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Cornish Tea & Cornish Coffee Reviews 

467
•
TrustScore 5 out of 5

4.8

Beverage Distributor
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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including tea, coffee, and hot chocolate, often noting their superior taste compared to other brands. Many appreciate the natural decaffeination process for tea bags and the absence of plastic. The ordering process is frequently described as easy and the website user-friendly. Reviewers frequently highlight the excellent service and prompt delivery, with items arriving quickly and well-packaged. Many consumers express satisfaction with the overall value for money and the reliability of the service. People are keen to reorder, appreciating the consistent quality and efficient experience.

What people talk about most

Product

Consumers find product to be positive, often praising the great taste and high quality of the tea, coffee,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the great taste and high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Clients share positive opinions on the ordering process, often highlighting its ease and simplicity.... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Cornish Smugglar T bags not too strong but still a lovely colour when brewed and tastes like no other so glad I can order from you and receive them promptly.

Company replied

Rated 5 out of 5 stars

Unlike with coffee, teabags decaffeinated by a non-solvent process are quite rare. Had previously used Clipper, but they skimp so much with the quantity of tea in the bags that I was using 2 per mug!... See more

Rated 5 out of 5 stars

Superb tasting tea and coffee. I bought a bag of the coffee while on holiday in Cornwall and now I have a subscription all year round. Great value, and the threshold for free delivery is quite easy to... See more

Rated 5 out of 5 stars

All delivered very quickly and all neat and tidy. Obviously can’t rate quality of items on this delivery as yet but historically all have been excellent

Company details

  1. #16 of 40 best companies in Beverage Distributor

Written by the company

Cornish Tea & Cornish Coffee brings you proper tea, coffee and tisanes sourced from the best locations and made in Cornwall. Founded in 2012 you might know us for our iconic orange Smugglers Brew boxes, or for the great coffee you drink in some of the best hotels and restaurants. We're proud to be independently Cornish and to be able to share our great tasting teas and coffees with the world.

Contact info

4.8

Excellent

TrustScore 5 out of 5

467 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(467)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor service, don’t order direct

Placed an order in 20th December, only got despatched on 2nd January. Some of the items ordered were Christmas gift sets, rather late now. It’s the 3rd January and order not received.
Thank god for Amazon, at least I could order the tea bags off there and get them next day.

20 December 2025
Cornish Tea & Cornish Coffee logo

Reply from Cornish Tea & Cornish Coffee

Thank you for your feedback and for placing an order with us. I am sorry to hear you were disappointed with the timing of the delivery.

Our Christmas delivery cut off date was 18 December, which was noted across the website and at the point of ordering. As your order was placed on 20 December, we were unfortunately unable to guarantee delivery before Christmas.

It does look like delivery was attempted a few times before it was successfully received, but I am pleased to see that the order did arrive with you in the end.

Christmas is an extremely busy period for both our team and the couriers, which is why we set a clear cut off date each year to help manage expectations.

Thank you again for your order and for taking the time to share your feedback. We do really appreciate your support!

Rated 1 out of 5 stars

Too long, or lost it, or forgot it!

Ordered for an Xmas present on the 19th Dec. Item not dispatched or lost. Replacement item sent out on the 2nd Jan. In between I had emailed reporting the item was not recieved- no response whatsoever.

31 December 2025
Cornish Tea & Cornish Coffee logo

Reply from Cornish Tea & Cornish Coffee

Thank you for your message, and I am sorry for the disappointment caused.

Our Christmas delivery cut off date was 18 December, which was stated across our delivery pages and at the point of ordering. As your order was placed on 19 December, we were unfortunately unable to guarantee delivery before Christmas. The festive period is exceptionally busy for couriers, so we set this cut off date to help avoid delays where possible.

Our office was also closed for a short period over Christmas to give the team a break, so I apologise for the delay in responding to your email and getting this sorted for you. I am glad we were able to arrange a replacement to be sent out on 2 January.

Thank you for your understanding, and again for your order. We really do appreciate your support.

Rated 3 out of 5 stars

Hot chocolate

Bought a tin of hot chocolate £8.50 for 250g! When I opened the tin it was only half full. It was indeed 250g but size of the tin is very misleading as you would expect the tin to be full on opening.

12 October 2025
Unprompted review

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