Cosabella Reviews 

56
TrustScore 2 out of 5

1.9

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Rated 5 out of 5 stars

I was sceptic because I read the reviews on here. Because I am looking for a specific bralette I still ordered it. Within 13 days I received my package, so not bad for a international package! It was... See more

Rated 1 out of 5 stars

Will never order from them again, especially EU. I returned an item two months ago, apparently stick stuck in customs, which isn't my fault and it's also tracked return - paid by myself - which they... See more

Rated 1 out of 5 stars

Worst service ever! I received a defective product a few weeks before Christmas. I notified them right away. I was asked to send pictures. After sending pictures and several follow-up emails I still h... See more

Company replied

Rated 1 out of 5 stars

Customer service does not deliver I ordered from Cosabella three weeks ago, and, not knowing they ship with Fedex, gave them an address that works for DHL only. The parcel was returned to Italy. I... See more

Company details

  1. Lingerie shop

Information provided by various external sources

https://www.cosabella.com/pages/love-letters


Contact info

1.9

Poor

TrustScore 2 out of 5

56 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(56)

9 reviews in the last 12 months

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Rated 2 out of 5 stars

Band too large, questionable business practices

I bought 2 of their "ultracurvy" bras advertised for small bust and large cup. As someone who wears 32GG UK / 70I EU, it sounded almost too good to be true. And sadly, it was.

Sizing appears to use the old "+4"method, i.e. adding 4 inches to you band measurement. The XS, advertised as 30-32 G-H UK, is actually more like a 34-36 F. As a 32GG, I could fit my whole hand under the band, i.e. no support at all, even if cup size was OK. Definitely not right for small bust&large cup, though it could be OK if you have a larger bust (but I bet there are many other nice bras at this price point).

You would never guess looking at the reviews on their website, because the lowest published rating is 4/5 stars. A few weeks ago I wrote a 2 star review, I even got the discount code for writing it, but weeks later it hasn't been published! Very questionable business practice.

Last bit not least, a note about returns. It was a bit confusing as Italian and English instructions didn't match, but customer care was helpful and I got my full refund quickly.

4 June 2021
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product ! 💕
Absolutely love this product. The lace is so soft and beautiful and the fit perfect. The package came within a week after ordering. I actually like this product better than Hanky Panky. It’s made in Italy and it’s a family owned business. That means something in my world.

8 September 2020
Unprompted review
Rated 1 out of 5 stars

Awful - Buyer beware

Awful
Over marketed
Really cheap horrible material
Not at all as sold
Needs investigating

23 April 2020
Cosabella logo

Reply from Cosabella

We are sorry to hear about your dissatisfaction of the product. We would love a chance to hear more about your concern. Please contact us at eushop@cosabella.com with your comments and we will be in touch.

Rated 1 out of 5 stars

They advertise heavily in the UK but if…

They advertise heavily in the UK but if you are not happy with your purchase you need to ship the product back to Italy which costs a fortune. They provided me with the return label which I used and now they're telling me they still haven't received my package as I used the wrong address. I don't expect the refund of my £80 plus £7 shipping. Don't buy from them

10 August 2018
Unprompted review
Rated 1 out of 5 stars

Buyers beware

Buyers beware! All of their merchandise is European size and runs very small. So I had to ship back my entire order of $200+ worth bras. I have not heard from Cosabella at all and then only recently realized I never got any refund. I tried to inquire why and their response was that they have never received the package. I used the shipping label they provided in the order and so I am shocked to hear they are now claiming they have no record of it whatsoever. Customer reps are far from being helpful and their marching orders seem to be - deny, deny, deny until the customer goes away.

13 February 2018
Unprompted review
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