Costco Wholesale Reviews 2,894

DISAPPOINTED: 1) good products like wild boneless sardines they STOP CARRY; 2) Amex cards they blocked thus I can NOT buy any electronics or expensive items as only AMEX provides EXTENDED WARRANTY and purchase protection that works; 3) when I try to leave HONEST FEEDBACK re $350 in Plaza Caviar that was SPOILED ROTTEN they BLOCK and Prevent me from posting negative review - I tried for weeks.. it always says "Processing" but its a LIE. 4) Delivery from warehhouse is FORCED via Instacart with 20-30% MARK UP + fees .. SO WHAT IS THE POINT OF PAYING MEMBERSHIP??? I am not being heard and do NOT appreciate having my voice BLOCKED on product page where I spent weeks tryign to warn others of awful Plaza Caviar quality only to be Blocked.. This means that MOST NEGATIVE REVIEWS are Silensed by costco software. thus this is a very shady operation. 5) sales tax removal is also NOT an option for Resale items I buy - they took that option away too.

I would never get a Costco membership. The employees are RUDE. Go to Sam’s Club or BJ”S so much better and the employees are super friendly

I've been going to Costco on Claiborne for 10 years, starting today I'll stop. To buy 1 hot dog. you have to scan your card and walk around the whole crowd. This is absurd.Why do you hire so many people who do nothing?

Do not buy tires from Costco! This was my first time to purchase tires from Costco. They push free tire changes and repairs and all these great benefits. Went to schedule a tire rotation, but its 13 days out. Good luck getting anything done quickly.

Giant SCAM and extremely misleading! Heading back to Discount Tire for future needs.

There is an employee..I think his name is Ryan oriental..I asked him about a certain product that I could not find and he went over and beyond searching for it..great guy..them I was at my trunk staring at my $380.purchases went the cart guy came over and asked me if he could help..tall man of colour..smiled and very polite.
This was at the Windsor store.
They were great and a definite asset to your store..

I was with my neighbor who is handicapped.When we arrived their,there were no electric scooters available.I waited about 5mins for someone to come out with one as my neighbor has a hard time walking due to some physical disabilities which limit her too from walking through the store with out it.We were at the exit where they check your receipts and my neighbor noticed that she had forgotten about the dog food beneath her legs and said "oh no we didn't Pay for the dog 1food. She was very embarrassed and she gave me her cards costco/bankcard and I just ran through the self checkout to pay for it while my friend waited in her scooter to go to car with me.We were hurt that she was approached by a Costco employee at the front exit named Krista that asked her "Will you get out of your cart and give up your scooter as someone on crutches had waited 20mins for one...I think your employees should assume the good in people and know that if they didn't need the scooter they would not use it rather than assume she was just able to, not even knowing what her physical disabilities were and never try to assume someone is able to give it up before they are able.We also encountered 2 elderly gentlemen that had commented that they wish they had a electric cart but their were none left when they got here one carrying a cane an visually struggling and the other having a tough time.Costco needs to get more carts bottom line.Everytime we visit the store we too have to wait for a cart so 2 things please talk to Krista about not assuming customers are able to give up their electric cart fir another but also realize this incident could all hsve been avoided if more electric scooters were available for your customers.Thank you for your time and I look forward to seeing more electric scooters in your stores and less waiting around for them when your customers could be purchasing merchandise for you.
Sincerely, Colleen J

I bought a 100” TV and it came with installation the first time installers came we didn’t have the tv they told us we had to call Angie’s list . They came by again and said we have a wrong bracket and a George said if we go to Costco tonight and get a different one he would come by tomorrow to hook it up . The guy never showed so when we called him he said it was cancelled by us an hour later yesterday so when I called Costco. Com the young lady said we had cancelled it I told her my husband and I did not cancel anything but she said she could not help us. We are in our 60’s and now this is bad for us warning do watch what you buy and who has access to your account we will not buy anymore online.

Purchased new tires at the Everett Costco and unfortunately found a scratch on my front left rim immediately after installation. It definitely wasn't there before, and I have photos to prove it. Disappointed in the lack of care during service—I expected better quality control from this location. I'll be reaching out to management to resolve the damage.

Everything about the store was perfect, but I had a bad experience with the cashier at Lomita Store#1202, her name is IRI (OP#120), I felt uncomfortable, she was rude with me and with the customer behind me. I won't be at her register next time.

