Costco Wholesale Reviews 2,894

We submitted security camera footage showing a delivery truck on our property on October 3, 2025 at approximately 5:28 PM, along with supporting documentation of the damage. The claim was denied citing a lack of “direct evidence,” despite the timestamped footage and the ability to verify the delivery through the company’s own records (GPS, dispatch, and driver logs). This is a disappointing outcome given the clear and verifiable evidence provided. We have submitted the required information multiple times (at least five submissions), yet the claim continues to be denied while the same information is repeatedly requested. This process has been time-consuming and has not respected the customer’s time.

We are used to Sam's club, which has more employees on the floors to answer questions, and has an interactive app that lets you bypass the checkout line entirely. Sam's also has a great online ordering system, and I understand Costco's is lacking. I am disappointed that such products are housed in such a poorly run oganization. The gas attendant just told my husband that his membership card is expired...he just OBTAINED IT 2 HOURS AGO!!! Whaaaaat?

accepting only Visa cards is absolutely crazy. Horrible idea and now I can’t shop there.

I have purchased a washer and dryer through them with an Allstate protection program. The Allstate protection program is worthless and takes nothing but time to try and navigate. I've invested literally at least 4 days (and months of waiting) trying to get my dryer fixed. Costco has a satisfaction warranty and given that the warranty is not working, I thought they would honor it. They will not. They sold me a dryer with a warranty provider they apparently know doesn't perform and will not stand behind their guarantee.

Bought a very expensive washer and dryer set in 2022. It has been nothing but problematic. Started burning our clothes regularly in the last six months. I called Costco, who referred me to Allstate (who is very rude, discourteous and extremely poor customer service). I had to jump through many hoops just to get my warranty registered with a dryer burning clothes (took several weeks). Then they scheduled a service tech (they give you little to no information about them). They did a no-show on first appointment. Then on second appointment they were, of course, late and I had a physical therapy appointment for cancer. The tech said nothing was wrong with my dryer and was very angry and rude on the phone and ultimately said someone from the warranty place would be in touch. Never called. I waited two months and called back Costco. They have washed their hands of it, even though, they admit they sold the warranty and "can't" do anything about it now. They sell a warranty that is useless and are unwilling to help, except send you back to a worthless and rude Allstate. I might as well decide to flush 3500 down the drain with Costco and start over. Really disappointed in their customer service in this situation. Usually a great company, but don't buy large appliances from them. EVER.

Your eyeglass dept. used to be exceptional and now it’s the same as Sam’s Club. Ok frames at best and the new employees are not up to par. Some employee named David did a shotty job fitting our new glasses to our faces and when we went back a few days later with a different issue, he was rude and condescending. The ladies who used to work in the East Peoria eye dept. were exceptional. Now it’s ok like any other place.

Another issue is the rudeness of check out associates. My daughter and I share the membership and they were very nasty when we said same membership when paying. The Costco police are out of hand.

Costco used to carry top quality items, now many are nothing better. You can get the same items for less at Sam’s. Getting rid of things like Ghirardelli chocolate chips and many other items they used to carry is making me rethink my membership. I’ve heard many complaints from many of my coworkers. We pay a membership for a pleasant experience and capability to purchase better items. Costco… you are slipping.

I’m very tired with the isles not being labeled. I have the store number in my contacts, so when I can’t find things I call administration. The problem with that is they don’t know where the products are, and send you on a wild goose chase. I understand the psychology about not labeling isles and constantly moving products so you will impulse buy while looking for your item. As a result I go in with a specific list and never vary from it. I’m so fed up, I check Amazon for the product before I go to your 3 ring circus of a store!

Was visiting an out of town Costco and didn’t have my membership card. Thought they wouldn’t let me in but I explained the situation and they looked me up and printed out a temporary membership slip so I could go ahead and do my shopping. Nice.

This is random but I really like the bathrooms here. All clean and metallic. Very comfortable.

Pre ordered flowers for Mother’s Day and asked for delivery on Friday. Received on Monday the day after Mother’s Day and obviously too late.

