Was sent the wrong part. Someone else probably ordered a hose for a pressure washer, I didn't. Re: Order Number 253983 Raised my complaint, and Nicky sorted it out immediately. Yes i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morni... See more
Company replied
When i received my new lawnmower I was totally pleased with how it looked and performed. It really cut grass exactly how I hoped it would. I then encountered a problem with one of the batteries whi... See more
Company replied
Took a search to find the spares outlet Mountfield uses for their yard force mowers. Website was a bit hit and miss to use as search function didn't work for me, but googling "coreservice "part numbe... See more
Company replied
Company details
- #22 of 25 best companies in Electronic spare parts
- #6 of 10 best companies in Appliances customer service
- #13 of 16 best companies in Technical service
Contact info
Unit A & B, Escrick Business Park, YO19 6FD, York, United Kingdom
- help@coreservice.co.uk
- www.coreservice.co.uk
4.3
Excellent
390 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good prompt service
Amazing variety of screws. All listed with part numbers so we were able to find the right one to mend our lawnmower for 49p!
2 May 2026
Reply from Core Service
Thank you for your review. We are pleased to hear you found our service prompt and that our part number listings helped you find the exact screw needed for your lawnmower repair. It is great to know you were happy with the value and availability of the parts. We appreciate your feedback and support.
Reply from Core Service
Thank you for your review. We are pleased to hear everything went smoothly and that you were happy with the fast delivery service. We appreciate your feedback and support.
Reply from Core Service
Thank you for your review. We are pleased to hear you were happy with the quick service and appreciate your support.
Product spot on and quick delivery
1 May 2026
Reply from Core Service
Thank you for your review. We are pleased to hear the product was spot on and that your delivery arrived quickly. We appreciate your support and thank you for choosing us.
Brilliant service
Brilliant service.
Very helpful employee (sorry don’t remember the lady’s name 😱) who supplied me with the necessary link to order a part, having confirmed it was in stock.
Really nice to speak with and delivery was quick!! Highly recommended! Thanks!!
29 April 2026
Reply from Core Service
Thank you for your kind review. We are really pleased to hear you received brilliant service and that our team member was able to help you find the correct part and confirm stock availability. It is great to know the ordering process was smooth and that your delivery arrived quickly. We truly appreciate your recommendation and thank you for choosing us.
Had an issue which was resolved quickly
30 April 2026
Reply from Core Service
Thank you for your feedback.
We’re pleased to hear that the issue was resolved quickly for you. Providing fast and effective support is something we always aim for.
We look forward to assisting you again in the future.
Great service
30 April 2026
Reply from Core Service
Thank you for your feedback.
We’re delighted to hear that you were happy with the service provided. Your support is greatly appreciated.
We look forward to assisting you again in the future.
Everything from start to finish was…
Everything from start to finish was good. Good price quick delivery
18 April 2026
Reply from Core Service
Thank you for your feedback.
We’re pleased to hear that everything went smoothly from start to finish and that you were happy with the pricing and quick delivery.
We appreciate your support and look forward to assisting you again in the future.
Reply from Core Service
Thank you for your feedback.
We’re delighted to hear that you were happy with the service and that you would use us again. That means a lot to us.
We appreciate your support and look forward to assisting you again in the future.
Reply from Core Service
Thank you for your fantastic feedback.
We’re delighted to hear that Jazz was able to quickly find the correct part and help resolve the issue for you. We’ll be sure to pass your kind comments on.
We really appreciate your support and look forward to assisting you again in the future.
Fab service
Great communication, really helpful and great quick ordering and delivery too.
29 April 2026
Reply from Core Service
Thank you for your wonderful feedback.
We’re delighted to hear that you found our communication helpful and that the ordering and delivery process was quick and smooth. It’s great to know you had such a positive experience with us.
We really appreciate your support and look forward to assisting you again in the future.
Reply from Core Service
Thank you for your feedback.
We’re pleased to hear that you were happy with both our service and delivery. Providing a smooth and reliable experience is always our goal.
We appreciate your support and look forward to assisting you again in the future.
Reply from Core Service
Thank you for your feedback.
We’re pleased to hear that the product matched the description on our website. It’s great to know everything met your expectations.
We appreciate your support and look forward to assisting you again in the future.
Excellent next day service !
28 April 2026
Reply from Core Service
Thank you for your feedback.
We’re delighted to hear that you were happy with the next day service. Providing a fast and reliable delivery is something we always aim for.
We appreciate your support and look forward to assisting you again in the future.
Reply from Core Service
Thank you for your feedback.
We’re pleased to hear that the goods were as described and that you were happy with the value and service provided. It’s great to know everything met your expectations.
We appreciate your support and look forward to assisting you again in the future.
Reply from Core Service
Thank you for your feedback.
We’re really pleased to hear that you found our chat support helpful and that your order arrived quickly. It’s great to know everything went smoothly.
We appreciate your support and look forward to assisting you again in the future.
The ordering on line was straight…
The ordering on line was straight forward and yhe delivery was made within just a few days
28 April 2026
Reply from Core Service
Thank you for your feedback.
We’re pleased to hear that you found the online ordering straightforward and that your delivery arrived quickly. It’s great to know everything went smoothly for you.
We appreciate your support and look forward to assisting you again in the future.
Replacement Qualcast pressure washer gun
I've been searching for a replacement Qualcast pressure washer gun for quite some time. Having failed with a 3rd party replacement last summer deeper research identified Core Service as a potential source. Although their website is not the most intuitive to navigate, I was impressed by the support when I lodged questions. I purchased a replacement (original part) and it arrived 2 days later. Quickly setting up for a test, I was well impressed with the results. Many thanks Core Service; I was contemplating buying a new machine but you saved the day. I have already made recommendations to family members. Great result.
30 April 2026
Reply from Core Service
Thank you for your detailed feedback.
We’re delighted to hear that you were able to find the correct replacement after your earlier difficulties, and that the part worked perfectly once set up. It’s great to know we could help save your machine from being replaced.
Thank you for your recommendation to your family members as well, that really means a lot to us.
We truly appreciate your support and look forward to assisting you again in the future.
Extensive catalogue….
What after a spare for a pressure washer which was difficult to find elsewhere. Ordering process was easy as the spare was identified using the excellent search function.
Clear order and delivery updates and the item arrived, well packaged.
Very happy overall as it saved a perfectly usable product from landfill.
11 April 2026
Reply from Core Service
Thank you for your thoughtful feedback.
We’re really pleased to hear that you were able to find the spare part you needed and that our search function made the process easy. It’s great to know the ordering experience, updates, and delivery all met your expectations.
We especially appreciate your comment about keeping a usable product out of landfill, that’s something we’re proud to support.
Thank you for your support, and we look forward to assisting you again in the future.
Immediate response from Alice (who was…
Immediate response from Alice (who was great), part ordered without question and arrived quickly, best experience yet, thank you
28 April 2026
Unprompted review
Reply from Core Service
Thank you for your fantastic feedback.
We’re delighted to hear about your positive experience and that Alice was able to assist you so quickly and efficiently.
It’s great to know the part arrived promptly and that everything was handled smoothly. We really appreciate your support and look forward to assisting you again in the future.
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