Correos Reviews 

This company lost my package and their client support resolution was sending me an email saying it was delivered.

i work with a company that has an established agreement with this company, and i have to say it's the worst currier platform and service i ever witnessed.

Orders get lost very often, at a great percentage!
the customer service is basically incexistent, it's basically...
-"we'll see what we can do"
and to never get a another reply!, no service care, no respect for any sort of client, either the recieving end our the actually client, even at major company level agreements.

and don't take responsability on anything, especially regarding insurance.

i won't recomend this if my life depends on it.

I'm hoping that at the end of the contract with my company, and, as recomended we change for another delivery service. (anything can be better)

Correos ES is a failed model, with no growth in sight, and with trust just beeing a meaningless word.

If you make business with this currier you'll be sure to loose money, clients and wishing you would have delivered the orders yourself...

No wonder the supremacy of the big currier brands UPS; DHL; CTT;
... with such low quality and unreliable service, Correo is be fated to be a 3th world dubious service/company.

I don't wish the best... because we notice the lack of effort and will to do better.
- unprofessional
- unreliable
- careless
- "0" support
- irresponsible
= Lousy service

I bought a service with two-day delivery for a 100 grams letter for 81,81€ (for me it was very important that it arrived on time), Correos Express should then be able to deliver as well. But no, after one week and after my request they start doing something about it. But first tried to put the blame on me as customer instead try to solve it. This is very poor customer service and incredibly poor work ethic.
After 9 days they have only managed to send a letter from Barcelona to Madrid (I don't understand that it has to go to Madrid when there are daily flights directly to Oslo from Barcelona).
In the end I had to solve this my self. Find another carrier.

Very bad service both in terms od the delivery and the office. We are both working from home and always finding letter to pick up packages in the office that is working short hours, not a chance to get there if you are working office hours yourself. Ladies in the Post office also not trying to make things easy. Avoid Correos as much as possible

Drivers refuse to do their job

If you can choose your carrier, avoid this carrier like the plague.

Also, I recommend to not pick up packages, this way senders will submit complaints with them due to loss of income/having to make additional costs due to Correos' fault, maybe then they will listen and take it seriously.

Correos discriminates against disabled people by refusing re-delivering even though it's the drivers who are lazy and don't do their job (happened multiple times). Offered camera footage to show they never attempted delivery, customer service did not respond AT ALL and sent the same response over and over to go pick up.
They don't even read complaints. Complete waste of time. Hope they go out of business.

Would give zero but no option item posted from Scotland to family in Spain on the 27/08/2024 item arrived in Madrid 2 days later item has just arrived back in Uk at my home as unclaimed 28/10//2024 2 months ! even although it never moved from Madrid sorting office and no card or call was sent to family even the local post office where they live tried to contact them absolute joke of a company I’m not surprised the water and electric companies in Spain have their own postal service

I needed to modify my address as the one amazon sent correos was not correct. I went onto the website could not modify.. I called they sent me an sms then I could still not change it. ive emailed they replied with a link to the website that does not work. All i wanted to so was give them more information. so disappointed still not resolved! tried to make a complaint.. the service is unavailable!!!

Yet again I have sat on the patio in sight of the entrance gate to my urbanisation waiting for a delivery from Correos, only to find out that it has been marked down as unable to deliver. Absolute lie. After repeated contacts Correos then stated that they could not deliver the parcel as the address was different to the one i supplied them, the only difference was the gate number and street name, I, the person expecting the parcel and the house and urbanisation number stayed the same ?. If they were willing to deliver to the first address with incorrect information, why not to the one i supplied with the correct information. It proves that Correos dont have a clue how to run a postal service and continually lie to customers. I have kept all the emails/messages as proof.
never again will i knowingly use Correos for anything related to post.

UPDATED REVIEW
I received a message from Correos yesterday (before I posted my complaint) telling me I could pick up my parcel at a post office 9km away from my home, and four km further away that the local parcel depot, which I had to pass to go to the post office.
Now its clear to me that Correos do not have any idea ow to run a business, think of all the people involved and time wasted sending the parcel elsewhere to be picked up instead of just delivering it to me at the posted address. Why was my address not suitable for delivery as they could not prove ownership of the parcel, but I could go and pick it up myself using the same identification at the post office that I would have used at home.
Now soon after picking up the parcel and more importantly posting my complaint Correos want to help, they messaged me asking for the shipping code. Sorry Correos its too little too late, I stand by my first post, you are the worlds worst postal service. Now if you would like me to help you improve your service before you go bankrupt then send me a contract for an eye watering amount similar the directors get paid and I will have a plan in place and the problem sorted soon after.
To anyone reading this post it proves that complaints can be heard, you just have to post it at the correct place.

