Costco Reviews 3,075

I recently visited the Costco store in Chingford and unfortunately had a disappointing experience with several members of staff. I found some employees to be quite unhelpful and lacking in basic customer service skills. In particular, the staff member who served me, came across as dismissive and unfriendly, which made the interaction uncomfortable.
Additionally, I noticed that a supervisor (a woman with a ponytail) also displayed a similar attitude, which suggests there may be a wider issue with staff training or management oversight at this location.
That said, I would like to highlight, who was professional, approachable, and clearly understands the importance of good customer service. Her attitude made a positive difference.
I hope management takes this feedback seriously and works on improving the overall customer experience, as it currently falls short of expectations.

Spent over 1300 quid only to be told they couldn't deliver within their specified time, spoke to customer services who didn't help at all and then when I wanted a refund they became very unhelpful and delayed as much as possible, even splitting up my order so I have to mess about.
Still waiting for an apology

If I could give no stars I would. False advertising and rude staff in sheffield branch. I recived a email with the new offers stating also available in store. I was going to costco the next day so thought I will pick up a speaker as advertised in the email £49.99 that includes a £50 voucher at the till. So full price £99.99 what costco don't tell you is if you buy it in store its full price but it's worded available in store, well yes it is but buy it in store and pay double. It's false advertising these items should be available at the price advertised. I heard so many excuses from we don't stock this item, the very same item I had in my trolley that they wanted me to pay double for, to its a fake email and prices MAY vary. WOW

Costco tyre garage at Gateshead is just absolutely terrible there was a guy in by himself just moving tyres about there was no cars in garage at all but said he couldn’t do a puncture repair as he was by himself and the store closed in 35 mins but it takes 45 mins to do a puncture repair it was just absolute lazyness that was after I tried to call the tyre part of the store for 30 mins to see if anyone was there that could do it he must of just let the phone ring and ring

Good value of membership fee and great customer service on returning items that no longer needed

Bought two sofas and a armchair all recliners, delivery was awful delivery men damaged my front wall front door and living room door sent photos to customer service and was promised a call by management. AND STLL WAITING FOR A RESPONSE

Extremely poor service. I ordered the membership card on first march but I haven't received up until 4th of April and when I made a call to the customer care there was no response. I had to finally dispute the transaction through American Express citing that I have received no service. Absolute disgrace!

I genuinely don't understand why people are so positive about customer service. It's terrible in store AND online. We've been members several years now, and the Wembley Warehouse customer support desk staff are rude and dismissive. On the two occasions I've called up the technical support they've said there's nothing they can do for expensive purchases over 12 months old. Their statements online about customer service fall massively short when tested. I am happy buying the food, but any large purchases / investments are much better with just about any other large seller. Perpetually disappointed by Costco. Good prices, but they simply aren't reliable.

Costco-poor
Customer Service

My father ran a successful furniture business and had been a Costco member for many years. As a family we have spent thousands of pounds in your stores over that time.

My father now suffers from dementia and is unable to renew his membership himself. I contacted Costco to explain that I am his unpaid carer and help manage his needs. Initially I was told there may be ways to resolve this, but when a manager called back they insisted that nothing could be done unless I had Power of Attorney.

Considering our long loyalty and the circumstances, I was disappointed that no discretion or common sense was applied. A simple solution such as allowing me to manage my father’s membership or offering me my own membership could easily have resolved the issue.

Because of this experience, our family will no longer be using Costco and will instead return to using Makro, where we previously shopped without these issues.

It is unfortunate that loyal customers are lost due to inflexible policies and poor customer service.

Yesterday we visited Costco’s in Cardiff, now I’m not usually a person to write a complaint but I feel like I should just to be safe, my sister had a chicken burger from the food court and it a pink, now although I’m not to sure weather it was thoroughly cooked I’m just writing this as a warning just in case as I couldn’t figure out how to send feedback to costcos💗But the shop it’s self was good, very stocked up and the staff were friendly 😊

Extremely disappointing complaint handling from Costco UK.
Customer service staff acknowledged there was an issue with my delayed TCL TV delivery, yet the complaints team dismissed it, hiding behind “it’s only an estimate” to avoid taking responsibility.