Wow, 1 star from the public, cant say im surprised, Costco sucks now...they only hire lazy, incompetent people that never assist anyone with anything. They are so incompetent they dont even have the intelligence to realize that assisting some of the shoppers, like myself, meant that i will spend more money, once you assist me...i tried the live chat and the moron first didnt know what i was asking, as if it was difficult asking about a specific product, then never answered when i asked which store has said item...lazy, useless, good for nothing! This store sucks now, really gone downhill! Definitely not renewing, sick and tired of the one time i really need assistance no one ever helps. And worse they know they suck, and still dont care! Just look at the above ratings...no one gave them 5 stars, hell not even 3 stars!

The young man in customer service was very very mean and disrespectful to me a 74yr. old senior woman old enough to be his grandmother other older service worker were around and said nothing very sad to experience being treated like this and NO One said nothing Sad Sad Sad!!!!

I had a membership with them for many years and I stopped going because they were more overpriced than my regular grocery store. Recently thought about signing up again becausse my kids insisted. We went one day and we got in just to check the prices. No problem. I was hesitant to get a membership then because the lines are so long and people fight for products inside and the parking is so crowded, I figured it's not worth it. My kids, however, insisted I get the membership and we went back. I decided to double check if this will be a good idea and wanted to walk around again before paying for a membership. The man at the door stopped me and he was so rude, he wouldn't let me in. He sent me to memberships, and he was looking at another man guarding the exit and they were both laughing at me and they kept saying: "it doesn't work that way, you don't get to see the store before getting a membership."
I decided to walk away. Couldn't handle the rudeness, superiority and these people fighting for things inside the store. The parking is awful too, people waiting in line to park 20 minutes before finding a spot that opens. My kids wanted the famous hot dogs. I got in a random super long line (all lines said pick up). After half an hour of me staying in line they say: "It's the wrong line." you must order one line to the left. All lines had the same sign that said pick up.
I kind of feel sorry for the people going there, staying in these long lines, just to consume, fighting in store and in parking lot over who gets what.
We just left.
Not going back.
Greed is sad to watch. Employees were acting soooo superior and entitled.
My grocery store is still better, and many other stores are better without the stress.

I just bought a membership and they don’t take Mastercard. I don’t want to apply for another card. I would rather loose my money in the membership rather than open another credit card. I bought it through Groupon - be ware!! It’s too bad that they came to my area. We don’t need companies like this. Their registers or doors have nothing about credit cards. Nor did the membership desk say anything about this. Shame on them!! I hope they fail in my area. Sam’s Club is much better. I have Sam’s as well. And by the way, they took my Mastercard number for renewal purposes. Mastercard was fine for this purpose. Don’t go there!!

I spoke directly with the manager in charge when i placed my order, I Said: 1 hotdog and a pizza slice. "Would you like cheese or peperoni?" I spoke with confidence: peperoni please. after ordering the food i waited less than 3 minutes to receive my food no questions asked, I said Thank you and excuse me as i walked to my table. the fountain drinks worked and the condiments are filled. thank you Costco for the great experience.

Why would the organic eggs have a special coating on them?

Delivery drivers headed by Ryan Hill were friendly & courteous. I had the minimum of disruption and they both were willing to help. Getting a 2.03m fridge freezer into position is not as easy as it sounds, even negotiating the stairs & through the doorframe the package had to be tilted. Well done 10/10.