4 MONTHS and still waiting the package from US
tracking-number=UM910980647US
Can it get any slower? Things in Spain simply dont work because people dont do theyr work - nobody cares abouth anything here.

I got a bit scared after reading these, because there wasn't any updates on delivery for 11 days.
But then this friday i got a message saying it got delivered to Denmark after 12 days.
Then it got delivered to me in Denmark after 2 weeks this monday.
Overall i think the updating on delivery status could be more frequent, as soon as it's sent off there is no updates until it arrives at your home country.

Overall pretty good experience, could be better.

Zero star !!

Correos Express,it should take two days from Madrid to my place, the package was stored 5 days in Alicante before been delivered.

I will never every use Correos again, they hate their customers and do everything possible to not fulfill their only duty, to delivery what the customers have paid them to do !!!!!

Correos are a delivery company only in thr same way as throeing packages into the sea would make you a delivery company.

They claim to have delivered my package, but it's not here. I don't know where their shower of incompetents have sent my parcel, but they definitely didn't get it to me!

Total, unmitigated failure. Do not use.

Order has been "on hold" for 3 weeks - I have had no updates, no communication, no response at all. Their website is no help, and crashes when I try to contact them or make a complaint. No help whatsoever. Don't use Correos. Don't buy from anyone who uses them, you will never see your goods.

Absolutely UNETHICAL and UNLAWFUL crooks! They are refusing shipments without reason and asking to pay VAT when it has already been paid and we sent them the IOSS number. WORST service that should never exist. Stay away from this unethical business.

The postman rig the bell, took 3-4 minutes to attend. He did head back to the van by the time I reached. He said collect from the post office tomorrow and left.
2nd item didn’t deliver saying no one home. Next day arrived. Had to show my passport and all kind of signing to get a cheap Amazon parcel.
3rd time left a card saying item is too big for post box. Pickup from post office.

ridiculous service!!!!! didnt got my package as every delivery attempt was facked by the delivery guy, im always home and he never ringed the bell, or contacted via phone. Funny enough i was waiting and looking on the street when got notification that i wasnt in !! so he didnt even passed my home

less then zero
online support didnt helped really, just said that will update contact details but still was not contacted

Today it's Friday. Last Thursday, the postman was at my door, but I wasn't home. He promised he'd be back the next day, Friday.
It's one week ago today, and just today, he calls, that he's back. - Again, I was not home, I can't sit home and wait for days.
It said in my app, that the package was at the post office, so I went all the way there, but it was still in his car. Unbelievable. Playa del Inglés, Gran Canaria.

Getting through to an actual human being at Correos is like trying to break an ancient secret code. My package is still stuck in the second phase, so I wanted to call Correos for an update. First it wouldnt recognize my tracking nr, had to do it about 10 times. Then it was finally good and I heard the elevator waiting music, only to be put back to the machine who asks me for my tracking nr. This happened 5 times until I got tired of it and just hung up the phone in defeat. Really really reaaaaally bad service.

Also very non-friendly for non-Spanish speakers, fortunately I understood everything but impossible for those who dont speak English to get past the yapping robot.

NEVER RECEIVED MY PACKAGE.

I am so so mad. I ordered a package from Spain. They've send it with Correos shipping company. Well, firstly it took a month for them to ship the package to my country (the Netherlands), and by tracking code I was checking track&trace every day. At 29 July they told me the package has been handed over by the recipient chosen location. Well, I never chose any location. So I did not know where my package was. I was sending Correos e-mails, messages by Instagram, and one week later, they respond to me that my package has been handed over by Post NL. But they never told me, until it was too late. At the time they responded to me, the package has been send back to the company in Spain.

I am SO unsatisfied with this shipping service, never experienced such bad service, don't ever use this shipping company as service.