Offering £10 is peanuts and does not reflect the inconvenience caused. Acknowledging a problem but refusing to properly resolve it demonstrates very poor complaint management.

This experience has seriously lowered my confidence in ordering high-value items from Costco. I would not recommend buying online from them based on this experience.

Just about impossible to contact any form of customer service.

This is not really a direct review of Costco, but their delivery service via fedex.
Every time we get a Costco order delivered by FedEx, the driver just can’t be bothered to deliver our items.
Instead, the items, regardless what they are are dropped off at the gate on the road. Our house is at the end of our driveway, not difficult, just a driveway of 80 meters. There is no indication that items have been dropped off so more times than often our delivery’s are soaking wet. I can’t believe that Costco would continue to use this company, especially when they have one star on Trustpilot with close to 9000 reviews.
Furthermore, when I was in discussion with a Costco representative, she advised me to dispose of the two damaged items, but now, Costco are asking for the items to be collected! We will be without cling & foil for the best part of two weeks. Not impressed at all.

Went today 30th March, realised I had forgotten my card (yes my fault) wanted to get a temporary pass and the queue was ONE HOUR wait!!!!!! Got shopping and sent son to order food while I waited to pay, another THIRTY minutes waiting for food, Costco you really need to look at your system, it's all profit over members!!!!!!! And don't get me started on the queue for petrol, it causes GRIDLOCK with so many STUPID drivers blocking the roundabout and not letting other cars through....

For the right products (non-perishable in volume) their prices are good, for food you can always get a hot roast chicken to go and for groups their sandwich trays are freshly made. Wines are excellent and even the queue was solved the other day by a chap scanning inside the trolley to avoid taking it all out and back in again. Renewals somewhat confused. Fuel is consistently the cheapest.

Hello I been in the Edinburgh depo, I filled up my 20L Jerry fuel can, I payed for 20L and at home turned out it was just 13L.. Yes it cheaper / L ,compare other petrol stations but end of the day Its a scam….

I started shopping at Costco when I had my first kid for the diapers and Kirkland brand formula. Costco then became my place for trash bags, toilet paper and paper towels. Anything u use a lot of can be found here for basically half the price or cheaper. The quality is also that of name brands so dont knock the Kirkland brand til u try. Costco gas will also save you tons of money.

Worst experience EVER
Thats £78 down the drain. Advertise they will save you money....absolute fraud as it doesnt. Can't cancel as they refuse to do it online, no email, chat fob you off and tell you to call a number that doesnt connect and is based in the USA so would cost a fortune to call and so I either wear the loss of £78 or have to do a 2 hour round trip to go there and cancel in person. I rue the day I impulsively signed up! Ps. CATHERINE.....I have reached out for DAYS and still cant cancel. Costco are fraudulent as they make it sound easy to cancel and it is NOT!

I love our Costco in Newport News Va. My wife and I have been doing business for years with them. I wonder how a customer would feel if a supervisor was working the front door checking customers out and he called a customer an idiot to a family member. My wife and I are both retired, she retired from Trusit Bank after 50 years as a regional operation manager and I retired after 45 years of being a lead senior tech for the district.I already know working for the public is a hard enough job but when a stranger insults you like this it is time to turn in your membership and go back to BJ's. Shame on Costco for allowing an employee to act this way towards the public. UPDATE:Catherine, it makes me wonder how long he has been doing this to your customers and Costco has allowed him to behave this way.

Super expensive membership . Why the hell should I have to pay ? To buy super expensive goods I can buy cheaper elsewhere. You should pay me to come to your terrible store . The security is a joke ! They think that they are letting you in some super exclusive out of this world the cheapest on earth store and it is just an expensive hell hole with no savings you can get better just about everywhere else . Example. Anker soundcore speaker . Buy online from their website £69 Costco price £89. WTF ??? And you want me to pay a membership charge to be ripped off every visit . It is mass brain washing on the concept of creating a false illusion of a store of exclusive bargains and un intelligent people get drawn in by the droves .