Jazz was very helpful & provided an excellent service. The whole process of claiming against the warranty went very smoothly

Jazz was extremely helpful with my query and helped each step of the way to purchase what I needed! I would still like to talk a person when doing something like this as it takes away independence from the elderly,then my father would be able to do his own shopping as he can speak on a phone but dosent have a computer or smartphone! ☺️

Very helpful, quick response to problem.

Outstanding Service 🌟🌟🌟🌟🌟
After an appliance I recently purchased developed a serious fault..
I rang "Coreservice" and explained the problem to a polite and helpful young lady "Alice"
After a couple of emails for proof of purchase etc..
I was assured that everything will be sorted out..
Less than a week later, a courier was stood at my doorstep with a Brand New appliance.. Amazing..!
If I could give more than five stars I would..
My contact name was Alice, I know that this problem would have taken a lot more people "The Team" to put right, so thank you all 👌..
Best Regards And Thanks Again Alan.

I was on the waiting list for a Challenge ET-D1806 battery. These batteries are not always available. I ordered the battery and it arrived cracked. I have tried all the available methods of contacting Coreservice, none of which work. Emails to support received a generic reply directing me to the website. The ticket system does not facilitate the issue I have. I want a replacement sent before the stock is exhausted again. I don't want to have to wait for my battery to be received and I can't see a method to return the battery anyway.

My time, like all customers is valuable and it is unacceptable that direct communication with Coreservice, (which in itself is a contradiction in terms) is frustrated by broken technology.

Excellent service from Core Service. I emailed them as I wasn’t exactly sure which part I needed, and they responded quickly with clear, precise advice that pointed me in the right direction straight away. The part arrived promptly with no fuss, fitted easily, and works perfectly.

Really impressed with the efficiency and customer support — 5★ service from me. Highly recommended.

Received an email from this company 12/01/26 with apologies for poor service asking me to email their “support “ with all the details. I duly did as they requested on the same day, guess what? Two weeks later and they haven’t even acknowledged receipt of my email let alone actioned it!! What an absolute disgrace, why do any of the well known brands put their own reputation at risk using this Company?

Was sent the wrong part.
Someone else probably ordered a hose for a pressure washer, I didn't.

Re: Order Number 253983

Raised my complaint, and Nicky sorted it out immediately.

Yes it's annoying that there's no phone number, but they respond quickly to webchat/email.

OK, a big delay overall, customs brexit Ireland.
Not ideal having to pay customs twice, but eventually got the lawnmower parts I needed, didn't send back the hose, doesn't fit my washer, but it's in the shed 🤷‍♂️

4 stars, because Nicky sorted the issue immediately 👌

product in stock at a good price with rapid delivery

Purchased Ferrox Lawnmower in Aldi, coreservice uk provide the 3 year warranty. Would not recommend purchasing the Ferrox Lawnmower in Aldi it was always temperamental and when I finally reached out to Servicecore within my 3 year warranty they were a joke. They arranged to have Lawnmower picked up and delivered back. No explanation was given what was wrong with Lawnmower, was it fixed , was it still not working. impossible to get someone on the phone, they make you set up a ticket injury every time. Can't get in contact with the same person. If you are purchasing something and the warranty is with servicecore then don't buy it !!

The irony that you finally reply to me on a platform like Trustpilot but yet you ignored my phone calls and emails when I contacted you directly. You reply on truspilot where you have a audience. It was your lack of communication and poor customer service that lead me to write this review. You returned the lawn mower with no explanation if it was fixed, it wasn't working when I contacted you, there was no correspondence whatever from you when you returned the lawnmower, no phone call, no email, no letter in the box with the lawnmower and no reply to my correspondence to you. You returned the lawnmower and failed to return the bolts that keep the handle of the lawnmower in place. I had placed them in a bag and tied them to the handle. I brought the lawnmower to my local dump.

Purchased a replacement battery for my Gardenline lawnmower for £70. It worked fine for some months then stopped taking a charge. Tried to contact them via their Web site due to no telephone number (very convenient!) As per other reviews, no reply or acknowledgement! You only need to see the high number of negative reviews to give you the impression they only want to sell the product, but not get involved after that. 63% negative reviews, thats astonishing. Its a shame because the part arrived promptly but that's the point, it no good running a buisness if you neglect the follow-up after sales service. I can't recommend this company due to the lack of after sales interest they gave. Sorry!!!!!

Regardless of having raised a ticket each time you contact them you have to provide the same information time and time a gain, model number, date of purchase, serial - its just incompetent in this day and age then the ticket number should give access to all that. I addition in order to get them to do something I am expected to go out and buy a syphon, then remove the fuel and oil and buy a box to pack the thing it to send it back!!!!!!! incompetent company, horrible to deal with

What a fantastic customer service.
I can’t thank Nicky enough for her help and product knowledge. Helped me repair my strimmer by supplying a part otherwise it would have ended up at the tip. Definitely 5 star service.

Worked great for me. Hose on my Ferrex pressure washer went bang and I wasn't sure if it could be fixed. Coreservice had it in stock at a reasonable price. Delivered overnight as well. If you know what part you need and they have it then I'd recommend them.

Items arrived efficiently - and what I ordered. After reading reviews here I gave them the benefit of the doubt, popped the specifics in the order notes so maybe that helped?

My only criticism is the APC delivery - they wouldn't accept a safe place but luckily I was in.

First, we need a company offering the services offered by this business. Sadly, based on my experience, this is not the right one. My on-line order was processed perfectly and the package passed to the courier Evri who promptly mislaid it so that I need a repeat of the order. The Coreservice web-site does not allow any human contact via telephone or on-line chat; although chat is offered this is an on-line form to which the company does not respond. They provide no telephone number and ignore e-mails to their "support" address. The web-site just send you round in circles. Thus, I am both out-of-pocket; have no spare parts and am totally frustrated. Beware!!!

Order placed on 4th July for parts. Correct part number supplied along with make/model/serial etc of machine.

Parts turned up 8th July - but not the parts that I ordered.

I have previously ordered the same part from Coreservice and the correct part was sent.

No telephone number on website, so attempted to contact Coreservice using online chat, but no response whatsoever despite trying for over an hour. I then tried the online "Support Ticket" system, which asks for a ridiculous amount of information before it will accept any query. However, I yet again entered, make/model/serial number/part number/starsign etc and explained that the wrong parts had been sent. I also attached a photo of the parts sent along with their packing slip, plus front and rear images of the correct part.

Again, I received no response but noticed that their system was being updated to "Awaiting Your reply". I then attempted email and supplied all details and images again. I received a response a day later from "Hollie" who said that there was a problem with their online system and she again asked me to supply the machine model number.

This was done but no further response from Hollie or anyone else!

I have since duplicated online and email queries (another 4 times) but I am getting no further response yet I can see that all emails are being mirrored on their online system - which still updates as "Awaiting Your Reply" despite no response being given.

Using the recommended "support" email address, which is also the email address people are told to contact in all Coreservice replies to Trustpilot reviews, results in an automated response stating "This mailbox is not actively monitored".

How can you trust a business that doesn't want to be contacted? No telephone number, no response to online chat, no response to support ticket system and no response to email!

Poor, poor, customer service!