I went in the West Des Moines store today and surprise surprise had trouble finding anything. I asked an employee where to find it and they said they had no idea and walked away. Didn't offer to find someone else to help me. I saw them walk over to a sample cart and start eating samples. I was stunned.

This is horrendous customer service. Your employees spend so much time not working and being rude. This isn't the first time this has happened at this location either.

I asked one of the sample people where to find the items I couldn't find, and they told me to find a CostCo employee. When I told her that I already did and they wouldn't help me, she tried to help even though that's not her job and we all know that.

How embarrassing for you CostCo. I've cancelled my membership, not that you care. Horrible employees.

This is the second time I'm having an issue with a delivery order.
Customer service stinks.
This time, this is what happened.
I needed tissues from Costco for tonight and didn't have time to go to the warehouse.
So I placed an order for SAME DAY.
The instacart shopper had the box of tissues in the cart, but the cashier scanned it, then voided it (as you can see on the receipt) so then after the cc was charged, they had to rescan the tissues and charge separately.
I guess there's a safety issue in costco that a card can't be 2x in a row
Now they told the shopper that my membership is expired. Sorry but the membership doesn't expire from 2:13pm to 2:14pm. That's so ridiculous. So he called his "manager" at Instacart who said they will contact me.
As I showed the shopper when he came without the most crucial item from my $250 order, there was absolutely no message regarding this from Costco or Instacart. I would have called them and had the issue resolved so we can get the tissues.
But no. No message came to me. Until an hr later when the shopper came to my house with the rest of the order but not the tissues.
So now I asked them to arrange redelivery, and they claim they can only refund.
We sat on the phone for half hr with "customer service" that clearly didn't even hear what they were saying. Just a lot of frustration, and nothing to show for it in the end.
Now I had to go pay double the price to buy a few boxes of tissues locally so that I had it for tonight.
So I paid extra for those tissues, and paid extra for all the other $200+ worth of shopping that I could have picked up myself on Sunday when I go in for the tissues, and I only paid delivery prices because I needed the tissues which I didn't get.
Does anyone know of a warehouse pricing store that uses a different delivery service other than instacart? Because after being a member with Costco since 2003, I think I'm done.
The 2stars is for the shopper who tried his best to talk some sense into them and was getting frustrated that he saw they weren't even listening to what they were saying.

Auto pay doesn’t work on the app and I was never notified of my gold star membership cancellation. And what’s worse is that Citi Costco Card doesn’t work when auto pay for renewing membership doesn’t work. Why should I pay $65.00 a year for a membership renewal that doesn’t even work with their own card. I’m very disappointed in the front desk for not helping to resolve this issue.

The yorkshire location in phx . The tire center employees are unfriendly and pretty much rude

Horrible customer service. We bought two garage doors and we are having issues with the double door. First they came from Sesame Garage and didn’t do anything about a horrible noise that the door was making a very loud noise going up or down. Well sesame came didn’t do anything said it will go away. They came again didn’t do anything other than just talked about what it can be done, but didn’t do nothing. So another company was sent by Costco Lodi garage. He looked at it and said few thing were installed the wrong way and said he will sent the report to Costco. Today Costco called and said he will send the tech and whatever needed to be done they will paya for it. He emailed my husband and tells him a different story. I called him back and he said now that he spoke with the bank today Lodi people and they told him there’s nothing they can do about the noise. I said I’m not talking about the noise, it was about it was about how some things were installed wrong. Well I AM VERY DISAPPOINTED AND ANGRY WITH COSTCO AND THESE VENDOR EVEN THOUGH THE DOOR HAS LIFE TIME WARRANTY THEY DIDNT WANT TO HONOR IT, NOT EVEN TO COME AND GET THEIR GARAGE DOOR BECAUSE IM NOT HAPPY WITH THE WAY THEY HANDLE THIS ISSUE.
We paid more than 10000.00 and it was the worse purchased we ever made. Not fair for us, but it was good for them. I will never buy anything from Costco. Before you purchase appliance or windows or garage doors, do your homework real good.