Total Nightmare !
.. STICK WITH SAM'S CLUB ... I learned the hard way... Since the Costco store opened near my house I thought I would try them out, though I have been a regular at SAM'S for many years.. what a major mistake.. several reasons.
.#1., first I had to wait in a 30-minutes in a line, just to purchase a membership. I wanted just the basic individual membership however the sales lady held me for over 30 minutes trying every way to talk me into upgrading to the more expensive one.. she would not take no for an answer.. I thought I was dealing with a used car salesman I finally told her.. Look. I want the basic membership quit hounding me
.. so I got the basic membership. A few weeks later I went there to purchase a few items..
#2. REASON NOT 🚫 TO GO TO COSTCO: Simple signage on aisles... Guess what. There are absolutely no signs on the isles indicating a basic idea of what product is down that aisle. They have stock numbers only. So to my surprise since there is no indication what is on that particular aisle you basically.. have to travel down each, and every aisle, to find your product! Apparently this is done so you will buy more stuff as you see. However they have Humongous signs for optical, pharmacy, electronics, membership and such.. but they have Zero signage of what is on what product is on each aisle. So basically it took me over an hour, of traveling down each aisle, just to find 4 products.
#3. Of, NO COSTCO... The lines.. once you get your products you actually have to wait in a line with your cart to check out.. once I wrestled with what I wanted I waited in a line for 20 minutes just to pay for my damn products.. and No, unlike Sam's.. you can't pay with your card. Your card is a membership card you have to pay with your own cash or credit card.. at Sam's you couldn't pay with your Sam's card very easily. So I was baffled once again at the cash register because no one told me that.. and finally there is no difference in price between Sam's and Costco.. matter of fact the coffee and energy drinks were actually around 50 cents higher, that at Sam's. Lastly.. for some unknown phenomenon there are millions of people crowding Costco.. but it's Sam's it's not that over crowded and you can basically get in and out quickly.. Save money.. Easily get to where you're going to because all the aisles are clearly marked with products they contain.. and pay with your Sam's card unlike...Costco.. people have to be stupid to patronize this place.. BACK TO SAM'S I'M CUTTING UP MY COSTCO CARD !

Ordered 4 items for 2 day delivery. Intentionally added items so I would NOT have to pay a fee. TWO of the 4 items were delayed! Costco's delivery and customer service has gone downhill. Very disappointed. Would not recommend. Ordered 3/31/26 and still do not have anything by 4/3/26. That's 2 day delivery???

I recently lost a family heirloom ring on my visit to Costco in Tallahassee, FL. Their team went over and beyond. I really thought I would never see that ring again. I received a call from management 3 days later that the ring had been found and they were holding it for me. I do not know if a team member found it or a customer. During these trying times, it reestablished my trust in society. This store has my loyalty and support forever. Knowing that they are so organized and beyond else, trust worthy. That in itself deserves the utmost respect. That is the kind of business I am happy to support. Thank you again, Costco, Tallahassee, FL. Just like my ring, you are irreplaceable.

We're weekly regulars at our location. I'm sorry to see so many other customers have had issues, but would like to impress that we've had largely good experiences with the company. The CEO's comedic but stalwart stance on hot dog prices and quality had me tickled when we first joined, and I can see why he cares. As the past few years have progressed, I've been able to heavily appreciate their stances, and even now have been pleasantly surprised to learn where many companies have been suing over the tariffs, Costco is intending to return that money to help keep prices lower and the customer experience better.

Upsides: Love the chicken bake, nice shakes, great prices on a lot of items. The staff largely seem engaged and seem to more casually wear a smile. The greeter I tend to see at the Menomonee Falls location is a great guy in general, and I've gotten good support from their customer service representatives anytime we've had an issue. I've never been to a costco in any state that seemed notably different for quality in general so far, which has been a good sign of leadership points. I'm hopeful the staff condition is likewise agreeable, although I'll admit I haven't talked with many of their employees outside of their workplaces.

Downsides: I'm not the biggest fan of drug testing, esp considering some of their competition doesn't expect it. Having worked with folks who can pass a drug test, but shouldn't have a job, and many who can't but cared or needed an exemption for medical reasons, I feel there's a better approach or a reason to determine if some positions are openly exempt.

Likewise I've had some issue in altering the automatic service renewal, not all cards are accepted in-store, and feel I was upsold to the highest membership rating when it wasn't really needed based on our shopping trend (We buy a lot there, but after a few years I don't feel I've seen anything more than maybe a few dozen dollars worth of savings.). I recommend starting at the lowest membership and seeing how your location performs, as well as how much you spend. As a counter point, they've been extremely generous about refunding memberships as needed (such as when we needed to move. We were only a month out from renewal, but they did refund the entire year citing their policies very sternly.).

General Notation: For new time customers, it helps to keep in mind one quirk about Costco is that they're great about recycling boxes for use in helping you get things in and out of the store, but ultimately a recyclable tote of some variant is advisable. Even if you can't/won't take it in the store, it'll be nice once you get to your car and need to sort everything in/out.

P.S. One thing we've done over our time there is actually keep a hold of the biggest, sturdiest, and easiest to stack boxes for easy load-in/load-out. It helps make organization and placement easier, esp when we know exactly how a box will fit in our truck.