Costa Reviews 

Service was excellent at Costa Coffee, Bailey Drive,Christchurch, Dorset.
Due to the Spanish Latte being too rich & sweet, I'll be sticking to my usual "flat white" or "Latté".
2 hours afterwards, I became confused, dizzy & generally felt awful - combine that with heat exhaustion & dehydration

On all adverts, especially in the shop there should be a written caution "not recommended for diabetics or clients who may have hypothyroidism.
I ordered a glass of water with ice & my favourite hot egg, mushroom & spinach bap.
The Costa version of a Spanish Latté reminded me of the Camper's coffee we drank on family caravan holidays in the 1960's.

When visiting Spanish towns & cities over the years, "cafe con leche" had a distinctively unique flavour without anything sweet added to it!

My experience with Costa's gift e-voucher service has been extremely disappointing.

The e-voucher was never delivered to the intended recipient. Despite submitting multiple enquiries through the online contact form and by email, I received no response from customer service. In effect, Costa accepted my payment but failed to provide the service purchased.

This is a serious failure in customer service and raises concerns about consumers' rights. I would not recommend using Costa's gift e-voucher service, as it can leave you in the embarrassing position of having a gift that never reaches the recipient, while also forcing you to spend unnecessary time and effort trying to resolve the issue.

What is particularly concerning is that even Costa staff in the coffee shops were unable to advise how to contact customer service or make a formal complaint. This level of support is unacceptable and has made the entire experience frustrating and stressful.

I've been a regular at Costa Church Street Liverpool for 3 years. Always found the staff pleasant and the Americano to my taste.
However, the state of the disabled toilet has been poor to disgraceful for weeks now. NOT the staff's fault; their job is to serve FOOD, not clean toilets!
I had a good chat with manager(?) Charlotte and she told me how frustrating it was for them, as the response time for the maintenance people was far too slow.
Yesterday, the hand drier was not working so they had placed a large roll of hand towels on top of it (because when people pull paper out of the dispenser, it frequently tears, leaving you with useless portions of paper.
Someone had evidentaly broke the waste bin lid (makes it easier to dispose actually) and by now the bin was full to overflowing.
For some reason there is always a puddle of water under the wash basin, so we have water and torn paper on the floor.
The small flush of the toilet doesn't work (not uncommon though).
For a disabled person it's not a pleasant experience.
Bear in mind too, there is only one other toilet so many people resort to using this one. ALSO, this Costa is in a NEXT store, so there is probably a shared responsibility and maybe conflict here.

My friends & I went to Costa at the Airport retail Coventry, we ordered drinks and food, my tea cake arrived and was not eatable, I took it back and the assistant said she would make me other, I got no apologies, we later ordered another round of drinks and were told they could only provide takeout cups, this was 18:15, they don’t close until 19:00, we felt unwelcome, everything felt like an effort they didn’t even bother to put the Costa trademark pattern on the drinks, my friends and I visit Costa 2/3 times per week, this visit was very disappointing. I emailed the head office to complain only for it to be ignored, this brings me to the conclusion that if head office has this attitude no wonder the staff adopts the same, we haven’t been to a Costa since and we are not in a hurry to go back.

Costa Frenchgate Doncaster.
Now£3.99for a flat white coffee which was not as strong as previously. My friend had a latte which looked like a glass of hot milk, again coffee content poor. Had to buy extra shot of coffee at 65p. Won’t be back. Greggs coffee much better at half the price.

We regularly visit Richmond branch. The manager and her staff are great. Very helpful cheery and great atmosphere. Excellent service

Why do Costa use the nylon mesh tea bags???? They are dreadful, its hard to get any colour or flavour from them. Even two bags cant make a decent cup of tea. A total waste of money. If they are plastic tea bags, they are totally bad for the environment. Expensive and rubbish.

My local Costa that I visit practically every day have just taken down a little row of bunting with the English Flag.
Apparently Costa policy !
It’s the World Cup, England are storming through and we are in England. Honestly other countries are laughing at the English not being able to publicly show their support. I’m appalled !

Thr food and the coffee was lovely sadly it was spoilt by two woman and two little girls age maybe 3-4 they was run ING back and forwards screaming getting books at one point they was ru ni g around d the centre table it's only when we all looked at them they told them to stop then the mother was letting the girl play with the teapot and milk jug until it crashed to the floor

FAO Costa in Northwich and Lostock area. Black coffee means no milk. Please look up the recipe and make sure your staff understand it. Because, currently, they don't.

Great coffee, great staff

You get asked if you are staying inside or taking away, for the last 3 times we have visited, the order is mixed up and we receive the opposite of what we have asked, a couple of the workers also have an attitude when explaining the mix up.

Hi everyone I'd like to point out to people on hear that some of the staff have written there own reviews on hear and pretend to be customers when they are the staff just so they can make it look like some of the good reviews are genuinely good. I have had information handed to me for this problem. Please save your money and go somewhere else if you can.

"I used to love popping into Costa as a proper treat, a little break to take time out for myself. But I have to say, it’s just not a pleasant experience anymore. Like everywhere these days, we seem to be getting less and paying more—and Costa has gone downhill big time. Everything’s far too overpriced, and the customer service is honestly terrible; the staff wouldn’t even look me in the eye while serving me, not a single thank you for my custom, and they were so rude especially at the Clacton branch. On top of that, the place is really in need of a thorough clean! I won’t be going back, which is such a shame because it used to be so good. If I’m going to spend my hard-earned money on something nice, it certainly won’t ever be at Costa."

I have been a Costa member for years. I had ONE bean left on my account but had`nt used my membership for one year because I have`nt been able to afford to buy a cup of Costa coffee because I had been unemployed for a year. I have ZERO beans now! How cruel to take away my one bean just as I have gotten a new job and can afford to buy coffee again soon!

Slow motion service every single time. Lucky if you are even acknowledged. Very odd staff, seem to have an attitude based on a lack of rudimentary social skills.

Awful

The staff were excellent and the service was very good. The drinks and the food are good.

It was so gross. Never go there. It's overpriced and does not even provide nice service. It's slow, and it took 20 min for my food to come. NEVER GO THERE!!

M.P.F

Discussing!!!
Had cheese&ham toastie and it was the cheapest square ham and cheapest cheese and cheapest bread. Never again!!!

Ordered a latte in a cup
Can hardly taste the coffee looks like one shot only !!!
Over£4 what a swiz
Find me a Nero at least you can taste the coffee