I have been a Costco member for 11 years. Most staff members are consistently friendly, helpful, professional and provide excellent service. A few are not as pleasant, and I usually avoid interacting with them. However, I need to report a repeated issue with one employee, Claunie P in Costco Nanuet location which escalated during my visit on Wednesday, 3/4.
From the start of the interaction, she displayed no greeting, no smile, and no basic courtesy. Her attitude was openly irritated and hostile throughout the entire return process. I returned a box of matcha latte drinks that I had taped closed to prevent the items from falling out. When she asked if it was opened, I said yes. She immediately became angry and said, “You shouldn’t close it.” I explained why I taped it, and she snapped back, “No, you should just leave it open, don't do it next time.”
For comparison, when I returned other boxed items in the past, staff simply asked whether the item was opened. When I said yes, they opened the box themselves, checked it, and completed the return without any issue. Her reaction was unnecessary and inconsistent with the service I normally receive at Costco.
When I redeemed my Costco Visa reward and show her my email, she said, “Zoom it,” in a rude, commanding tone. A simple “Please zoom it” would have been appropriate. Her tone was disrespectful and unprofessional. When she put the money on the table and attempted to count it, she said "don't touch it, put it down" with angry tone. Everything wasn't right for her on that day.
This is not the first time she has spoken to me this way. She behaved the same way when she used to work at the register — never friendly, always mean, and consistently lacking basic customer service skills. I have ignored it in the past, but this pattern of behavior is unacceptable. I usually avoid her, but on this particular day I was in a rush and did not have that option. No member should have to brace themselves for disrespect when approaching a customer service counter.

I expect Costco employees to treat members with professionalism and basic courtesy. If she is unable or unwilling to do so, she should not be in a customer-facing role. Whether she was having a bad day or not, it does not excuse repeated unprofessional behavior. I do not deserve to be treated with hostility and her poor service.
At the end of the transaction, I did not thank her because there was nothing to thank her for- and the service she provided did not warrant it. She then responded with a sarcastic “Have a nice day and thank you.” Despite her attitude, I still responded politely with “Have a nice day and thank you” because I refuse to mirror disrespect. Her comment, however, felt insincere and mocking.
I value Costco and expect consistent, respectful service. I am asking that this matter be addressed seriously so that no other member has to experience this type of treatment.

To be clear: for Claunie P, she does not deserve any stars — she deserves zero. My rating reflects the overall store, not her behavior. This repeated behavior from one employee has made my visits unnecessarily stressful, despite 11 years of positive experiences with the rest of the staff.”
I hope she receives additional training, because this is not the first time she has treated me this way.

Costco keeps posting items that are out of stock. Order 3 things and you ate lucky to get even one!!!! There is no one in customer service to address this.

I personally love Costco but hate their website. I wish you did not have to physically go to the store to get help with your account. It is 2026 and they are a colossal company... you would think they would invest more on their online platform. *sigh*

Terrible customer service, rude staff, and management that doesn’t care about the customers whatsoever. I ended my membership with Costco after 12 years after being treated very rudely by Costco employees at two separate stores in a short time frame. I will never shop at a Costco ever again- they suck.

UPDATE After 2 Years Later , Chula Vista Location. Second Chance To Buy From The Concession Stand Became Worse & Unhealthy !? . . .

VERY Greasy-Oily , I Couldn't Even Wipe Or Wash Out The Oil Or Grease , Maybe Overly Cooked The Pizza On High Heat Will Cause Meat & Cheese To Break Down The FAT Or Cheap Ingredients !? As You Can See On Picture It Is Burnt On Bottom & Very Oily Also The Lady Rolled The Pizza Cutter But It Didn't Cut Through So We Struggle To Rip Pieces Of Slices From This Pizza Pie . . .
2 Years Ago : COSTCO At This Location C.V. , Was Very DRY ! , "Not Enough Sauce" , Could Have Been Because Their We're Overwhelm With Customres. ! ? ! . . .
Thank You , Ray A

When is a warranty not a warranty, buy an Interstate Battery for your vehicle. "36" month so called warranty for my truck Battery. It went bad in 26 months. The replace battery was marked down a whopping $35 so I still had to pay $100 to replace a battery that failed under so called warranty. Go elsewhere.