Cosy Llama Reviews 

159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, describing them as soft, warm, and beautiful, often perfect for special occasions like weddings. The ordering process is frequently highlighted as easy, with many appreciating the option to order samples to ensure the right color. Products consistently arrive beautifully packaged, adding to the overall positive impression. Reviewers also frequently mention prompt and fast delivery, often arriving within or even earlier than expected. However, some customers also noted that shipping occasionally took longer than anticipated, sometimes causing issues for planned events.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising its excellent quality, softness, and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent material and craftsmanship of... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Cosy Llama pashmina for my daughter's wedding at the end of March 2026. The pasmina was warm and comforting on a chilly spring wedding day. I purchased the colour 'pearl' which was compl... See more

Rated 5 out of 5 stars

Easy website to navigate with many colour choices and accurate descriptions. My wrap arrived on time and was beautifully packaged. It is perfect! Outstanding quality - so refined. So soft and warm. Th... See more

Rated 5 out of 5 stars

Lovely shawl - very soft. I initially ordered 3 test squares to ensure I got the right colour. Free delivery for three. I got an idea of the quality also and was not disappointed when the shawl itsel... See more

Rated 5 out of 5 stars

I ordered a wedding shawl in the colour cranberry. The colour is stunning and gives a beautiful contrast to my ivory coloured wedding dress. It is also very soft and comfortable. Unfortunately there w... See more


Company details

  1. Bridal shop
  2. Bedding Shop
  3. Fashion accessories shop

Written by the company

Cosy Llama specializes in creating handcrafted alpaca wedding shawls that are designed to be both luxurious and practical. These shawls are made primarily from alpaca wool, which is known for its softness, warmth, and hypoallergenic properties. The shawls are hand-woven and then brushed to achieve a soft and comfortable texture, making them an ideal accessory for a wedding, especially for outdoor ceremonies where warmth might be needed. The shawls come in a variety of colors, including classic white, ivory, and other shades like silver blue, navy, and cranberry. Each shawl measures approximately 200 cm by 65 cm, providing ample coverage. Additionally, they are produced ethically and sustainably, sourced from alpacas raised in the Andean Mountains of Ecuador. Cosy Llama also offers fabric samples for those who want to ensure a perfect match with their wedding attire. For convenience, Cosy Llama provides worldwide shipping, with delivery times varying by region. They also offer express shipping options for those in need of a quicker delivery. The shawls are easy to maintain, with detailed care instructions provided, ensuring they remain a cherished part of your wardrobe long after the wedding day. Overall, Cosy Llama's alpaca wedding shawls combine ethical production with timeless elegance, making them a thoughtful addition to any wedding ensemble.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(159)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

The colour of the blanket delivered was a completely different colour to description and picture.

The colour of the blanket delivered was completely different the the picture and description. The company only gives 2 working days to return the item.

I am surprised at the company’s response. I sent a picture of the item received and it was clearly nothing like the picture or description, not even close! I would advise not to buy from this company!

14 June 2020
Unprompted review
Cosy Llama logo

Reply from Cosy Llama

Hi Madeleine,

I'm sincerely surprised to find this feedback and sorry you felt that way.

While everyone has different taste for colours, we went all extra miles to make it right for you, I offered you a free return for a full refund and generated the return label.

Our return policy is to let us know within 14 days of receiving the item if you would like to return or exchange. The free return label I generated for you was only valid for 2 working days after generating it and that is Royal Mail's Click & Drop conditions, not ours.

I believe you have decided to keep the blanket at the end and hope you are enjoying it!

Kind regards,
Svetlana @ Cosy Llama

Rated 5 out of 5 stars

Wonderful service!

Thank you for my beautiful shawl I it is gorgeous:) The service and personal attention you provide is outstanding! Thank you for ensuring it arrived on time from all the way across the world.

4 June 2020
Unprompted review
Cosy Llama logo

Reply from Cosy Llama

Thank you Sally, glad to hear you like it!

Rated 5 out of 5 stars

Beautiful product

Beautiful product. I didn't receive a confirmation email of my order but arrived very quickly.

4 April 2020
Unprompted review
Cosy Llama logo

Reply from Cosy Llama

Thank you for the feedback! I think sometimes our confirmation emails end up in junk / spam folders as they are automatically generated by Shopify.

Rated 5 out of 5 stars

I absolutely loved my shawl

I absolutely loved my shawl, it was perfect for my wedding, the lovely written note meant a lot. It was just right, kept me nice and warm and i can keep using it after :)

30 March 2020
Unprompted review
Cosy Llama logo

Reply from Cosy Llama

Thanks a lot for the feedback Emma! That is one of the beauties of our shawls - you can keep wearing them after the wedding and they are large and cosy and keep you warm through the cold or wind.

Rated 5 out of 5 stars

Excellent service

Excellent service. I bought this for my wedding next year

20 March 2020
Unprompted review
Cosy Llama logo

Reply from Cosy Llama

Thank you for the feedback!

Rated 5 out of 5 stars

Love the sample service

Love the sample service. It ensures you get colour you need to enhance your outfit.

21 February 2020
Unprompted review
Cosy Llama logo

Reply from Cosy Llama

Thank you Lorraine, yes it's there exactly for that purpose!

Rated 5 out of 5 stars

Cosy Llama is wonderful!

Cosy Llama is wonderful!! I ordered the ivory wedding shawl, and then had a sizing disaster with my first bridal store and had to return my original wedding dress. This resulted in having a different color wedding dress than ivory. The company let me return the ivory one and order another wedding shawl in a different color, to match my new dress. They were very nice and understanding. The shawl is absolutely beautiful and so soft!!! I can't wait to wear it on my wedding day.

14 February 2020
Unprompted review
Cosy Llama logo

Reply from Cosy Llama

Thank you Monica, it's our pleasure to have you as a customer and we wish you well and hope to see you back again soon!

Rated 5 out of 5 stars

Great Product

Great Product! Prompt delivery as well

31 January 2020
Unprompted review
Cosy Llama logo

Reply from Cosy Llama

Thank you Roberta, glad to hear your liked it!

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